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Entrepreneurs'​ Organization logo
Entrepreneurs'​ Organization

We create connection and belonging for entrepreneurs everywhere so that together, we can become even more.

Manager, Global Member Processing

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 1987H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

117 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Manager, Global Member Processing

Entrepreneurs'​ Organization

• Serve as the primary point of contact for all member and staff renewal inquiries • Design, deploy, and maintain a comprehensive renewal training program • Own and maintain all external renewal-related resources • Manage and update all internal renewal support documentation • Own the end-to-end member installment-payment experience • Partner in the planning, optimization, and training of renewal-related technology platforms • Lead the ongoing development and administration of EO’s supported system • Ensure accuracy, completeness, and integrity of chapter-level financial and renewal data • Develop and execute a standardized process for managing email communication channels • Respond to inbound renewal-related phone calls • Continuously improve renewal reporting capabilities • Ensure all process documentation is promptly published and archived • Serve as secondary escalation point for troubleshooting technology issues • Partner with the Data & Insights team to support member exit survey • Facilitate post-renewal feedback sessions • Prepare and deliver renewal reports and ad hoc analyses • Monitor installment-payment completion

Job Requirements

  • Bachelor’s degree with a minimum of 3 years of relevant work experience
  • Experienced in project management, computer software, and personal development
  • Understanding of association management
  • Exceptional skills in MS Excel
  • Ability to interact with entrepreneurs and vendors with tact, diplomacy, and poise
  • Excellent attention to detail

Benefits

  • Access to the world’s top experts in entrepreneurship
  • Flexible work environment
  • Generous professional development resources

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