• Coordinating and effectively communicating with all personnel within the program, including 1099 field investigators. • Managing all investigative Add Leads requests on cases, including scoping leads in the Case Management System. • Performing QC of case received documents, attachments and materials. • Analyzes public records, such as law enforcement reports, bankruptcies, judgements, and collection actions against the subject of investigations. • Performing review duties to include QC of leads scheduled, assigned and accepted by field investigators to ensure case coverage is met. • Performing a check of completed field investigations for compliance with national standards (FIS-Federal Investigative Standards) and DHS customer requirements and if additional work or corrections are needed to ensure this is completed. • Scoping received cases and inputting into the case management system. • Monitoring timeliness of items being worked in the case life cycle to ensure records and interviews are completed in a timely manner. • Monitoring Quality of completed investigative work and report areas of improvement to Reviewer Supervisor to coordinate with training.

• Supporting the strategic lifecycle of Global benefits offerings • Driving the end-to-end benefits renewal process, strategic planning, implementation, and vendor management • Conducting research and analysis on competitive landscape and emerging market trends • Maintaining day-to-day contact with brokers and benefit vendors, tracking performance and assisting with issue resolution • Preparing data and talking points to train Sales Enablement on competitive advantages of benefits

• The EDI Coordinator will be responsible for managing discrepancy reports for 834 file feeds • This position does not require you to configure EDIs; it requires reviewing and resolving discrepancy reports • In addition to EDI discrepancy management, this role will support advanced Excel-based data analysis, reporting, reconciliation, and process optimization related to carrier feeds, enrollment data, and compliance reporting • Review daily carrier reports and triage member and technical discrepancies • Investigate issues and route to carrier, broker and/or create a technology case • Answer system related questions from a variety of companies with multiple benefit plans and levels • Other duties as assigned • Develop and maintain advanced Excel workbooks (formulas, pivot tables, Power Query, data models) to support reporting and analysis • Analyze, reconcile, and audit enrollment and carrier data to identify discrepancies, trends, and process improvements • Create dashboards, automated reports, and tracking tools to support business operations and compliance needs • Ensure data accuracy and integrity while documenting processes and supporting ad hoc 834 and benefits reporting requests

• serving as a Data Quality specialist supporting governance and analytics teams • designing, developing, and maintaining Data Quality checks and controls • contributing to the selection and optimization of Data Quality tools • translating business and governance requirements into Data Quality implementations • proactively monitoring Data Quality results and execution logs • initiating and coordinating Data Quality resolution activities • performing impact analysis and ensuring lineage metadata availability • ensuring quality assurance and adherence to defined standards • collaborating with Data Governance, Data Modeling, Architecture, and QA teams • providing training and guidance to stakeholders • supporting releases of Data Quality solution components • participating in Agile delivery processes.