Associate Client Manager

Location

Northern America

Posted

52 days ago

Salary

$45K - $55K / year

Seniority

Lead

No structured requirement data.

Job Description

Associate Client Manager

Curve Royalty Systems

Role Description Curve Royalty Systems is seeking an Associate Client Manager - North America to help manage client relationships as the primary point of contact. The role will provide proactive support while analyzing and resolving data issues using large datasets. This person will collaborate with internal teams to ensure smooth onboarding, improve processes, and enhance the overall client experience. We welcome applications from candidates based in North America. Preference will be given to those located in the West Coast timezone (preferred). What You'll Be Doing: - Manage a portfolio of clients and act as their main point of contact, ensuring their needs are met with accuracy and care. - Build trust-based relationships with clients through clear communication and proactive support. - Investigate data issues, ask the right questions and work through problems methodically until they are resolved. - Analyze large datasets using Excel and other tools to identify discrepancies and generate insightful reporting. - Reformat large datasets and prep them for onboarding onto the Curve platform. - Collaborate closely with internal teams to ensure smooth client onboarding and continuously improve service delivery. - Build processes and use technology to help us scale and work more efficiently. - Provide feedback to the product team to help improve Curve’s platform and client experience. Qualifications - 2+ years of relevant experience, whether through professional roles, education, personal projects, or active involvement in the music industry, ideally with exposure to client-facing work, royalties, accounting, copyright, or metadata. - You are a clear communicator who enjoys working with people and building collaborative relationships through email and video calls with our clients and colleagues. - You can leverage technology to make reviewing, reformatting and processing data more efficient. - You have proficiency in Microsoft Excel and can creatively utilize formulas and tools such as XLOOKUP and Pivot Tables to review and reformat data effectively as a core part of your day-to-day work. An interest in working with Python and AI tools to automate repetitive data tasks are a big plus. - You are a natural problem-solver who enjoys digging into complex challenges and figuring things out. - You have solid mathematical skills and are able to apply this to reviewing and analyzing royalty calculations. - You take care in your work and pay close attention to the details. - You are self-motivated, self-managed, and comfortable working independently in a remote team. - You're naturally curious and take the time to explore and learn from what catches your attention. - You're confident asking questions and comfortable with what you don't yet know. Benefits - Ample opportunities to work with leaders and employees across our business. - Work in a collaborative environment full of mission-driven, innovative, and passionate people. - Be part of an open, welcoming, and inclusive culture. - The salary range for this position is $45,000 - $55,000 annually.

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