• Responsible for study and PRR campaign specific training; liaising with internal stakeholders where required • Recognize, exemplify and adhere to ICON's values which center around our commitment to People Clients and Performance. • Expert knowledge of applicable ICON SOPs, ICH-GCP and applicable regulations • Expert knowledge of applicable ICON systems • Reporting on team and study PRR deliverables • Lead the development of training materials to support PRR, ASN and/or call center operations (Specific to department) • As needed provide oversight to more junior members of staff assigned to the study, this includes but not limited to delegation of tasks and ensuring accountability. • Communicate performance indicators of the department: number of leads, number of calls made, conversion rates to telescreen and booking, screen fail rate etc. • Ensure the integrity of the patient database(s) by performing quality control through automated reporting • Create a culture of process improvement with a focus on streamlining processes, adding value to our business and meeting client needs • Travel (approximately 20%) domestic and/or international and attendance at Bid Defense and Kick-off meetings as required.

• Responsible for executing effective membership recruiting strategies via in-person presentations and phone calls • Increase girl and adult lead generation in assigned geographic areas • Present the benefits of Girl Scouting to potential members and adult volunteers • Assist with administrative work to prepare for recruitment events • Ensure Girl Scouting is available to a diverse population

• Represent the Girl Scout brand through consistent professional presence and communication methods. • Assists in achieving goals for girl and adult membership leads through implementing lead generation strategies via in-person presentations throughout North and Mid Pinellas County. • Presents the benefits of Girl Scouting to potential girl members and adult volunteers at schools, places of faith, community centers, afterschool programs, etc. by using established scripts as base presentation. • Registers girl members and adult volunteers as new Girl Scout members, including assisting new members through registration process on-site and processing memberships via credit card as advised by staff lead. • Assists with membership pipeline (from initial member interest to registration to troop placement) via phone, in-person, or online. • Assists with administrative work to aid in the preparation of the recruitment events and post event membership conversion as needed. • Communicates Girl Scout product features and benefits to potential members through primarily in-person communications. • Communicates the impact of Girl Scouts and its relevance to girls, adults, and local and national communities.

• Manage daily recruitment activities for assigned clinical trial portfolio, including high-volume outbound calls and inbound patient inquiries. • Identify and pre-screen potential participants according to study protocols and inclusion/exclusion criteria. • Review EMRs (including ObjectiveHealth and other systems) to identify eligible patients. • Schedule and coordinate pre-screening and screening visits, maintaining organized and full site calendars. • Accurately document all participant interactions, prescreening outcomes, and next steps in CRM and clinical databases. • Maintain and manage sponsor recruitment portal referrals and external marketing leads. • Collaborate with Clinical Research Coordinators, site teams, and leadership to align recruitment strategies and meet or exceed enrollment targets. • Maintain knowledge of study protocols and regulatory requirements (HIPAA/GCP). • Serve as an empathetic point of contact for patients, site staff, and internal teams. • Track recruitment progress and assist with additional recruitment or administrative tasks as needed.