WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE This is a contributor role working on a small, cross-functional team made up of 2–3 developers, a product manager, and 1 Quality Advocate. The Quality Advocate is not solely responsible for quality in a team but should be always engaged in activities that will promote quality software development. That means your days may include helping define features from a user’s perspective, writing test cases anyone on the team can execute, or helping write automated tests with developers. This position reports to Software Development leadership. At Ncontracts, we embrace an AI-first engineering culture. Our QA team actively uses agentic development tools, modern automation frameworks, and AI-powered workflows to accelerate quality at every stage of the development lifecycle. We expect our Quality Advocates to be curious, adaptive practitioners who lean into these tools — not just to do their jobs faster, but to help redefine what great quality engineering looks like. What You’ll Do - Help your team produce high quality software, suggesting appropriate tools and process changes when necessary - Ensure that time is spent primarily on shift-left tasks like test case writing and user story definition - Write and maintain Playwright automation tests to be integrated into CI/CD pipelines, contributing to a fully automated regression and validation strategy - Use agentic tools such as Devin to accelerate test authoring and explore AI-assisted approaches to quality engineering - Leverage MCP (Model Context Protocol) integrations to connect to test suites in Xray (Jira), streamlining test management and traceability - Help with bug diagnosis and analysis - Work as a collaborative teammate, ensuring everyone understands what high-quality means for current work - Stay up to date on processes and tooling for improving quality, especially in the rapidly evolving AI tooling landscape - Participate in learning and growth opportunities - Be available to assist with release activities, and develop automated smoke test suites to accelerate that work How You’ll Show Up - Honesty: Whether reviewing another developer’s code, participating in retrospectives, or working with your team on project direction, we expect openness and honesty. Honesty creates trust, and we believe all great teams are built on trust. - Low Ego: Have confidence in your skills and experience but be willing to alter your opinions when a better one comes along. Strong opinions, loosely held. - Instinctive Troubleshooting: Rapid diagnosis and resolution of bugs or problems is essential to a productive team. We expect our Quality Advocates to bring significant experiential knowledge to bear quickly. - Deep Curiosity: You’ll be expected to research new technologies, perfect the use of existing ones, and discover tools — including AI-powered tools — that can drive change across the organization. - Automation Mindset: You view manual testing as a starting point, not a destination. You’re always thinking about how to encode knowledge into repeatable, automated tests that add lasting value to the team. - Motivation: You’re a natural self-starter who enjoys solving problems. You can jump in with minimal instruction and figure out what should be done. Required Skills & Experience - Experience with diverse testing methodologies and tools - Experience writing test cases and helping to craft acceptance criteria - Experience working on a cross-functional team delivering software - Strong written and verbal communication skills - A genuine interest in AI-first tooling and a willingness to incorporate agentic workflows into day-to-day quality work Nice to Have - Hands-on experience with Playwright for end-to-end test automation, or strong working knowledge of similar tools (Selenium, Cypress) with a clear appetite to learn Playwright - Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, Azure DevOps) - Familiarity with AI-powered development tools such as Devin, GitHub Copilot, or similar agentic coding assistants - Experience with test management in Xray for Jira, or similar tools; exposure to MCP-based integrations is a plus - ISTQB certifications - Experience working with horizontally scaling systems - Functional knowledge of SQL as a tool for analysis and debugging - Familiarity with systems integration - Experience in SaaS-based companies WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Member Support & Care Advocate About Vira Health Vira Health is a women's healthcare technology company providing virtual clinical care, educational resources, and support across fertility, hormonal health, pregnancy, parenting, perimenopause, menopause, and family health. We partner with employers and health plans to improve health outcomes and make evidence-based women's healthcare accessible worldwide. Our platform brings together three products: Vira – our comprehensive care navigation and employee benefit platform; Stella – our specialist online menopause clinic offering virtual appointments, hormone therapy prescriptions, and lifestyle coaching; and The Lowdown – a contraception and reproductive health resource trusted by millions. We operate globally, with a remote-first team united by a shared commitment to improving health outcomes for women and families worldwide. About the Role At Vira, every member interaction matters. As a Member Support & Care Advocate, you will be the frontline of our member experience — ensuring every person who reaches out receives responsive, knowledgeable, and compassionate support. This is a hybrid role combining member support and customer service (your primary focus) with care advocacy and health coaching responsibilities. You'll manage day-to-day member queries, troubleshoot issues, and coordinate with internal teams to deliver a seamless experience — while also providing meaningful 1:1 guidance to members navigating their health journeys. This role is available on a part-time or full-time basis and is based in the UK. We welcome applications from both employees and contractors. What You'll Do Member Support & Customer Service - Serve as an empathetic, knowledgeable first point of contact for members, managing day-to-day queries across multiple channels (email, in-app messaging, chat). - Troubleshoot member issues efficiently, coordinating with clinical, product, and operations teams to resolve problems and close the loop with members. - Respond to member queries promptly and professionally, upholding Vira's standards for response time and quality. - Maintain accurate records of member interactions and escalate complex issues appropriately. - Identify patterns in member feedback and flag opportunities to improve the member experience. - Support member onboarding and engagement, ensuring members understand how to access and use Vira's products. Care Advocacy – Vira Member Zone - Deliver virtual 1:1 Care Advocate sessions with Vira members, providing personalised guidance on health concerns, symptoms, and navigating next steps. - Support members across a broad range of women's health topics including fertility, hormonal