Job Closed
This listing is no longer active.
Teladoc Health is a public company and a global, online care leader working to transform how people access healthcare by helping individuals and organizations resolve medical needs
Technical Writer II, Knowledge Base & Enablement
Location
United States
Posted
43 days ago
Salary
$50K - $70K / year
Seniority
Senior
Job Description
Technical Writer II, Knowledge Base & Enablement
Teladoc Health
• Works with business leaders and stakeholders to identify and address areas of opportunity and gaps in knowledge flow. • Supports the design, implementation and enhancement of core KB approaches used to support critical knowledge flow within and across the business and knowledge domains. • Develops and implements the KB technology infrastructure and strategy and configures to ensure they continuously respond to changing business needs. • Supports the knowledge sharing technology needs of leadership teams, business unit groups, individual networks, and other stakeholders as needed. • Models best practices and knowledge sharing behaviors in the use of enabling technologies. • Monitors and evaluates knowledge base programs, including external benchmarking and evaluation programs/opportunities. • Facilitates gathering and documenting requirements with business and technology partners. Documentation may include creating wireframes, user flows and process flows with sensitivity to user-system interaction. • Develops and implements the knowledge base communication strategy; helps disseminate information about the organization's KB program to internal and external audiences.
Job Requirements
- Bachelor’s degree in a STEM field; equivalent work experience is acceptable.
- 3+ years of experience creating and maintaining technical documentation or knowledge base (KB) content within a Service Desk, IT Support, or NOC environment.
- Proven ability to translate complex technical processes into clear, user-friendly documentation for both technical and non-technical audiences.
- Hands-on experience managing documentation within tools such as Confluence, Jira, and/or Microsoft SharePoint, including content organization and lifecycle management.
- Familiarity with HTML or rich text editing for web-based documentation (e.g., formatting, embedding, or structuring content within KB tools).
- Experience working cross-functionally to gather requirements and information from stakeholders, including technical teams and senior leadership.
- Strong organizational skills with the ability to manage multiple documentation priorities in a fast-paced, evolving environment.
- Demonstrated ability to identify knowledge gaps and proactively improve documentation to support end users and reduce escalations.
- Excellent written and verbal communication skills.
Benefits
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Performance bonuses
Related Guides
Related Categories
Related Job Pages
More Technical Writer Jobs
Technical Writer Manager
Parsons CorporationParsons is a global technology-driven solutions provider specializing in defense, intelligence, cybersecurity, infrastructure, and space. Founded in 1944, the company has a long hi
Role Description Parsons is looking for an amazingly talented Technical Writer Manager to join our team! In this role you will get to ensure delivery of important deliverables to the client. What You'll Be Doing: - Managing workloads of 2-4 Technical Writers - Ensuring on time submittal of deliverables - Maintaining the deliverable schedule - Communication frequently with the client - Providing status updates and bringing issues to the forefront Qualifications - Strong written and verbal communication, organizational, and interpersonal skills - Team management experience - Engineering or Project Management experience Requirements - Quick Learner - Self-Sufficient - Problem Solver - Organized Benefits - Medical, dental, and vision insurance - Paid time off - 401(k) - Life insurance - Flexible work schedules - Holidays to fit your busy lifestyle
Technical Editor and Writer
General DynamicsGeneral Dynamics is a global aerospace and defense company offering products designed to provide safety and security to people around the world. In the past, General Dynamics has p
Title: Technical Editor and Writer - EHR and 508 Job Description: Responsibilities for this Position Location: Any Location / Remote Full Part/Time: Full time Job Req: RQ217943 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: SSBI (T5) Job Family: Program Delivery and Execution Job Qualifications: Skills: Copy Editing, Project Deliverables, Section 508 Accessibility, Technical Documents, Writing Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Job Description: We are GDIT. As one of the largest IT and mission services providers to the government, we own our opportunities to better enable healthcare organizations to identify theirs. You can make GDIT your place. You make it your own by turning obstacles into action. By owning your opportunity at GDIT, you'll play an important role in providing the technologies and services that millions of healthcare professionals depend on, every day. Our work depends on a Technical Writer and Editor joining our team to support Federal Electronic Health Records Modernization (EHRM) program activities. At GDIT, we put our people first. As a Technical Writer and Editor supporting the EHRM program, you will be responsible for reviewing and editing project deliverables such as technical documents, proposals, policies, knowledge articles, and standard operating procedures (SOPs) specifically in the areas of 508 compliancy. This role is fully remote! This role requires you to obtain and maintain an in-depth Public Trust Level 5. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications. HOW A TECHNICAL WRITER AND EDITOR WILL MAKE AN IMPACT: - Working on all phases of documentation; assisting in the preparation of documents and supports the development of contract deliverables, proposals, and reports. - Review and edit deliverable content for Section 508 accessibility compliance. - Stay up to date on Section 508 standards and best practices. - Writing and editing functional descriptions, user manuals, special reports, or any other customer deliverables or document, conducting research and ensuring the use of proper technical terminology. - Drafts, reviews, and edits project deliverables such as technical documents, policies, knowledge articles, and standard operating procedures (SOPs). - Preparing and maintaining operations documentation, user guides, manuals, and technical publications. - Preparing reports, responses, and briefings targeted to a wide range of audiences. REQUIRED SKILLS AND EXPERIENCE: - Bachelor's Degree and 5+ years' of relevant experience (or the equivalent combination of education, professional training, or work experience). - Experience with EHR (Electronic Health Records) required. - Proposal writing experience is required - Experience with 508 technical writing required. - Experience editing material for punctuation, grammar, and content. - Strong working knowledge of Microsoft Word, Excel, PowerPoint, and Visio. - Knowledge of Federal documentation standards, processes, and 508 compliancy. - Must be able to obtain a Public Trust Level 5 clearance. - Ability to travel up to 25% of the year, if needed. DESIRED SKILLS AND EXPERIENCE: - Ability to thrive in a highly collaborative, fast-paced, growth-focused environment. - Strong and effective communication and presentation skills. - Strong attention to detail and highly organized. #IHSJobs #GDITFedHealthJobs The likely salary range for this position is $73,965 - $96,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Technical Editor, Bilingual
GP StrategiesA global consulting company, GP Strategies specializes in performance improvement for businesses. Founded in 1966, GP Strategies' world headquarters are based in Columbia, Maryland
• Edit text, narration scripts, and translated content for grammar, punctuation, clarity, and adherence to established style guidelines. • Verify translation accuracy from English to French‑Canadian, ensuring proper terminology, tone, and localization. • Digitally review, comment on, and correct materials during all phases of the editing process. • Ensure all deliverables maintain high linguistic and technical standards. • Use Murf AI voice generator software to create, edit, and refine narration files. • Make corrections and adjustments to audio output to ensure accurate pronunciation, timing, and tone in both languages. • Collaborate with learning development teams to review materials created in tools such as Articulate Storyline (experience preferred but not required). • Ensure edited content aligns with technical specifications and instructional goals. • Work with global team members from diverse cultures and backgrounds. • Adapt quickly to shifting priorities, new assignments, and evolving project needs. • Deliver assignments quickly, accurately, and with consistent attention to detail.
• Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience • Collaborate and consult with team members to develop and execute content • Proficient with all required Mission Critical Operation’s standards, policies, and processes • Develop a deep understanding of internal and external users and their learning needs • Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps • Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user • Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner • Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation • Assist with the development of Data Center standards and policies when necessary • Gather and analyze technical and product information from various sources to document new or changing functionality • Maintain a library of application documentation, cataloging it for internal and/or external use • Prepare and author various internal communication efforts as as requested • Complete other such duties assigned by T5FM management




