Imagine360 is currently seeking a Support Specialist to join our Client Experience team! In the role of Support Specialist, Client Experience you are responsible for providing a broad range of analytical, relationship management and administrative support to the Client Experience Team. This position works closely with our Relationship Managers and Senior Managers to identify opportunities to provide analytic insights to standard monthly reports as well as ad hoc reporting requests. You will prepare mid-year and pre-renewal client performance reviews. Additionally, you will assist Relationship Managers with specific issues related to claims questions, benefits determinations, balance bills, PBM prescription benefits, professional network/PPOs by coordinating with internal/external subject matter experts and provide the resolution to the Relationship Manager. This position may also support Open Enrollment meetings virtually or in person on an as-needed basis. Position Location: 100% Remote Responsibilities include but are not limited to: - Research issues and gather data on behalf of Account Managers. Issues may be related to the following: pulling and cataloging Explanation of Benefits, claims processing questions or troubleshooting, PBM prescription benefits, or PPO networks. - Coordinate with claims/customer services teams on claim payments, corrections and letter writing. - Coordinate with Member Experience Team on balance bill matters, such as balance bill reporting, member status updates, process or timeline questions, or settlement/negotiation status. - Prepare client/broker-facing reports. Many reports will have defined parameters and templates. Some reports will be ad hoc. - Client/broker facing responsibilities including emailing reports and other notifications. - Provide timely and thorough follow-up with internal and external customers. - Keep system databases current with accurate client and broker contact information. - Log and research call logs. - Manage terminated client relationships during the run-out period for TPA Services and continue to monitor escalated balance bill situations post run-out, notifying the client as needed. - Represent Imagine360 at Client Open Enrollment Meetings or Health Fairs as needed, primarily during 4th Quarter. - Coordinate ordering/printing of new group booklets or other product education materials for clients. - Identify ways to innovate, such as streamlining reporting or other processes, and enhance support provided to Relationship Managers. - Appropriately escalate issues or concerns to Relationship Managers. - Work as part of the Client Experience Team to increase client satisfaction. - Provide out of office support to Relationship Managers. - Perform other duties as assigned (may be clerical) Required Experience / Education: - Bachelor's degree in related field preferred with minimum of two years' experience in related field. - Working knowledge of health benefit plans preferred - Experience working in Salesforce preferred - Proficient in Microsoft Outlook, Word and PowerPoint - Intermediate level Excel skills - Demonstrate organizational skills, problem-solving, administrative, analytical skills and detail oriented - Strong written, oral communication and presentation skills - Must be comfortable communicating with clients, brokers and vendors - Ability to juggle working on large projects with critical deadlines - Must be willing to work with and learn new technologies - Must work well within a team environment as well as independently - Overnight Travel is required, up to 15% of the time. - Bilingual Spanish speaking preferred What can Imagine360 offer you? - Multiple Health Plan Options - Company paid employee premiums for disability, and Life Insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on LinkedIn Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**

The Client Account Support Associate provides post-sale support for new and existing clients. Design activities to communicate and educate the critical business information necessary to external audiences to achieve business objectives. Manage projects for overall improvement of client experience. Roles and Responsibilities - Client and customer facing responsibility for day-to-day support of client management identified functions. - Responsible for assisting with responding to complex inquiries, handling delegated tasks, assist with solving non-routine problems, and ensuring satisfaction with products and service for the Client Management team. - Productive team player to client management organization and matrix partners - Provide limited ad hoc telephonic or email back up and support upon request. - Manage and deliver host of reports needed for clients and ad hoc requests. - Provide response to emails and/or voice mails within 48 hours. - Compliance with all mandatory training to broaden knowledge base and gain expertise. - Become knowledgeable about new product and service offerings and support rollout of organizational initiatives. - Document delivery to clients and brokers (ie, contracts/certificates, BAAGs, specialized communications, etc.) - Assist with processes related to renewals, benefits at a glance documents, contract certificates, and system documentation in various software programs or tools. - Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and internal customers. - Assist with development of process improvements, development and documentation of policy and procedures for client management. - Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. - Utilize organization's sales information systems and provide documentation in Salesforce. Qualifications The ideal candidate will possess the following skills: - Bachelor's degree preferred; equivalent work experience required - 1+ year of experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction required - Experience working with multiple software and system-based applications such as Microsoft Office database and spreadsheets including Salesforce.com - Strong written and verbal communication skills and strength in critical thinking required - Strong project management skills for designing, implementing and promoting health improvement strategies for clients required - Influencing, negotiating, organizational and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests • Troubleshoot issues, provide solutions, and escalate complex issues to team manager • Build and maintain strong client relationships, proactively identify opportunities to enhance client experience • Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement

Nashville or Dallas based preferred The Vice President, AT&T Client Services leads the sales growth teams for the AT&T account. This position will lead the sales growth team to exceed growth and profitability targets. Responsible for selling the value proposition of Asurion products and services and continually developing strategies to integrate our products, services and systems with the client, the successful candidate must have both executive sales and client retention experience, as well as proven track record in developing key talent within their teams. Essential Duties and Responsibilities: • Grow take rate, sales channels and product portfolio for the AT&T account. • Develop strong, lasting productive relationships with the client at multiple levels. • Establish overall long term and short-term account strategies across all channels (Retail, Indirect, Online, National Retail, CARE & SMB). • Develop key account acquisition and business targets to ensure growth, revenue, and profitability goals are met. • Develop key initiatives and innovative solutions within all sales channels to maximize subscriber growth (and/or take rate as applicable) and profitability and minimize churn. Responsible for ensuring the right strategies are in place to maximize long term value for Asurion and the client. • Plan and direct all aspects of the account sales objectives and initiatives. Provide direction to the growth team to develop sales plan for all distribution channels. Sets targets and metrics for account team and holds team accountable for performance. Collaborates with and leverages internal teams to maximize results. • Provide visionary leadership to the sales growth team. Inspire and manage key talent to ensure the right talent is in place to meet business objectives. Coaches, develops and rewards team to ensure performance accountability. • Collaborate with peers to optimize company resources, share best practices across growth teams, and develop internal talent. • Communicate and reinforce sales compensation incentive plan and provides recommendations to ensure incentives are aligned with company goals. Qualifications: • Demonstrated experience leading and developing sales teams • Proven ability to build deep, productive client relationships • Strong selling, relationship and consultation skills • Strategic thinking capability with ability to translate strategy into practice • Strong understanding of sales processes and methodologies, territory design, quota management and sales compensation • Minimum 15 years of experience in senior sales and marketing leadership positions • Bachelor's Degree required, MBA preferred • 45% travel required