• Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s) • Provide Drivers with appropriate information to allow for a seamless delivery transaction • Routing multiple routes in a timely fashion • Ensuring emails and customer phone calls are responded to in a timely manner • Monitor current schedule of delivery agents to ensure workload balance • Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions • Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution • Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed • Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc. • Handle high phone call and email volume • Function in a fast-paced environment while managing a variety of moving parts • Work within the appropriate level of independence, but serving as a team player

Sr. System Analyst Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy, understanding that technology is only one piece in the solution process. Our warehouse experts work with customers to understand challenges and goals, developing a recommendation that’s aligned to the customer’s business objectives and supply chain initiatives. What to expect In this role as a Sr. System Analyst, you should have an analytical mind and a strong business acumen. Problem-solving skills and attention to detail are essential. You will support every phase of LBA's implementation lifecycle. Support your project team to complete project strategy and planning activities. Help analyze, design, and build internet supply chain solutions. With guidance from your project team, execute testing and rollout plans. Once you join our team, you will… - Provide product consulting, transfer of knowledge to client team - Assist with configuration of solutions to meet customer requirements - Assist with RF device, printer and other device configuration and support as needed - Assist client team members through all phases of the implementation - Assist project team to manage client expectations to accomplish project success - Develops and executes test plans, validates the test results and manages customer acceptance testing - Accurately capture and report within time and project tracking tool (JIRA/RUNN) to ensure customers are properly invoiced for delivered services - Assist customers with testing, as appropriate based on the WMS/WLM solution being deployed - Identify add-on implementation opportunities and present these opportunities to your project lead - Meet with customers and LBA team members to consult, configure, implement and support client requirements - Apply product knowledge and expertise to improve customer satisfaction on all LBA projects - Follow LBA's implementation methodology, policies and procedures including but not limited to: coding standards, creation and execution of test plans - Maintain professional interaction with customers and LBA team members - Complete accurate daily time entries and descriptions in time keeping tools (JIRA/RUNN) - Provide timely/accurate updates on project activities - Adhere to all Longbow Policies and Procedures Skills & Experience - Minimum Bachelor’s degree in Computer/Software Engineering or related degree - Experience in a relevant discipline - Ability to work independently as well as a part of a team - Expertise in Supply Chain Software systems (e.g., WMS, WLM, TMS) both as functional and technical analyst is highly desirable - Able & willing to travel up to 50% - Strong knowledge and work experience with SQL, JavaScript and Database technologies. - Strong knowledge of SQL Server and Oracle - Strong knowledge and work experience with C/C++, C# and Java programming languages - Operating systems – Windows and UNIX - XML/HTML, MOCA, Python/Perl, Visual Studio/Visual basic - Microsoft Office, Microsoft Project and Visio Why Join Longbow? - Supportive work environment - Work/life balance - Competitive Salary - 4-weeks of paid vacation - 6 paid sick days, 2 paid personal days per year - Excellent health and dental benefits, eligible as of your first day! - Group RRSP/401k Matching - Work from Home Longbow Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are not able to assist with relocation or work permit applications for this role. All your information will be kept confidential according to EEO guidelines.

Sr. System Analyst Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy, understanding that technology is only one piece in the solution process. Our warehouse experts work with customers to understand challenges and goals, developing a recommendation that’s aligned to the customer’s business objectives and supply chain initiatives. What to expect In this role as a Sr. System Analyst, you should have an analytical mind and a strong business acumen. Problem-solving skills and attention to detail are essential. You will support every phase of LBA's implementation lifecycle. Support your project team to complete project strategy and planning activities. Help analyze, design, and build internet supply chain solutions. With guidance from your project team, execute testing and rollout plans. Once you join our team, you will… - Provide product consulting, transfer of knowledge to client team - Assist with configuration of solutions to meet customer requirements - Assist with RF device, printer and other device configuration and support as needed - Assist client team members through all phases of the implementation - Assist project team to manage client expectations to accomplish project success - Develops and executes test plans, validates the test results and manages customer acceptance testing - Accurately capture and report within time and project tracking tool (JIRA/RUNN) to ensure customers are properly invoiced for delivered services - Assist customers with testing, as appropriate based on the WMS/WLM solution being deployed - Identify add-on implementation opportunities and present these opportunities to your project lead - Meet with customers and LBA team members to consult, configure, implement and support client requirements - Apply product knowledge and expertise to improve customer satisfaction on all LBA projects - Follow LBA's implementation methodology, policies and procedures including but not limited to: coding standards, creation and execution of test plans - Maintain professional interaction with customers and LBA team members - Complete accurate daily time entries and descriptions in time keeping tools (JIRA/RUNN) - Provide timely/accurate updates on project activities - Adhere to all Longbow Policies and Procedures Skills & Experience - Minimum Bachelor’s degree in Computer/Software Engineering or related degree - Experience in a relevant discipline - Ability to work independently as well as a part of a team - Expertise in Supply Chain Software systems (e.g., WMS, WLM, TMS) both as functional and technical analyst is highly desirable - Able & willing to travel up to 50% - Strong knowledge and work experience with SQL, JavaScript and Database technologies. - Strong knowledge of SQL Server and Oracle - Strong knowledge and work experience with C/C++, C# and Java programming languages - Operating systems – Windows and UNIX - XML/HTML, MOCA, Python/Perl, Visual Studio/Visual basic - Microsoft Office, Microsoft Project and Visio Why Join Longbow? - Supportive work environment - Work/life balance - Competitive Salary - 4-weeks of paid vacation - 6 paid sick days, 2 paid personal days per year - Excellent health and dental benefits, eligible as of your first day! - Group RRSP/401k Matching - Work from Home Longbow Advantage is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are not able to assist with relocation or work permit applications for this role. All your information will be kept confidential according to EEO guidelines. Analyste système principal (Sr. System Analyst) Longbow Advantage est une entreprise de stratégie d’entreposage de bout en bout qui exploite des données en temps réel pour gérer les personnes, les processus et les entrepôts grâce à la plateforme Rebus®, ainsi que des services de consultation WMS conçus pour optimiser et améliorer les technologies d’entrepôt. Nous adoptons une approche holistique de la stratégie d’entreposage, en comprenant que la technologie n’est qu’un élément du processus de solution. Nos experts en entrepôt travaillent avec les clients afin de comprendre leurs défis et leurs objectifs, et développent des recommandations alignées sur les objectifs d’affaires du client et les initiatives de la chaîne d’approvisionnement. What to expect Dans ce rôle d’analyste système principal, vous devez posséder un esprit analytique et un solide sens des affaires. Les compétences en résolution de problèmes et l’attention aux détails sont essentielles. Vous soutiendrez toutes les phases du cycle de mise en œuvre de LBA. Vous appuierez votre équipe de projet dans la réalisation des activités de stratégie et de planification. Vous contribuerez à l’analyse, à la conception et à la mise en place de solutions de chaîne d’approvisionnement numériques. Avec l’accompagnement de votre équipe de projet, vous exécuterez les plans de tests et de déploiement. Once you join our team, you will… • Fournir des services de consultation produit et assurer le transfert de connaissances à l’équipe client • Aider à la configuration des solutions afin de répondre aux exigences des clients • Participer à la configuration et au support des appareils RF, des imprimantes et autres équipements au besoin • Accompagner les équipes clients à travers toutes les phases de la mise en œuvre • Soutenir l’équipe projet dans la gestion des attentes clients afin d’assurer le succès des projets • Élaborer et exécuter des plans de test, valider les résultats et gérer les tests d’acceptation client • Saisir et rapporter avec précision les activités dans les outils de suivi du temps et des projets (JIRA/RUNN) afin d’assurer une facturation adéquate des services rendus • Assister les clients dans les phases de test, selon la solution WMS/WLM déployée • Identifier des opportunités d’implantation additionnelles et les présenter à votre responsable de projet • Rencontrer les clients et les membres de l’équipe LBA afin de conseiller, configurer, implanter et soutenir les besoins clients • Appliquer vos connaissances produits pour améliorer la satisfaction client sur tous les projets LBA • Suivre la méthodologie d’implantation de LBA, ses politiques et procédures, incluant notamment les normes de codage et la création/exécution des plans de test • Maintenir des interactions professionnelles avec les clients et les membres de l’équipe LBA • Compléter des entrées de temps quotidiennes précises dans les outils de gestion du temps (JIRA/RUNN) • Fournir des mises à jour précises et en temps opportun sur les activités de projet • Respecter toutes les politiques et procédures de Longbow Skills & Experience • Baccalauréat en génie informatique, génie logiciel ou domaine connexe • Expérience dans un domaine pertinent • Capacité à travailler de manière autonome et en équipe • Expertise des systèmes logiciels de chaîne d’approvisionnement (ex. : WMS, WLM, TMS), tant sur le plan fonctionnel que technique, fortement souhaitée • Capacité et disponibilité à voyager jusqu’à 50 % du temps • Solide connaissance et expérience avec SQL, JavaScript et les technologies de bases de données • Solide connaissance de SQL Server et Oracle • Solide connaissance et expérience avec les langages de programmation C/C++, C# et Java • Systèmes d’exploitation : Windows et UNIX • XML/HTML, MOCA, Python/Perl, Visual Studio/Visual Basic • Microsoft Office, Microsoft Project et Visio Why Join Longbow? • Environnement de travail collaboratif • Équilibre travail/vie personnelle • Salaire compétitif • 4 semaines de vacances payées • 6 jours de maladie payés et 2 journées personnelles payées par année • Excellents avantages médicaux et dentaires, admissibles dès votre premier jour ! • Régime d’épargne-retraite collectif / 401k avec contribution de l’employeur • Télétravail Longbow Advantage est un employeur offrant l’égalité des chances, et tous les candidats qualifiés seront considérés sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le statut de handicap, le statut d’ancien combattant protégé ou toute autre caractéristique protégée par la loi. Nous ne sommes pas en mesure d’offrir de l’aide à la relocalisation ni de parrainer des permis de travail pour ce poste. Toutes vos informations seront traitées de manière confidentielle conformément aux lignes directrices de l’EEO.