health, perimenopause, menopause, pregnancy, parenting, and family health. - Provide evidence-based health information, lifestyle guidance, and self-management strategies in clear, accessible language. - Guide members on finding appropriate clinical care and facilitate referrals in collaboration with the wider clinical team, following established escalation protocols. - Respond to general health questions via asynchronous messaging on a non-urgent basis. - Apply motivational interviewing techniques to support members in setting meaningful health goals. - Recognise when a member's needs exceed the scope of care advocacy, and escalate appropriately to clinical colleagues following established protocols. - Document sessions accurately in line with Vira's clinical governance standards. Health Coaching – Stella - Provide virtual, text-based 1:1 coaching to Stella members, supporting lifestyle and behaviour change to address menopause symptoms. - Guide members through personalised, symptom-based care plans within the Stella app. - Set clear, collaborative goals with members and track progress over time. What We're Looking For - At least 2 years' experience in customer service, member support, patient services, or a related member-facing role — ideally in a health or digital health setting. - A genuine passion for women's health and supporting people to understand and manage their health. - Excellent written and verbal communication skills, with the ability to build rapport quickly in a virtual setting. - Strong problem-solving skills and a proactive approach to resolving member issues. - Strong attention to detail in administrative and operational tasks. - Comfortable working across digital platforms and health technology tools. - Compassionate, empathetic, and non-judgmental in all member interactions. - Highly organised with the ability to manage a varied workload independently while collaborating effectively with a remote, international team. - Cultural humility and a genuine commitment to serving diverse communities. Nice to Have - Experience in health coaching, care navigation, or care advocacy. - A recognised qualification or certification in health coaching or a related discipline (e.g. NBC-HWC, IHC, ICF coaching credentials). - Experience in women's health, menopause care, reproductive health, or maternal health. - Background in a digital health or virtual care environment. - Multi-lingual capabilities (particularly French, Spanish, Arabic, or other languages relevant to our markets). Working at Vira Health - Remote-first, with a flexible and internationally distributed team. - Part-time or full-time — we will shape the arrangement around the right candidate. - A mission-driven environment where your work has a direct and meaningful impact on the health outcomes of women and families worldwide. - Values-led culture built around being Bold, listening deeply, and pursuing Excellence.

100% Remote – Be Part of Our Record-Breaking Team! Please Note: We are only hiring U.S. residents legally authorized to work in the United States with a Social Security Number. We are not hiring in Massachusetts. Requirements / Responsibilities / Rewards March 2023 marked a monumental milestone—our company achieved its biggest weekly, monthly, and quarterly records ever. As we continue this incredible growth, we are expanding our team with talented individuals ready to rise to the challenge. With world-class support, unparalleled mentorship, and endless career opportunities, this could be the transformative career change you’ve been searching for. What We Offer: - Work-from-Home Stability: Build your career on a solid, flexible foundation. - Growth & Development: Access virtual workshops and trainings to expand your skills. - Weekly Pay & Bonuses: Earn consistent income plus rewards for top performance. - Union Contract & Representation: Your rights are protected every step of the way. - Comprehensive Benefits: Life insurance (including accidental death), plus medical reimbursement. - Cutting-Edge Tools & Technology: Use industry-leading resources to succeed. - Leadership Conventions & Incentive Trips: Gain inspiration, network, and reward your hard work. - Team Bonding: Form lasting relationships with colleagues through unforgettable experiences. How to Apply: Submit your compensation requirements and an updated resume for review. Community Wellness First: All interviews will be conducted via Zoom video conferencing for your safety and convenience. Ready to join a team making history every day? Apply now and help shape the future while accelerating your career!

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including increasing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and, through our internal and external relationships, we are committed to consistent delivery and follow through to help customers serve their communities and to be their best in the moments that matter. Job Description In this full-time role, you will serve as a Customer Success Manager working with new and existing clients in a defined geographic area to maximize product usage, value, and satisfaction. You will partner with agencies to promote the full adoption of Motorola Solutions products, ensuring their strategic and operational outcomes are clearly documented and realized. As a member of the Customer Success team, you will model best practices, identify opportunities for continuous improvement, and drive regional strategies. This position specifically focuses on the SVX, Mobile Video, Vehicle Intelligence / LPR and DEMS device and software portfolio and its integrations across the Motorola ecosystem. Key Responsibilities - Strategic Partnership: Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges. - Adoption & Value Realization: Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making. - Portfolio Management: Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success. - Cross-Functional Advocacy: Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps. - Retention & Growth: Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment. - Leadership & Mentorship: Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery. - Technical Stewardship: Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance. Ideal Qualifications - 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management, including 2+ years managing enterprise-level accounts. - Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders. - Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations. - Proficiency in Google Suite; experience with Gainsight and Salesforce is a significant plus. - Willingness to travel 25%+ to engage with customers on-site. ​ This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $75,000 - $120,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. We will be reviewing applications for this role from the end of January 2026 to Mid February 20026 #LI-DB1 Basic Requirements - 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management. - Must be able to obtain background clearance as required by government customers. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.