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Plaid

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Consumer Compliance Analyst

ComplianceComplianceFull TimeRemoteSeniorTeam 501-1,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

94 days ago

Salary

$98.9K - $146.4K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Consumer Compliance Analyst

Plaid

• Review escalated consumer complaints, ensuring timely and accurate resolution with a consumer-first approach grounded in empathy and transparency • Screen complaints for potential regulatory and legal risks and escalate as appropriate • Conduct quarterly sample testing of non-escalated consumer inquiries to verify correct categorization and handling by the Consumer Support team • Analyze complaint trends and root causes to identify systemic issues, partnering with product, engineering, operations, and legal to implement preventative solutions • Prepare and deliver regular reporting on complaint performance, insights, and key metrics to senior leadership and stakeholders • Support quarterly complaint reporting to the Board's Audit and Risk Committee (ARC) and partner banks • Build and maintain relationships with compliance counterparts at Plaid's customers • Manage bi-weekly office hours for Consumer Support to address real-time compliance questions • Run calibrations with the Consumer Support team to identify training gaps and ensure alignment with internal policies and procedures

Job Requirements

  • 4-6 years of experience in Compliance, Legal, Risk, or a related function in a regulatory or consumer-facing environment
  • Experience in Fintech and consumer-focused financial products, preferred
  • Deep understanding of consumer protection regulations and industry best practices (e.g., UDAAP, CCPA, GDPR, TILA, EFTA), preferred
  • Exceptional written and verbal communication skills, with the ability to prepare clear regulatory summaries and executive-level reporting
  • Strategic mindset with the ability to balance compliance requirements, risk considerations, and consumer experience
  • Proven ability to collaborate with technical teams, Marketing/Communications, Account Owners, and other cross-functional partners to advance compliance initiatives, communicate findings, and drive remediation efforts
  • Strong analytical capabilities and problem-solving skills, including trend identification, root-cause analysis, and transforming data into actionable recommendations
  • Self-motivated with a strong sense of ownership
  • Experience building or improving complaint taxonomy/classification systems
  • Experience working with partner banks or in a BaaS/program management model
  • Experience with QA programs for consumer-facing support teams

Benefits

  • medical
  • dental
  • vision
  • 401(k)

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