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eCommerce ERP Business Analyst
Location
United States
Posted
120 days ago
Salary
$90K / year
Seniority
Senior
Job Description
eCommerce ERP Business Analyst
thyssenkrupp
• Elicit, analyze, and document business, functional, and non-functional requirements related to ERP-dependent eCommerce initiatives. • Own and maintain detailed ERP ideation artifacts, including process flows, meeting notes, requirements documentation, and supporting materials. • Research and document current-state (“as-is”) ERP architecture, workflows, and integrations to inform enhancements and solution design. • Perform data analysis and support ad hoc business requests as needed. • Translate business needs and feature concepts into clear user stories, acceptance criteria, and backlog items. • Support backlog refinement, grooming, and sprint planning in partnership with the Product Owner and other Business Analysts. • Provide ongoing clarification, research, and support to the ERP development team throughout the sprint lifecycle. • Create or pull ERP examples and scenarios as needed to support development and testing. • Partner with business stakeholders to fully understand business objectives, processes, and pain points. • Lead stakeholder interviews, workshops, and working sessions to gather requirements and drive alignment. • Facilitate meetings that promote collaboration, resolve open questions, and maintain momentum. • Serve as a primary liaison between business stakeholders and technical teams to ensure shared understanding and clear communication. • Create and maintain process maps to visualize workflows and identify improvement opportunities. • Manage the full lifecycle of business requirements from definition through delivery and validation. • Coordinate and support User Acceptance Testing (UAT), ensuring delivered solutions meet defined requirements. • Assist with triaging and resolving production issues in collaboration with the ERP team. • Promote and support consistent use of Jira and Confluence as standard team tools and processes. • Coordinate with external vendors or partner teams as needed. • Contribute to continuous improvement of business analysis practices and team norms.
Job Requirements
- Proven experience as a Business Analyst, ideally supporting ERP systems within an eCommerce or digital product environment.
- Strong expertise in requirements gathering, documentation, and process mapping.
- Excellent written and verbal communication skills, with the ability to engage effectively across technical and non-technical audiences.
- Demonstrated experience facilitating meetings and workshops that drive alignment and actionable outcomes.
- Strong analytical and problem-solving skills, with the ability to work independently in a fast-paced environment.
- Familiarity with Agile methodologies and the software development lifecycle (SDLC).
- Proficiency with tools such as Jira, Confluence, Visio, or similar business analysis and project management tools.
Benefits
- Medical, Dental, Vision Insurance
- Life Insurance and Disability
- Voluntary Wellness Programs
- 401(k) or RRSP programs with Company Match
- Paid Vacation and Holidays
- Tuition Reimbursement
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