Your future role at a glance Location: Remote Department: Ascension Pharmacy Services Schedule: Day shift | Full-time Monday-Friday Salary: $21.63 - $30.15 (per hour) Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role - Support specialty pharmacy services in a remote Pharmacy Technician Advocate role, including medication history, inventory/purchasing, nuclear, and PAP support - Maintain and refill automated dispensing systems while ensuring accurate inventory levels - Prepare orders, repackage bulk medications, and manage incoming supplies and storage - Coordinate specialty pharmacy operations to ensure efficiency and accuracy - Act as a liaison between pharmacy, patients, and healthcare professionals to provide timely information What minimum requirements you’ll need Licensure / Certification / Registration: - One or more of the following required: - Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB) obtained prior to hire date or job transfer date. Licensure required relevant to state in which work is performed. Must possess all state and local qualifications. - Pharmacy Tech credentialed from the National Healthcareer Association obtained prior to hire date or job transfer date. Must possess all state and local qualifications. Licensure required relevant to state in which work is performed. Education: - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Your future role at a glance Location: Remote Department: Ascension Pharmacy Services Schedule: Day shift | Full-time Monday-Friday Salary: $21.63 - $30.15 (per hour) Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you’ll make an impact in this role - Support specialty pharmacy services in a remote Pharmacy Technician Advocate role, including medication history, inventory/purchasing, nuclear, and PAP support - Maintain and refill automated dispensing systems while ensuring accurate inventory levels - Prepare orders, repackage bulk medications, and manage incoming supplies and storage - Coordinate specialty pharmacy operations to ensure efficiency and accuracy - Act as a liaison between pharmacy, patients, and healthcare professionals to provide timely information What minimum requirements you’ll need Licensure / Certification / Registration: - One or more of the following required: - Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB) obtained prior to hire date or job transfer date. Licensure required relevant to state in which work is performed. Must possess all state and local qualifications. - Pharmacy Tech credentialed from the National Healthcareer Association obtained prior to hire date or job transfer date. Must possess all state and local qualifications. Licensure required relevant to state in which work is performed. Education: - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Role Description As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. This position for use in Health Plans Departments only. The Customer Service position is responsible for providing world class customer service to our members and providers by demonstrating empathy, advocacy and expertise. This position answers phone inquiries in a call center environment, while optimizing accuracy of information, service and quality. - Supports and promotes UUHP's mission, vision, values, and goals. - Contributes to positive and productive team environment. - Maintains accountability for customer service performance expectations. - Explains adjudication of claims for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements. - Provides prompt customer service to members, providers, billing departments and other insurance companies regarding claims, benefits and eligibility, provider network status, and any other related insurance inquiries. - Documents phone calls in system and follows up on issues if needed. - Resolves problems resulting from claim adjudication and customer service phone calls. - May monitor and answer customer service inquiries via email. Qualifications - One year of experience in Customer Service. Requirements - Ability to perform the essential functions of the job as outlined above. - Demonstrated skills in customer service. - Ability to work effectively, independently, and as part of a team. - Strong organization, time management and project management skills and multi-tasking abilities. - Detail oriented with problem-solving abilities. - Demonstrated strong communication skills. - Demonstrated strong computer competency in navigating multiple programs and resources as well as typing. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. - Listening - Sitting - Speaking - Standing - Walking

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE This is a contributor role working on a small, cross-functional team made up of 2–3 developers, a product manager, and 1 Quality Advocate. The Quality Advocate is not solely responsible for quality in a team but should be always engaged in activities that will promote quality software development. That means your days may include helping define features from a user’s perspective, writing test cases anyone on the team can execute, or helping write automated tests with developers. This position reports to Software Development leadership. At Ncontracts, we embrace an AI-first engineering culture. Our QA team actively uses agentic development tools, modern automation frameworks, and AI-powered workflows to accelerate quality at every stage of the development lifecycle. We expect our Quality Advocates to be curious, adaptive practitioners who lean into these tools — not just to do their jobs faster, but to help redefine what great quality engineering looks like. What You’ll Do - Help your team produce high quality software, suggesting appropriate tools and process changes when necessary - Ensure that time is spent primarily on shift-left tasks like test case writing and user story definition - Write and maintain Playwright automation tests to be integrated into CI/CD pipelines, contributing to a fully automated regression and validation strategy - Use agentic tools such as Devin to accelerate test authoring and explore AI-assisted approaches to quality engineering - Leverage MCP (Model Context Protocol) integrations to connect to test suites in Xray (Jira), streamlining test management and traceability - Help with bug diagnosis and analysis - Work as a collaborative teammate, ensuring everyone understands what high-quality means for current work - Stay up to date on processes and tooling for improving quality, especially in the rapidly evolving AI tooling landscape - Participate in learning and growth opportunities - Be available to assist with release activities, and develop automated smoke test suites to accelerate that work How You’ll Show Up - Honesty: Whether reviewing another developer’s code, participating in retrospectives, or working with your team on project direction, we expect openness and honesty. Honesty creates trust, and we believe all great teams are built on trust. - Low Ego: Have confidence in your skills and experience but be willing to alter your opinions when a better one comes along. Strong opinions, loosely held. - Instinctive Troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team. We expect our Quality Advocates to bring significant experiential knowledge to bear quickly. - Deep Curiosity: You’ll be expected to research new technologies, perfect the use of existing ones, and discover tools — including AI-powered tools — that can drive change across the organization. - Automation Mindset: You view manual testing as a starting point, not a destination. You’re always thinking about how to encode knowledge into repeatable, automated tests that add lasting value to the team. - Motivation: You’re a natural self-starter who enjoys solving problems. You can jump in with minimal instruction and figure out what should be done. Required Skills & Experience - Experience with diverse testing methodologies and tools - Experience writing test cases and helping to craft acceptance criteria - Experience working on a cross-functional team delivering software - Strong written and verbal communication skills - A genuine interest in AI-first tooling and a willingness to incorporate agentic workflows into day-to-day quality work Nice to Have - Hands-on experience with Playwright for end-to-end test automation, or strong working knowledge of similar tools (Selenium, Cypress) with a clear appetite to learn Playwright - Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, Azure DevOps) - Familiarity with AI-powered development tools such as Devin, GitHub Copilot, or similar agentic coding assistants - Experience with test management in Xray for Jira, or similar tools; exposure to MCP-based integrations is a plus - ISTQB certifications - Experience working with horizontally scaling systems - Functional knowledge of SQL as a tool for analysis and debugging - Familiarity with systems integration - Experience in SaaS-based companies WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.