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We create connection and belonging for entrepreneurs everywhere so that together, we can become even more.
Manager, Global Member Processing
Location
South Africa
Posted
117 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Global Member Processing
Entrepreneurs' Organization
• Serve as the primary point of contact for all member and staff renewal inquiries • Design, deploy, and maintain a comprehensive renewal training program • Own and maintain all external renewal-related resources • Manage and update all internal renewal support documentation • Own the end-to-end member installment-payment experience • Partner in the planning, optimization, and training of renewal-related technology platforms • Lead the ongoing development and administration of EO’s supported system • Ensure accuracy, completeness, and integrity of chapter-level financial and renewal data • Develop and execute a standardized process for managing email communication channels • Respond to inbound renewal-related phone calls • Continuously improve renewal reporting capabilities • Ensure all process documentation is promptly published and archived • Serve as secondary escalation point for troubleshooting technology issues • Partner with the Data & Insights team to support member exit survey • Facilitate post-renewal feedback sessions • Prepare and deliver renewal reports and ad hoc analyses • Monitor installment-payment completion
Job Requirements
- Bachelor’s degree with a minimum of 3 years of relevant work experience
- Experienced in project management, computer software, and personal development
- Understanding of association management
- Exceptional skills in MS Excel
- Ability to interact with entrepreneurs and vendors with tact, diplomacy, and poise
- Excellent attention to detail
Benefits
- Access to the world’s top experts in entrepreneurship
- Flexible work environment
- Generous professional development resources
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