• Provides case management services to children and families in their home, in the community, and in school settings. • Coordinates client care and maintains essential elements of the client’s record. • Teaches and trains clients in activities of daily living, in a group and individual settings. • Connects client with community support systems. • Provides telephone and on-site crisis intervention/prevention and follow-up to clients and their families.

Texas Bargains is excited to invite enthusiastic and dedicated individuals to join our growing team as Customer Service Representatives. At Texas Bargains, we pride ourselves on delivering exceptional service and value to our customers, and our Customer Service Representatives play a crucial role in maintaining this standard. This position offers a dynamic work environment where communication skills, problem-solving abilities, and a passion for helping others are highly valued. As a Customer Service Representative, you will be the face and voice of Texas Bargains, assisting customers with inquiries, resolving issues, and ensuring an overall positive shopping experience. We are looking for motivated team players who thrive in a fast-paced environment and are committed to upholding our company’s reputation for outstanding customer care. Join us to be part of an innovative company that values growth, learning, and customer satisfaction. Whether you are starting your career or looking to bring your customer service expertise to a supportive and expanding team, Texas Bargains offers opportunities to develop your skills and contribute meaningfully to our success. Become a vital member of our team and help us continue to provide top-tier service to our valued customers every day. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Assist customers in resolving product or service issues and provide appropriate solutions. - Process orders, returns, and exchanges accurately and efficiently. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to address customer concerns and improve service delivery. - Provide product information and promote available services or promotions. - Follow up with customers to ensure complete satisfaction and foster long-term relationships. - Stay updated on company products, services, and policies to provide accurate information.

• Answer inbound calls, emails, and messages from clients in a professional and friendly manner • Provide updates to borrowers regarding loan status and next steps • Assist clients with document requests and basic loan-related questions • Support Loan Officers and Processors with administrative tasks • Maintain accurate client records and notes in the CRM system • Follow up with clients to ensure all required documents are received • Help resolve issues and escalate urgent matters when needed • Ensure high-quality customer experience and strong communication at all stages

• Build the Customer Support department from (almost) scratch. • Contribute significantly to the company’s goal of delivering exceptional user experiences and top-tier support across various channels. • Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals • Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors • Hire and onboard new Customer Support agents • Lead, support, and coach Support agents to maintain service quality and consistency • Utilize and optimize tools and systems to improve team productivity and service quality • Gather and communicate feedback from the Tutor Community to support strategic improvements • Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities • Track and analyze support metrics to monitor performance, identify trends, and improve service quality • Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs • Collect, analyze, and relay customer and tutor feedback to improve processes and service quality • Implement short-term solutions and contribute to long-term operational improvements • Collaborate with internal teams to align Customer Support activities with company goals and initiatives • Serve as the main escalation point for complex customer and tutor issues • Oversee handling of customer and tutor inquiries across phone and messaging platforms • Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues • Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting • Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows) • Collaborate with Product teams by translating customer feedback into actionable insights • Ensure brand values and tone are consistently reflected across all customer interaction channels