Here’s what you’ll do: Welcome to Hourly! We’re laser-focused on taking something that’s complicated and scary—paying your team, payroll taxes, and workers’ comp insurance—and making it super simple. Life doesn’t have to be so complicated, so let’s build a simpler future together! Join us and become an integral part of this exciting journey. The Insurance Operations Associate will support the elevation, selection, acceptance, rejection, pricing, and servicing of workers' compensation insurance policies within accepted company procedures and guidelines. The Insurance Operations Associate role will be responsible for the following: - Review workers’ compensation insurance applications and documentation - Data transfering efficiently and accurately - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. RESPONSIBILITIES - Review workers’ compensation insurance applications and documentation for accuracey and completion - Efficient and accurate transfer of data into carrier portals and Hourly admin system - Preparation of written communication on underwriting appetite and requirements, proposals, referrals, endorsements and declinations. - Assist with the tracking and communication of submissions and renewals via internal spreadsheets and documentation - Assist with binding of policies, processing of endorsements, along with entry and preparation of new and renewal submissions - Meet with Underwriting team on a regular basis to communicate coverage needs and further understand book of business WHAT WILL MAKE YOU SUCCEED - Mastery of the English language, both written and verbal - Strong attention to detail with the ability to multitask - Task oriented with ability to take initiative - Obtain a positive and learning driven attitude with a strong work ethic - Excellent time management skills with ability to meet deadlines - Strong interpersonal skills with the ability to work well with others in a team environment - Ability to successfully adapt to change - Ability to interpret and asses data driven reports PREFERRED EXPERIENCE - 1-2 years of commercial insurance experience - Basic understanding of workers’ compensation

Here’s what you’ll do: Welcome to Hourly! We’re laser-focused on taking something that’s complicated and scary—paying your team, payroll taxes, and workers’ comp insurance—and making it super simple. Life doesn’t have to be so complicated, so let’s build a simpler future together! Join us and become an integral part of this exciting journey. The Insurance Operations Associate will support the elevation, selection, acceptance, rejection, pricing, and servicing of workers' compensation insurance policies within accepted company procedures and guidelines. The Insurance Operations Associate role will be responsible for the following: - Review workers’ compensation insurance applications and documentation - Data transfering efficiently and accurately - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. RESPONSIBILITIES - Review workers’ compensation insurance applications and documentation for accuracey and completion - Efficient and accurate transfer of data into carrier portals and Hourly admin system - Preparation of written communication on underwriting appetite and requirements, proposals, referrals, endorsements and declinations. - Assist with the tracking and communication of submissions and renewals via internal spreadsheets and documentation - Assist with binding of policies, processing of endorsements, along with entry and preparation of new and renewal submissions - Meet with Underwriting team on a regular basis to communicate coverage needs and further understand book of business WHAT WILL MAKE YOU SUCCEED - Mastery of the English language, both written and verbal - Strong attention to detail with the ability to multitask - Task oriented with ability to take initiative - Obtain a positive and learning driven attitude with a strong work ethic - Excellent time management skills with ability to meet deadlines - Strong interpersonal skills with the ability to work well with others in a team environment - Ability to successfully adapt to change - Ability to interpret and asses data driven reports PREFERRED EXPERIENCE - 1-2 years of commercial insurance experience - Basic understanding of workers’ compensation

• Own the end-to-end renewal process, including quotes, approvals, order processing, and timely customer communication. • Proactively deliver renewal proposals at least 90 days in advance and track renewal status, ARR changes, and retention outcomes. • Maintain accurate customer health and risk assessments by reviewing correspondence, usage, support activity, and implementation status. • Manage attrition requests, partnering cross-functionally to resolve issues and identify retention opportunities. • Engage customers throughout the renewal term to ensure satisfaction and identify potential upsell opportunities. • Create, provision, and manage customer license keys across multiple licensing systems with a high degree of accuracy. • Ensure license keys align with order specifications, company policies, and customer hardware requirements. • Coordinate with new customers to validate required information prior to license delivery. • Review submitted sales and renewal orders to confirm accuracy, pricing, approvals, documentation, addresses, service dates, product details and compliance with policies prior to invoicing. • Invoice new sales, renewals, services and upgrades in CRM within established turnaround times. • Review and update CRM post invoicing to ensure all renewal details are set up correctly for the following term. • Assist Accounts Receivables on aging invoices by attending to unresponsive customers, invoice revisions, and customer questions related to payment. • Maintain accurate customer data in HubSpot and stay current on product licensing, sales policies, and procedures • Serve as a customer-facing resource via email and phone for licensing, renewal, billing, and order-related questions. • Perform additional duties and projects as assigned.

• Must possess a deep institutional understanding of and technical direction of the United States Special Operations community, while communicating By Light’s value proposition to those customers • Establish and maintain strong relationships with key SOF customers, with emphasis on SOCOM and its service components • Maintain and execute customer call plans • Translate customer intelligence into compelling solutions • Gather, assess, and validation of customer requirements, issues, and risks • Develop value propositions and identify/develop early win strategies • Develop and execute capture plans • Drive all aspects of an opportunity from Identified to Proposal phases • Collaborate with Account Leads, Project Managers, and SMEs from across the company to bring the full company depth and breadth forward to win • Plan and participate in opportunity activities, to include white papers, RFIs, sources sought, workshops, industry events, opportunity gate reviews, black hat sessions, collaboration sessions, and proposal color team reviews • Leadership skills to develop, organize and execute significant account planning, capture, and opportunity execution activities, including building industry teams, assessing win probability, ensuring execution of customer call plans to shape acquisitions in order to respond to and win business with new and existing customers • Demonstrable understanding of the Government Acquisition process and typical contract types