• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale. • Strategic builder who can operate effectively in ambiguity and create structure where none exists • Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy. • Develop and standardize upsell/cross-sell playbooks for the enterprise segment. • Collaborate cross-functionally with Sales, Product, and Customer Success to ensure seamless customer experience and advocate for client needs.

• Assist in the management of diverse clients and projects within a healthcare setting. • Work closely with the Customer Success Team to ensure client satisfaction and project success. • Utilize and become proficient in project management tools and processes. • Collaborate with cross-functional teams to deliver high-quality results. • Maintain and update project documentation and spreadsheets.

• Identify, recruit, and engage potential partners: influencers, affiliates, sales and B2B. • Build, systematically manage and scale a pipeline of new potential partnerships. • Conduct negotiations both: internally and externally to materialize high-impact deals. • Nurture the existing relationships with partners to deepen the partnerships, enable growth, and increase sales. • Run and monitor partners' marketing campaigns. • Handle multiple projects and tasks in a fast-paced environment. • Measure, analyze, and optimize the performance. • Report and identify areas of new opportunities. • Leverage data to drive actionable decisions that inform and help the business grow. • Report on goals progress, forecasts, results, and challenges.

• Build and maintain a trusted relationship with assigned accounts and agency staff. • Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner. • Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts. • Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes. • Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team. • Assist in educating clients on the pharmacy’s processes. • Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers. • Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested. • Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up.