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Automated Investigation and Response Platform Powered by Digital Forensics
Customer Success Manager
Location
United States
Posted
118 days ago
Salary
$100K - $140K / year
Seniority
Senior
Job Description
Customer Success Manager
Binalyze
• Own the strategic and commercial success of your portfolio, with accountability for Gross Revenue Retention (GDR), Net Revenue Retention (NRR), and Annual Recurring Revenue (ARR). • Define account strategy, drive disciplined execution, and ensure Binalyze AIR is embedded in customers’ investigation and response workflows. • Manage 25–40 enterprise customers with clear accountability for retention, expansion, and long-term value creation. • Execute structured account plans aligned to security priorities and measurable risk reduction outcomes. • Lead business reviews with senior security and IT stakeholders, influencing renewal and long-term adoption decisions. • Drive renewal planning well ahead of contract end dates, mitigate risk early, and secure predictable outcomes. • Identify and progress upsell and cross-sell opportunities in partnership with Sales. • Coordinate internal technical resources where required while maintaining accountability for resolution and communication. • Translate customer insights into meaningful product and go-to-market improvements. • Leverage automated and AI-driven workflows to improve forecasting accuracy and customer outcomes.
Job Requirements
- Previous experience in Customer Success, Technical Account Management, or Enterprise SaaS roles with revenue accountability.
- Demonstrated ownership of renewal and expansion targets.
- Experience partnering with cybersecurity, IT, or security operations teams preferred.
- Experience managing complex, multi-stakeholder enterprise accounts.
- Strong commercial acumen with fluency in SaaS metrics including GDR and NRR.
- Ability to discuss security workflows and translate product value into executive-level impact.
- Structured account planning and risk management capability.
- Data-driven decision-making using usage and revenue insights.
- Clear communication across technical and commercial audiences.
- High ownership mindset and comfort operating in ambiguity.
Benefits
- Health insurance, including family cover
- 401K
- Home office setup support
- Wellbeing support through Oli
- Monthly entertainment and wellbeing allowances
- Annual company meet up abroad
- 28 days annual leave + wellbeing days + your birthday off
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