• Serve as the primary point of contact for all member and staff renewal inquiries • Design, deploy, and maintain a comprehensive renewal training program • Own and maintain all external renewal-related resources • Manage and update all internal renewal support documentation • Own the end-to-end member installment-payment experience • Partner in the planning, optimization, and training of renewal-related technology platforms • Lead the ongoing development and administration of EO’s supported system • Ensure accuracy, completeness, and integrity of chapter-level financial and renewal data • Develop and execute a standardized process for managing email communication channels • Respond to inbound renewal-related phone calls • Continuously improve renewal reporting capabilities • Ensure all process documentation is promptly published and archived • Serve as secondary escalation point for troubleshooting technology issues • Partner with the Data & Insights team to support member exit survey • Facilitate post-renewal feedback sessions • Prepare and deliver renewal reports and ad hoc analyses • Monitor installment-payment completion

• Lead regional partner recruitment activities aligned with local sales managers • Develop and execute jointly agreed GTM and Business Plans with distributors and reseller partners • Develop and leverage executive partner relationships to grow revenue and mindshare • Identify champions who will work with us to pilot programs, prove success, and incorporate positive findings into our joint GTM approach • Understand the partner’s sales motion and drive success through accurate forecasting and visibility into opportunity development for our sales teams • Facilitate the sales engagement with channel partners • Plan and facilitate sales and technical enablement and training requirements • Contribution in two tier distribution strategy, including onboarding and development • Manage all Scality resources as they relate to supporting the partner mission

• Create and maintain a comprehensive Master Test Plan • Define test timelines and required resource capacity • Standardize templates for test cases, test scripts, reviews, and bug reports • Collaborate closely with Product Managers and Engineering Leads • Create traceability between requirements and testing artifacts • Analyze testing outcomes, metrics, and defect trends • Lead a cross-functional QA team and foster a culture of quality

• Overseeing all efforts related to prior authorization for medications • Manages and oversees medication access and affordability services • Recruits, hires, trains, and develops team members • Provides ongoing supervision, coaching, and performance management for staff • Establishes, monitors, and reports on key performance indicators (KPIs) • Serves as a liaison between internal leadership and external stakeholders