Here’s what you’ll do: Welcome to Hourly! We’re laser-focused on taking something that’s complicated and scary—paying your team, payroll taxes, and workers’ comp insurance—and making it super simple. Life doesn’t have to be so complicated, so let’s build a simpler future together! Join us and become an integral part of this exciting journey. The Insurance Operations Associate will support the elevation, selection, acceptance, rejection, pricing, and servicing of workers' compensation insurance policies within accepted company procedures and guidelines. The Insurance Operations Associate role will be responsible for the following: - Review workers’ compensation insurance applications and documentation - Data transfering efficiently and accurately - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. - Preparing written communication on adverse underwriting decisions, proposals, referrals, rate appeals, underwriting requirements, status and declinations. - Basic understanding of workers' compensation. - Assisting with binding of policies, processing of endorsements, renewal, and new business underwriting. RESPONSIBILITIES - Review workers’ compensation insurance applications and documentation for accuracey and completion - Efficient and accurate transfer of data into carrier portals and Hourly admin system - Preparation of written communication on underwriting appetite and requirements, proposals, referrals, endorsements and declinations. - Assist with the tracking and communication of submissions and renewals via internal spreadsheets and documentation - Assist with binding of policies, processing of endorsements, along with entry and preparation of new and renewal submissions - Meet with Underwriting team on a regular basis to communicate coverage needs and further understand book of business WHAT WILL MAKE YOU SUCCEED - Mastery of the English language, both written and verbal - Strong attention to detail with the ability to multitask - Task oriented with ability to take initiative - Obtain a positive and learning driven attitude with a strong work ethic - Excellent time management skills with ability to meet deadlines - Strong interpersonal skills with the ability to work well with others in a team environment - Ability to successfully adapt to change - Ability to interpret and asses data driven reports PREFERRED EXPERIENCE - 1-2 years of commercial insurance experience - Basic understanding of workers’ compensation

• Own the end-to-end renewal process, including quotes, approvals, order processing, and timely customer communication. • Proactively deliver renewal proposals at least 90 days in advance and track renewal status, ARR changes, and retention outcomes. • Maintain accurate customer health and risk assessments by reviewing correspondence, usage, support activity, and implementation status. • Manage attrition requests, partnering cross-functionally to resolve issues and identify retention opportunities. • Engage customers throughout the renewal term to ensure satisfaction and identify potential upsell opportunities. • Create, provision, and manage customer license keys across multiple licensing systems with a high degree of accuracy. • Ensure license keys align with order specifications, company policies, and customer hardware requirements. • Coordinate with new customers to validate required information prior to license delivery. • Review submitted sales and renewal orders to confirm accuracy, pricing, approvals, documentation, addresses, service dates, product details and compliance with policies prior to invoicing. • Invoice new sales, renewals, services and upgrades in CRM within established turnaround times. • Review and update CRM post invoicing to ensure all renewal details are set up correctly for the following term. • Assist Accounts Receivables on aging invoices by attending to unresponsive customers, invoice revisions, and customer questions related to payment. • Maintain accurate customer data in HubSpot and stay current on product licensing, sales policies, and procedures • Serve as a customer-facing resource via email and phone for licensing, renewal, billing, and order-related questions. • Perform additional duties and projects as assigned.

• Must possess a deep institutional understanding of and technical direction of the United States Special Operations community, while communicating By Light’s value proposition to those customers • Establish and maintain strong relationships with key SOF customers, with emphasis on SOCOM and its service components • Maintain and execute customer call plans • Translate customer intelligence into compelling solutions • Gather, assess, and validation of customer requirements, issues, and risks • Develop value propositions and identify/develop early win strategies • Develop and execute capture plans • Drive all aspects of an opportunity from Identified to Proposal phases • Collaborate with Account Leads, Project Managers, and SMEs from across the company to bring the full company depth and breadth forward to win • Plan and participate in opportunity activities, to include white papers, RFIs, sources sought, workshops, industry events, opportunity gate reviews, black hat sessions, collaboration sessions, and proposal color team reviews • Leadership skills to develop, organize and execute significant account planning, capture, and opportunity execution activities, including building industry teams, assessing win probability, ensuring execution of customer call plans to shape acquisitions in order to respond to and win business with new and existing customers • Demonstrable understanding of the Government Acquisition process and typical contract types

Job Description Summary The UK Customs Operations Leader oversees how GE goods move across borders, making sure every shipment is compliant, on time and cost‑effective. They own the key customs processes and procedures, working closely with logistics, supply chain, finance and external brokers to keep goods flowing smoothly. The role shapes how the team works day to day, setting priorities, driving improvements and resolving issues quickly when shipments are held or challenged. Guided by clear policies but with a good level of autonomy, this person uses strong operational judgement to balance risk, service and cost while supporting the wider business. Job Description Roles and Responsibilities - Provides direction, creates and executes on customs strategy affecting customs operational transactions on behalf of GE businesses in the UK. - Lead, develop, and coach a local team in alignment with GE Aerospace leadership standards, fostering high performance, accountability, and continuous improvement. - Oversee UK sites export and import process conformance to requirements, lead corrective actions and process improvement projects as needed; and special program execution. - Support and Lead the region from Customs operational and advisory support perspective covering all UK sites. - Management of Customs Brokers and Customs Vendors to assure shipments execute to requirements: Represent GE Aerospace in Customs Operations related activities and collaborate with the regional Customs Broker’s representatives - Support global external customs audit preparation and audit processes. - Lead projects with different levels of risk and resource requirements. - Drive risk reduction and support risk reduction in accordance with risk management strategy for UK region. - Support investigation of compliance defects to determine root cause and lead/support corrective actions to closure. - Own UK Operations KPI’s to monitor Enterprise Standard and regulatory conformance to reduce risk and optimize process lead time. Support reporting process to get full visibility of the UK region. - Manage customs integration process for regional sites - Follow the UK Customs Regulatory updates, and support UK Customs Regulatory changes by leading operational change management projects. Required Qualifications - Solid experience in logistics and customs operations, with a strong understanding of how goods move across borders in a complex business environment. - Proven process and people leadership, comfortable leading teams, setting direction, and coaching others to deliver results. - Current UK customs license or certification (minimum Level 4, or equivalent), with up‑to‑date knowledge of customs rules and requirements is preferred. - Confident, advanced communicator, able to adapt your style, influence stakeholders, and present clearly to senior leaders. - Strong project management skills, able to plan, prioritise, and deliver initiatives on time and to good quality. - Ability to bring together multiple business perspectives (operations, finance, compliance, customers) into practical strategies and action plans. - Genuine customer focus, able to listen, understand needs, and find solutions that balance customer expectations with policies, procedures, and business goals. - Experience working in a metrics‑driven environment, comfortable compiling and analysing data, tracking performance, and closing gaps with clear, measurable actions. Desired Characteristics - Track record of getting to root cause and leading corrective and preventive actions that drive real, sustainable improvement. - Hands‑on experience with Lean and problem‑solving tools, using data and structured methods to simplify processes and remove waste. - Ability to document, plan, market, and execute programs. - Advanced product line knowledge resulting from complex problem solving - Advanced regional people leadership skills resulting from multi-country team - Expertise in region-based regulations and their trading countries Flexible Working GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance. Total Reward At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs; - Pension - Bonus - Life Assurance - Group income protection - Private medical cover Security Clearance Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS Right to Work Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. #LI-BE1 Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position