• Act, along with team members, as a primary point of contact for clients, addressing inquiries via phone, email and portal requests • Troubleshoot issues, provide solutions, and escalate complex issues to team manager • Build and maintain strong client relationships, proactively identify opportunities to enhance client experience • Collaborate with other internal departments to resolve client needs and communicate feedback for continuous improvement

Nashville or Dallas based preferred The Vice President, AT&T Client Services leads the sales growth teams for the AT&T account. This position will lead the sales growth team to exceed growth and profitability targets. Responsible for selling the value proposition of Asurion products and services and continually developing strategies to integrate our products, services and systems with the client, the successful candidate must have both executive sales and client retention experience, as well as proven track record in developing key talent within their teams. Essential Duties and Responsibilities: • Grow take rate, sales channels and product portfolio for the AT&T account. • Develop strong, lasting productive relationships with the client at multiple levels. • Establish overall long term and short-term account strategies across all channels (Retail, Indirect, Online, National Retail, CARE & SMB). • Develop key account acquisition and business targets to ensure growth, revenue, and profitability goals are met. • Develop key initiatives and innovative solutions within all sales channels to maximize subscriber growth (and/or take rate as applicable) and profitability and minimize churn. Responsible for ensuring the right strategies are in place to maximize long term value for Asurion and the client. • Plan and direct all aspects of the account sales objectives and initiatives. Provide direction to the growth team to develop sales plan for all distribution channels. Sets targets and metrics for account team and holds team accountable for performance. Collaborates with and leverages internal teams to maximize results. • Provide visionary leadership to the sales growth team. Inspire and manage key talent to ensure the right talent is in place to meet business objectives. Coaches, develops and rewards team to ensure performance accountability. • Collaborate with peers to optimize company resources, share best practices across growth teams, and develop internal talent. • Communicate and reinforce sales compensation incentive plan and provides recommendations to ensure incentives are aligned with company goals. Qualifications: • Demonstrated experience leading and developing sales teams • Proven ability to build deep, productive client relationships • Strong selling, relationship and consultation skills • Strategic thinking capability with ability to translate strategy into practice • Strong understanding of sales processes and methodologies, territory design, quota management and sales compensation • Minimum 15 years of experience in senior sales and marketing leadership positions • Bachelor's Degree required, MBA preferred • 45% travel required

Overview We are looking for a Remote Client Services Specialist in the Tampa area to help clients organize travel plans and manage reservations. This role requires strong organization and communication skills to support a seamless client experience. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required. Key Responsibilities - Serve as a main point of contact for client communication via email, phone, and messaging - Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages - Respond to inquiries with accurate, timely, and helpful information - Support clients with reservation coordination, confirmations, and itinerary updates - Research destinations, resorts, and travel options to match client preferences - Maintain organized records of client details and bookings - Provide pre-travel guidance and follow-up support after trips - Collaborate with suppliers and booking platforms to ensure accuracy and quality service Qualifications - Strong communication and interpersonal skills - Ability to stay organized and manage multiple client requests - Comfortable working independently in a remote environment - Attention to detail and problem-solving mindset - Basic computer and internet navigation skills - Customer service, hospitality, or travel experience is a plus (not required) What We Offer - Flexible remote schedule - Access to training, tools, and ongoing mentorship - Supportive team environment - Opportunity to build professional skills in customer relations and travel planning - Performance-based earning potential with no cap Ideal Candidate This role is a great fit for individuals who: - Enjoy helping others and creating positive experiences - Have an interest in travel, hospitality, or event planning - Are self-motivated and dependable - Want a flexible opportunity that can grow over time Additional Information This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.

Overview We are seeking a Remote Client Relations Coordinator in the San Antonio area to help clients plan and coordinate travel arrangements. This role includes supporting bookings, managing details, and ensuring a positive experience. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required. Key Responsibilities - Serve as a main point of contact for client communication via email, phone, and messaging - Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages - Respond to inquiries with accurate, timely, and helpful information - Support clients with reservation coordination, confirmations, and itinerary updates - Research destinations, resorts, and travel options to match client preferences - Maintain organized records of client details and bookings - Provide pre-travel guidance and follow-up support after trips - Collaborate with suppliers and booking platforms to ensure accuracy and quality service Qualifications - Strong communication and interpersonal skills - Ability to stay organized and manage multiple client requests - Comfortable working independently in a remote environment - Attention to detail and problem-solving mindset - Basic computer and internet navigation skills - Customer service, hospitality, or travel experience is a plus (not required) What We Offer - Flexible remote schedule - Access to training, tools, and ongoing mentorship - Supportive team environment - Opportunity to build professional skills in customer relations and travel planning - Performance-based earning potential with no cap Ideal Candidate This role is a great fit for individuals who: - Enjoy helping others and creating positive experiences - Have an interest in travel, hospitality, or event planning - Are self-motivated and dependable - Want a flexible opportunity that can grow over time Additional Information This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.