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Magna LS is a litigation consulting and support company providing services from Discovery to Trial.
Client Service Representative
Location
United States
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Client Service Representative
Magna Legal Services
• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests • Troubleshoot issues, provide solutions, and escalate complex issues to team manager • Build and maintain strong client relationships, proactively identify opportunities to enhance client experience • Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement
Job Requirements
- Proficiency in email etiquette
- Proficiency with Microsoft Office & Adobe Acrobat
- Knowledge of basic Microsoft Teams functions
- Zoom basic knowledge
- Preferred knowledge of Front email system but not required
- Preferred knowledge of ReporterBase but not required
- Must be a team-player and have excellent communication skills
- Must have excellent phone etiquette
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