About Branch Branch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None of them were born after the Internet. Branch makes beautiful and supportive work products for enterprises and home offices, too. Our mission extends beyond furniture into health, productivity and more. We're based in NYC and backed by the investors behind household brands like Quip, Caraway and Peloton. Our founders arrive with experience in partnerships, real estate acquisitions and venture building at leading real estate companies like Oxford Properties, SL Green and Redfin. We’re an ambitious group of problem solvers innovating across software, design and logistics, and we’re looking for entrepreneurial teammates who like a challenge. The Role We’re looking for a highly analytical and detail-oriented Supply Chain Analyst to own end-to-end inventory management across all sales channels. This role sits at the intersection of Forecasting, Production, Product Development, and Customer Experience, ensuring we have the right inventory, in the right place, at the right time. You will be responsible for maintaining critical inventory reporting, proactively identifying risk, managing inventory flow, and communicating clearly across teams. This is a high-visibility role that directly impacts revenue, margin, and customer satisfaction. This is a 12-month contract role covering maternity leave, with potential opportunity for extension based on business needs. The Ideal Candidate The ideal candidate is deeply analytical and systems-oriented. You are extremely comfortable working in Excel and Google Sheets, confident manipulating large datasets, and capable of building clean, scalable reporting. You think in SKUs, lead times, and days of supply. You don’t wait for someone to tell you there’s a problem, you spot it first. You’re comfortable communicating risk early, partnering cross-functionally, and working through ambiguity. Experience in inventory-heavy businesses, ideally furniture or durable goods, is a strong plus. You are equal parts technical and operational. You can build the report, interpret the insight, and explain the impact clearly to stakeholders. Day To Day - Monitor inventory levels and velocity trends to proactively identify risk - Translate inventory data into clear insights and recommendations for cross-functional partners - Place purchase orders with vendors, including MOQ, optimization, and containerization considerations - Reconcile discrepancies between planned and ordered inventory and coordinate resolution - Manage channel allocation and inventory positioning to protect availability and revenue - Manage inventory distribution and warehouse allocation to streamline parcel zones - Support inventory transfers and rebalancing decisions across warehouse locations - Support new product launches and SKU transitions by ensuring accurate inventory planning and system updates - Monitor lead times, shipment ETAs, and potential delays, escalating risk when needed - Collaborate with Fulfillment, Customer Service, and Sales teams to ensure accurate inventory messaging and delivery expectations - Build working prototypes for team workflow automations to streamline day-to-day functions - Contribute data and analysis to recurring planning cycles, executive updates, and other ad hoc initiatives - Continuously stress-test and iterate on automations, reporting, controls, and processes to increase efficiency, accuracy and reduce manual work What We’re Looking For - Bachelor’s degree in one of the following (or related field): - Business (with a focus in Operations, Analytics, or Finance) - Supply Chain Management - Operations Management - Data Science or Analytics - Strong proficiency in Excel and Google Sheets - Comfortable with complex formulas, pivot tables, data modeling, and scenario analysis - Familiarity with Claude cowork and other AI workflow tools - Familiarity with SKU-level inventory planning and replenishment logic - High attention to detail and ability to reconcile discrepancies across systems - Strong written and verbal communication skills - Ability to manage multiple cross-functional stakeholders - Comfortable operating in a fast-paced, high-growth environment - Experience working with ERP or inventory systems Bonus Points - Experience in furniture, durable goods, or multi-warehouse distribution environments - Experience working with Purchase Orders, inbound shipments, and lead time management - Working knowledge of SQL and BI tools such as Looker, Tableau, or similar - Experience supporting DTC, Amazon, Enterprise, or Wholesale channels - Exposure to S&OP processes or demand planning frameworks - Experience managing inventory across multiple countries (US/Canada, multi-DCs)