• Onboard new customers across EU markets, guiding them through setup and training • Support customers via email, chat, video and in person—especially where language or local context matters • Build long-term relationships by proactively engaging with your assigned accounts • Monitor account health, usage, and risks • Help operators get more value from Stora, surfacing opportunities and promoting key features • Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions • Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities

• Fully own your book of business which will consist of 150-200 accounts totaling $2-5M ARR. • Support your customers in moving through their lifecycle touchpoints at scale, including process improvements and providing escalated support when necessary. • Co-own the self-serve onboarding process in partnership with Product and Knowledge Management. • Provide guidance and assistance on any new documentation needed to maximize scaled success. • Work with the Sales team to build account plans that move the customers forward through each stage of the customer journey, through onboarding, adoption, renewal and beyond. • Drive proactive async customer touchpoints, including new feature and roadmap updates, and find expansion opportunities at scale. • Act as an advocate for scaled customers internally.

En el área de Consulting, ayudamos a las organizaciones a mantenerse a la vanguardia en el mercado, hoy y en el futuro. A través de nuestros servicios de consultoría empresarial, tecnológica, de personas e innovación, podrás construir un mejor mundo de negocios apoyando a los clientes en la transformación de sus negocios y la generación de valor a largo plazo. 📢 ¡Estamos buscando un Analista Documental para proyectos mineros! ¿Te apasiona la gestión y el control de calidad de entregables? Esta es tu oportunidad para sumarte a un equipo que impulsa la eficiencia en la industria minera. 📍 Ubicación: Santiago Modalidad: Teletrabajo Propósito del cargo Asegurar la correcta gestión y control de calidad de los entregables en procesos de contratación, contribuyendo a la excelencia operativa en proyectos mineros. Objetivo del cargo Garantizar la correcta gestión y control de calidad de los entregables, asegurando eficiencia y cumplimiento en cada etapa del proceso. Funciones principales Gestión documental: Organizar y controlar documentos del equipo de ingeniería, asegurando actualización y orden. Control e identificación: Monitorear cambios y estado de documentos para garantizar trazabilidad y fácil acceso. Seguridad documental: Velar por el cumplimiento de políticas de confidencialidad y acceso seguro. Seguimiento y revisión: Implementar indicadores (KPI) para controlar procesos y plazos. Coordinación: Participar en reuniones para reportar avances y asegurar cumplimiento de objetivos. Requisitos Formación: Ingeniería Civil (cualquier especialidad), Comercial o carrera afín. Experiencia: mínimo 2 años en gestión de contratación y control de calidad de entregables. Competencias: Manejo intermedio de Microsoft Office y sistemas SAP MM/FICO/Ariba. 💡 Te ofrecemos: Si te incorporas a EY, ofrecemos un paquete de compensación competitivo en el sector y recibirás recompensas en función de tu desempeño. Nuestro paquete Total Rewards incluye una variedad de programas y beneficios diseñados para contribuir con tu bienestar. Además, ofrecemos: - Un entorno dinámico en proyectos mineros. - Oportunidades de desarrollo profesional. - Desarrollo profesional basado en un extenso programa de capacitación, coordinado por EY University (EYU), nuestra universidad corporativa. Si puedes demostrar con confianza que cumples con los criterios anteriores, contáctanos lo antes posible. The exceptional EY experience. It's yours to build. Requisitos Formación: Ingeniería Civil (cualquier especialidad), Comercial o carrera afín. Experiencia: mínimo 2 años en gestión de contratación y control de calidad de entregables. Competencias: Manejo intermedio de Microsoft Office y sistemas SAP MM/FICO/Ariba. 📩 ¡Postula ahora y sé parte de un equipo que transforma la minería! EY cree en la igualdad de oportunidades y no discrimina por motivos de género, edad, estado civil, credo, identidad de género, orientación sexual, origen étnico u origen nacional, discapacidad o características físicas. Todas nuestras oportunidades de trabajo están abiertas a personas con discapacidad.

The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products. RESPONSIBILITIES: - Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products. - Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s). - Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues. - Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements. - Serve as primary support liaison between Hotwire Communications and our residential customers. - Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers. - Other duties as required or assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Ability to speak clearly using grammatically correct English (Other language skills a plus) - Must have a High School Diploma or equivalent. - Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support - Strong communication and organizational skills - Demonstrate personal excellence including punctuality, integrity and accountability - Ability to demonstrate sensitivity and compassion - Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays - Must have ability to work independently and in a team environment - A quiet workplace so you can focus on delivering excellent service to our customers - Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s - Candidates must provide and meet all technical requirements prior to the first day of training BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including: - Comprehensive Healthcare/Dental/Vision Plans - 401K Retirement Plan with Company Match - Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) - Paid Volunteer Time - Paid Parental Leave - Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service - Employee Referral Bonuses - Exclusive Entertainment Discounts/Perks Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.