• Advise clients on calls in Italian language. • Communicate with partners about ongoing cases and provide updates. • Utilize CRM systems and internal databases efficiently.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Job Summary The Patient Services Specialist is an integral part of the Patient Services team, responsible for providing administrative & patient counseling support to physician offices primarily to assist with the completion of paperwork and follow up on the submissions pertaining to obtaining drug reimbursement through private and provincial drug plans, relating to the patient support programs offered by McKesson Specialty. The focus of this position is to shorten the approval time for patients who are waiting to start therapy as well as providing value-added services in terms of time and resources to prescribing physicians on an as-needed basis. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases. This position operates on a 37.5‑hour work week, with flexibility to schedule a 7.5‑hour shift anytime within the program’s operating hours of 8:00 a.m. to 8:00 p.m. EST. Specific Responsibilities - Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required. - Responsible for escalation management in cases where assistance beyond program scope is required. - Gather all pertinent and appropriate information from the patient chart and complete necessary documents in a concise, organized and professional manner and submit physician signed forms to the private and/or provincial drug benefit insurer/agency. - Follow up with applicable insurers until a decision is received, with the intent of expediting a decision where possible. If the submission has been denied, the Senior Patient Services Specialist will discuss this with the physician and resubmit if agreed upon. - Updates with respect to the reimbursement submissions, confirmation of coverage and re-submissions will be entered into the patient database. - Complete follow ups with patients on behalf of the physician offices, as required, to ensure adherence to treatment regimens. - Provides information and updates to physicians and staff in their offices regarding the medication in terms of new criteria and indications as received from McKesson Canada or the Client. - The Senior PSS may be asked to do stretch assignments for the client. - Assist with client escalations for the program as needed. - Provide support to the team by answering any questions, problem solving and assigning tasks. - Provide support to PM/APM by assisting in tasks such as; authoring deviations, call reviews privacy incidents and AE reconciliations as requested. - Act as a SME for the program, assists in the development of training material for the team if needed. - Continuously provide best practice guidance to the team. - Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements. - Participate and assist in departmental continuous improvement activities related to process, quality, training etc. - Maintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program level. - Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing, scanning. Minimum Qualifications - High school diploma or equivalent required. - A minimum of 1 year of related experience in a healthcare, clinical, or administrative setting. Key Competencies - Previous experience with Patient Support Programs (PSPs) is highly preferred. - Strong customer service, communication, problem solving skills required. - Bilingualism (French/English) is an asset. - Proficient in Microsoft Office applications (Word/Excel). - Team Player and comfortable working independently. - Thorough knowledge of adult learning principles and training. - Organized with a high attention to detail. - Understands and applies techniques to manage multiple priorities. - Possesses a high level of motivation to achieve necessary involvement within a team. - Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management. Work is often performed in emotional situations. - May operate a vehicle usually locally. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are currently recruiting top talent for our MST & PST time zones for Medicare Retiree Solution Customer Service Centers. Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. - Pay: $18.50 per hour non-negotiable. - Training: 9 - 15 weeks, Monday - Friday 9:30am - 6:00pm MST/PST (100% attendance required) - Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (MST or PST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8hr shift. - If you move out of your time zone, you will need to work the call center schedule that you were hired in. - All moves need a 30-day notice. Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience. Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts - Utilizes compliant documentation standards - Provides empathetic and member centric service - Exceeding our member’s expectations is our standard - Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved Required Qualifications - Must live and work MST or PST Time Zone - 1+ years of Customer Service experience - Basic computer, typing and telephony skills or equivalent military experience. - Demonstrated ability to be empathetic and compassionate - Ability to apply patience - Adaptability Preferred Qualifications - Customer Service experiences in a healthcare environment - Microsoft Office Suite Experience Education - School diploma, G.E.D. or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 05/08/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Who We Are: At Neurocrine Biosciences, we pride ourselves on having a strong, inclusive, and positive culture based on our shared purpose and values. We know what it takes to be great, and we are as passionate about our people as we are about our purpose - to relieve suffering for people with great needs. What We Do: Neurocrine Biosciences is a leading neuroscience-focused, biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering and developing life-changing treatments for patients with under-addressed neurological, neuroendocrine and neuropsychiatric disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, endometriosis* and uterine fibroids,* as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X and Facebook. (*in collaboration with AbbVie) About the Role: Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s)._ Your Contributions (include, but are not limited to): - Sales and Market Development - Drives product acceptance and growth through targeted education and strategic account management - Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications - Identifies and addresses territory-specific opportunities and barriers to product success - Effectively manages promotional resources and budget - Customer Relationship Management - Builds and maintains relationships with key stakeholders including: - Healthcare providers (Psychiatrists, Neurologists, NPs, PAs) - Clinical staff (RNs, LPNs, PharmDs) - Key opinion leaders and advocacy groups - Community Mental Health Clinics and Long Term Care facilities - Local/regional payers and pharmacies - Cross-Functional Collaboration - Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams - Professional Standards - Upholds highest ethical standards, including FDA guidelines and pharmaceutical industry best practices - Demonstrates integrity and models behaviors consistent with company values and compliance policies - Work Expectations - Maintains full field presence Monday-Friday with flexibility for occasional evening/weekend events - Other duties as assigned Requirements: - BS/BA degree in science or related field AND Minimum of 4 years of commercial pharma/biotech or related experience, including 3+ years of specialty pharmaceutical or LTC, Psychology, or Neurology sales experience is highly desired. Close-door or specialty pharmacy distribution experience is strongly preferred. Psychiatry, neurology or antipsychotic experience strongly preferred. Experience with business systems, salesforce automation platforms, and other business intelligence tools (e.g., Salesforce.com, Oracle database, SAP, Business Objects, COGNOS, QlikView, Veeva, etc.) OR - Master's degree in science or related field AND 2+ years of similar experience noted above - Professional Expertise - Knowledge of best practices in the functional discipline and broader related business concepts - Strong understanding of healthcare regulatory and enforcement environments - Proven track record of meeting/exceeding sales objectives and launch success in complex environments - Developing internal reputation in area of expertise - Continuously works to improve tools and processes - Leadership & Teamwork - Ability to lead and participate in cross-functional teams - Exhibits leadership skills, typically directing lower levels and/or indirect teams - Builds trust and support among peers - Acts as a settling influence in challenging situations - Technical Skills - Strong computer skills and working knowledge of business systems - Proficiency with sales platforms and business intelligence tools (Salesforce.com, Oracle, SAP, Veeva, etc.) - Excellent project management abilities - Critical Thinking - Sees broader organizational impact across departments/divisions - Excellent analytical thinking and problem-solving skills - Intellectual curiosity and ability to challenge status quo - Able to decide and act without having the complete picture - Communication & Relationship Management - Excellent verbal and written communication skills - Strong sales and account management disposition - Ability to navigate complex accounts across varied care sites - Understanding of specialty fulfillment and payer requirements - Personal Attributes - Results-oriented with high ethical standards - Adaptable and effective in managing change - Ability to meet multiple deadlines with accuracy and efficiency - Thrives in performance-based, fast-paced environments - Versatile learner who enjoys unfamiliar challenges - Derives satisfaction through purposeful, passionate work - Entrepreneurial attitude/experience - Job-Specific Requirements - Should reside within the geographic area of the assigned territory - Valid driver's license and clean driving record (position requires frequent driving) #LI-OB1 Neurocrine Biosciences is an EEO/Disability/Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description. _ The annual base salary we reasonably expect to pay is $123,100.00-$168,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position is eligible participate in the Company’s quarterly incentive compensation plan, which provides the opportunity to earn additional compensation based on individual performance results. This position is also eligible to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.