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Logistics Coordinator
Location
Philippines
Posted
54 days ago
Salary
0
Seniority
Senior
Job Description
Logistics Coordinator
OptiNizers
• Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s) • Provide Drivers with appropriate information to allow for a seamless delivery transaction • Routing multiple routes in a timely fashion • Ensuring emails and customer phone calls are responded to in a timely manner • Monitor current schedule of delivery agents to ensure workload balance • Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions • Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution • Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed • Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc. • Handle high phone call and email volume • Function in a fast-paced environment while managing a variety of moving parts • Work within the appropriate level of independence, but serving as a team player
Job Requirements
- Ability to communicate effectively with a wide array of people
- Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person
- Excellent verbal and written communication skills is a must
- Must be proficient with Excel, Word, and Microsoft Office
- Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way
- Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture
- Ensure quality service experience, with empathy to de-escalate difficult situations
- Experience of working in a similar environment desirable.
- Have a passion for process improvement and personal development
- General analytical and problem-solving interest and skills
- Ability to understand when issues or queries need to be escalated and take appropriate course of action
- Proactive and focused on continuous improvement
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