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Product Owner – Customer Success, Technical Onboarding
Location
United States
Posted
45 days ago
Salary
$134.6K - $154K / year
Seniority
Senior
Job Description
Product Owner – Customer Success, Technical Onboarding
Amplify
• Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows • Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding • Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity • Partner with Customer Success to design and configure system workflows, including Risk CTAs, success plans, CSQLs, health scorecards, mitigation playbooks, and timeline documentation • Monitor, identify, and resolve production issues across Salesforce, Gainsight, and integrated applications • Align the technology stack with company strategy and long-term business goals • Collaborate with Business Systems Product Owners and system owners across the enterprise to identify and implement process improvements, data structure changes, and platform updates • Partner cross-functionally with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap • Use data-driven insights to navigate competing stakeholder priorities, build consensus, and align teams around shared goals • Lead product delivery within an Agile/Scrum framework by managing and prioritizing the backlog, balancing high-impact initiatives with incremental enhancements • Write clear and actionable user stories and requirements to support development and delivery • Collaborate with development and system administration teams to deliver high-quality solutions on time, with appropriate documentation and controls • Support both Agile and waterfall delivery models, ensuring alignment to product and business needs • Partner with business analysts to translate requirements into epics and user stories aligned with delivery timelines and team agreements • Develop and maintain product documentation, training materials, and change management plans • Plan, facilitate, and monitor User Acceptance Testing (UAT) for implementations, enhancements, and system upgrades • Establish and report on system performance metrics, including usage, engagement, and effectiveness • Analyze product performance and user feedback to inform continuous improvement and future roadmap decisions • Act as the primary liaison with Customer Success platform vendors, providing strategic input and advocating for enhancements aligned with business needs • Pilot and integrate AI productivity tools to improve requirement quality, identify gaps, and map cross-system dependencies prior to development
Job Requirements
- Experience with Salesforce
- Experience with Customer Success platforms (preferably Gainsight)
- Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field
- 5+ years of experience as a Business Analyst or Product Owner
- Proven experience working in Agile development environments
- Ability to operate effectively across business units in a fast-paced, dynamic environment
- Strong written and verbal communication skills across diverse stakeholders (technical and non-technical)
- Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills
Benefits
- 401(k) plan
- Stock options
- Competitive health insurance and mental health options
- Basic life insurance
- Paid time off
- Parental leave
- Access to best-in-class development programs
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About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: - Reliable, high-quality data is the fuel that propels AI-powered data engineering. - AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve. - We empower engineers to deliver reliable, governed data faster, cheaper, and at scale. dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values. About the role We're hiring a Product Manager to lead the Fusion roadmap — the future of dbt Labs' intellectual property and a critical driver of product-led growth. You will own net-new functionality in Fusion that identifies and monetizes local deployments of dbt, shipping net new features, many of which also land in dbt Core, as well as proprietary ELv2 plugins that integrate seamlessly with the dbt platform. This role is co-located with our Fusion engineering team in the US to accelerate execution, strengthen prioritization, and ensure tight alignment across product, engineering, and platform teams. You'll bridge open source product strategy with technical delivery and business impact, translating strategic investments into shipped features that drive the Fusion PLG motion. In this role, you will - Own and deliver the Fusion roadmap, shipping net new functionality to Fusion like SQL comprehension, compute, governance, and SAO - Define requirements for Fusion features that integrate seamlessly with the dbt platform and unlock enterprise value - Keep the Fusion engineering team aligned, unblocked, and executing on a predictable cadence - Contribute hands-on to the dbt Core / Fusion codebases, including code reviews, documentation, and small feature implementations - Collaborate with OSS strategy leads, platform PM peers, and cross-functional stakeholders to deliver a unified roadmap What success looks like - Shipping net-new Fusion features on a predictable quarterly cadence - Measurable contribution to Fusion PLG growth metrics, including identification and monetization of local dbt deployments - Hands-on contributions to dbt Core and Fusion code bases, including merged PRs and meaningful improvements to the open source codebase - Strong execution and alignment across the Fusion engineering team You're a good fit if you have - 1–2 years of product management experience in technical domains such as developer tooling, data platforms, or open source software - Strong grasp of system architectures, particularly for local deployments and how they scale to enterprise use cases - Understanding of how open source investments drive PLG growth and product strategy - Ability to bridge technical delivery with business impact, translating features into revenue and growth metrics - Experience working with engineering teams to define, prioritize, and ship complex technical features - Strong communication skills with empathy for open source contributors and enterprise users alike Nice to have - Hands-on experience with dbt or similar transformation frameworks - Background in plugin architectures, extensibility systems, or platform ecosystems - Understanding of PLG motions and freemium-to-paid conversion strategies - Experience with SQL engines, query optimization, or compute systems - Prior experience as an engineer whose worked with modern development frameworks (examples: React, Typescript, Python, etc.) Compensation & Benefits - Salary: 174,000 - 248,000 USD per year - Equity Stake (RSUs) - Benefits - dbt Labs offers: - Unlimited PTO (and we encourage you to use it!) - 401k with a 3% guaranteed contribution - Excellent healthcare coverage - Paid parental leave - Wellness and home office stipends Our Hiring Process (All Video Interviews) - Introductory call with a Talent Acquisition Partner - Technical Interview with Hiring Manager - Team Interviews - Final conversation with leadership dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations. Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK
Position Title: PRODUCT MANAGER Location: HOUSTON TX FLSA Class: NON-EXEMPT Responsible to: MANAGER OF STANDARDS AND PROCESS Position Summary: The role is responsible for defining and executing the product vision and strategy to align with customer needs and business objectives. This includes collaborating with cross-functional teams to guide product development, managing the product backlog, and overseeing testing and launch processes. The position also involves tracking key performance indicators, conducting competitive analysis, implementing continuous improvement initiatives, and staying current with industry trends and best practices. Essential Duties and Responsibilities: - Defining the product vision and strategy - Ensuring the product meets customer needs and business goals - Working with cross-functional teams to communicate product objectives and requirements - Driving product development, testing, and launch processes - Managing the product backlog and prioritizing development efforts - Tracking metrics and KPI’s related to product performance and customer satisfaction - Conducting competitive analysis and staying up to date with industry trends and best practices - Develop and implement continuous improvement projects and processes - Other duties as assigned Other Requirements: - High school diploma or equivalent - 5+ or more years of Jenbacher Generator experience - Possess a valid driver’s license - Ability and willingness to work remotely, as required - Able to understand and implement technical procedures - Strong analytical and problem-solving skills - Strong computer skills The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. VoltaGrid is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment
• Drive the Digital Onboarding product roadmap in alignment with company goals and customer needs • Develop a deep understanding of our customers’ needs through research, customer feedback, and data to inform product direction • Define and prioritize product requirements with clear user stories, criteria and business justification • Partner closely with our design and engineering teams to deliver solutions on time and within scope • Lead cross-functional initiatives and align various teams • Collaborate with CS and Sales to enable go-to-market readiness
• Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery • Lead by doing: design and implement core AI application components, critical services, and integration layers • Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices • Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust) • Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns • Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation) • Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness • Collaborate with platform Engineering and DevOps to ensure CI/CD and environment consistency, scaling strategies, cost controls for inference and secrets management and secure data handling • Partner tightly with AI product builders and workflow Product owners to translate validated prototypes into production implementations • Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms • Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns • Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints • Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities.




