Job Overview NexgenLink (formerly Astro Sirens) is looking to expand our talent acquisition team by hiring Junior and Mid-Level Recruiters. In these roles, you will support the recruitment process by assisting with candidate sourcing, screening, and coordination, working closely with the senior recruitment team and HR department. This is an excellent opportunity for individuals starting or growing their careers in recruitment, especially those interested in software engineering and tech talent acquisition. Key Responsibilities - Assist in sourcing candidates through job boards, social media, and networking platforms. - Review and screen resumes to identify candidates that match job requirements. - Coordinate candidate communications and interview scheduling with hiring managers and senior recruiters. - Maintain candidate databases and ensure accurate and up-to-date records. - Collaborate with the recruitment team to improve sourcing strategies and candidate experience.

Job Overview NexgenLink (formerly Astro Sirens) is looking to expand our talent acquisition team by hiring Junior and Mid-Level Recruiters. In these roles, you will support the recruitment process by assisting with candidate sourcing, screening, and coordination, working closely with the senior recruitment team and HR department. This is an excellent opportunity for individuals starting or growing their careers in recruitment, especially those interested in software engineering and tech talent acquisition. Key Responsibilities - Assist in sourcing candidates through job boards, social media, and networking platforms. - Review and screen resumes to identify candidates that match job requirements. - Coordinate candidate communications and interview scheduling with hiring managers and senior recruiters. - Maintain candidate databases and ensure accurate and up-to-date records. - Collaborate with the recruitment team to improve sourcing strategies and candidate experience.

Job Overview NexgenLink (formerly Astro Sirens) is looking to expand our talent acquisition team by hiring Junior and Mid-Level Recruiters. In these roles, you will support the recruitment process by assisting with candidate sourcing, screening, and coordination, working closely with the senior recruitment team and HR department. This is an excellent opportunity for individuals starting or growing their careers in recruitment, especially those interested in software engineering and tech talent acquisition. Key Responsibilities - Assist in sourcing candidates through job boards, social media, and networking platforms. - Review and screen resumes to identify candidates that match job requirements. - Coordinate candidate communications and interview scheduling with hiring managers and senior recruiters. - Maintain candidate databases and ensure accurate and up-to-date records. - Collaborate with the recruitment team to improve sourcing strategies and candidate experience.

Gigmo Solutions Pvt. Ltd. is a fast-growing global organization with presence across multiple regions including the Americas, Europe, Africa, and Asia. The company specializes in multilingual customer support and leverages AI-driven solutions and a global gig workforce to deliver efficient and scalable support services. Key Responsibilities: - Lead and manage a team of Technical Support Agents (chat & email). - Monitor team performance and provide regular feedback, coaching, and mentoring. - Ensure high-quality customer interactions with clear and accurate communication. - Handle customer escalations and resolve complex technical issues. - Ensure adherence to SLAs, response time, and resolution targets. - Manage and prioritize team workload and support queues effectively. - Assist team members in troubleshooting and resolving customer issues. - Collaborate with cross-functional teams for issue resolution. - Conduct quality audits and ensure compliance with SOPs. - Identify process gaps and drive continuous improvement initiatives. - Track key performance metrics (CSAT, productivity, SLA adherence). - Prepare and share performance reports with management. Qualifications: - Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent). - 5+ years of experience in customer support (chat/email). - Minimum 1–2 years of experience in a team handling or leadership role. - Excellent written communication skills with attention to detail. - Strong analytical and problem-solving abilities. - Familiarity with customer support tools and chat platforms. - Ability to manage remote teams and multitask effectively. - High level of empathy, patience, and customer focus. Work Details: - Location: Remote (Anywhere in India) - Shift: Rotational (24/7 environment) - Hardware: Laptop (16GB RAM, Windows 11), Internet speed 50 Mbps