Job Title: Success Manager Position Type: Full-Time, Remote Working Hours: Flexible, with client meetings in U.S. time zones About the Role We are looking for a Success Manager who has experience operating inside a growing startup environment and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention. This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. Responsibilities Client Relationship Ownership - Act as the primary point of contact for 20–30 active clients - Lead client check-ins, manage expectations, and handle ongoing requests - Anticipate risks early and proactively prevent churn - Own client satisfaction, retention, and long-term success Campaign Performance & Results - Diagnose and resolve underperforming cold email campaigns - Troubleshoot deliverability issues, list quality problems, and low-converting copy - Quality-check campaigns before launch to ensure readiness and performance - Continuously optimize campaigns for measurable outcomes Processes, Systems & Documentation - Build and refine delivery documentation as the business scales - Create practical playbooks that evolve with a growing startup - Track SLAs, client health metrics, and delivery standards Cross-Functional Collaboration - Work closely with the development team on technical and infrastructure issues - Coordinate with the outreach team on execution and optimization - Report directly to the founder on client health, risks, and delivery performance What Makes You a Perfect Fit - You have operated in fast-growing startups where roles are fluid and ownership is high - You take responsibility for outcomes without waiting for perfect processes - You communicate directly and confidently with founders and executives - You are comfortable adapting as the business evolves - You focus on execution, impact, and results Required Experience & Skills - Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company - Background in cold email agencies, lead generation, or similar high-velocity environments - Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement - Ability to personally write copy and troubleshoot campaigns when needed - Technical enough to understand APIs, automations, and data flows without relying heavily on engineering - Daily, practical use of AI tools for real operational work - Strong problem-solving skills and comfort working in environments where systems are still being built Key Metrics for Success (KPIs) - Client retention and churn reduction - Campaign performance and deliverability outcomes - Client satisfaction and relationship health - Delivery consistency and SLA adherence - Overall impact on client results as the company scales Interview Process - Initial Screening - Interview with Founder - Final Discussion - Offer & Onboarding #LI-AG1

• Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactions • Serve as the primary point of contact for customers, looping in other teams as needed to provide exceptional service • Provide strategic oversight to customers customer life-cycle to achieve rapid time-to-value with their purchase • Proactively uncover opportunities to increase adoption and utilization, while also promoting professional services options • Seek out customers who have had measurable success with Henry Schein One solutions and develop their interest in serving as a customer success story • Track ownership of client records and data in the CRM • Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal • Develop a solid understanding of the dental industry and regional issues that could impact customers within assigned territory • Professional, and regularly share best practices with the rest of the CS team • Facilitate customer escalation resolution

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Were looking for a highly organized and solutions-focused Remote Client Success & Operations Coordinator to manage client touchpoints, oversee workflow processes, and ensure service delivery runs efficiently from onboarding through completion. In this fully remote position, youll act as the central point of coordination for client requests, timelines, and service details. This role is well suited for someone who thrives in a structured environment, communicates clearly, and takes initiative in keeping systems organized and responsive. Ideal candidates are self-directed, dependable, and confident using established tools and processes to deliver consistent results. Core Responsibilities - Oversee client communications across active projects - Monitor workflow timelines and ensure timely follow-up and confirmations - Coordinate scheduling, documentation, and service updates - Address and resolve client concerns with professionalism - Maintain accurate records and support internal process efficiency Qualifications - Strong written and verbal communication skills - Organized, proactive, and comfortable managing multiple moving parts - Prior experience in customer support, account coordination, operations, or client services (helpful but not required) - Able to work independently in a remote setting using structured systems and resources - Detail-focused and comfortable with digital platforms and communication tools - Must reside in the US, UK, Australia, Mexico, Spain, or LATAM What This Opportunity Offers - Fully remote work environment - Structured onboarding and training - Ongoing mentorship and operational support - Long-term growth potential within a collaborative team