Title: Terrestrial Data Manager Assistant - Denver, CO Salary $20.00 Hourly Location Adams County, CO Job Type Temporary (9 months or less) Job Number 2026TEMP- PMA152 Department Department of Natural Resources Division Colorado Parks & Wildlife FLSA Determined by Position Primary Physical Work Address 6060 Broadway, Denver, CO 80216 FLSA Status Non-Exempt; position is eligible for overtime compensation. Type of Announcement This is a temporary position. Applications will be considered from residents and non-residents of Colorado. Job Description: THIS IS A TEMPORARY POSITION (9 MONTHS OR LESS) - PAYING $20.00 PER HOUR EMPLOYMENT STARTS 4/27/2026 THROUGH 1/27/2026. This announcement will remain open until FILLED. You are encouraged to apply early. The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities. COLORADO PARKS AND WILDLIFE (CPW) Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources. Colorado Parks and Wildlife. Assist the Terrestrial Data Manager with tasks related to Wildlife Tracker and Mandatory Reporting including but not limited to: - Location and mortality data validation related to active and historic collar projects - Supporting field staff - Developing and testing new methods for data collection for mandatory report species - Big game data validation - Other tasks as assigned BASIC REQUIREMENTS: - Candidates must be able to work both independently and as part of a team - Excellent organization skills and attention to detail - Excellent communication skills (both written and verbal) - Willingness to learn and work with limited supervision - Remote work locations are allowed, although must be willing to commute to Denver for limited in- person projects - Preference will be given to applicants with experience with R, SQL, and relational databases We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator. ADAAA Accommodations Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact. at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date. E-Verify employer: The Department of Natural Resources participates in E-Verify in accordance with the program's Right to Work for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities. Toll-Free Applicant Support - Technical Help If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.

• Perform technical reviews of environmental data • Support sales and operations personnel and customers • Assure facilities do not accept hazardous waste • Conduct customer audits and facility inspections • Communicate waste acceptance requirements to sales/customer service • Approve disposal applications • Interface with state regulators • Train sales/customer service in all aspects of waste acceptance

Role Description Are you a dynamic leader with a passion for retail and a knack for driving sales? Join Acosta as a Retail Regional Manager and take charge of managing and developing a retail sales organization in your assigned territory. This role is perfect for someone who thrives in a fast-paced environment and is eager to make a significant impact on our business. Qualifications - Dynamic leader with a passion for retail - Ability to drive sales - Experience in managing and developing a retail sales organization - Thrives in a fast-paced environment Requirements - Strong leadership skills - Experience in retail sales services - Understanding of digital strategy and business intelligence - Ability to build lasting relationships with clients Benefits - Flexible scheduling options - Supportive work-life balance - Community of forward-thinking, value-driven professionals Company Description Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. - Over 20,000 associates - Commitment to trust and transparency in the industry - Equal opportunity employer

Role Description CTG is seeking a dynamic and experienced Service Desk Client Services Manager to lead and oversee a high-performing call center team based in Colombia, supporting a U.S.-based healthcare client utilizing the Epic EHR platform. This remote, work from home, role is responsible for ensuring exceptional service delivery, operational excellence, and alignment with ITIL best practices while maintaining strong client relationships in a regulated healthcare environment. The ideal candidate will bring a balance of service desk leadership, healthcare application knowledge (Epic preferred), and experience managing offshore/nearshore teams supporting U.S. clients. The candidate must be able to travel regularly to U.S. client sites and the Colombia delivery center to drive operational alignment, strengthen client relationships, and support team performance. Duties: - Lead daily operations of a multi-channel service desk (voice, chat, ticketing) supporting healthcare systems, including Epic and related platforms. - Ensure adherence to SLAs, KPIs, and quality standards for a U.S.-based healthcare client. - Monitor call center performance metrics, including call volumes, Average Handle Time (AHT), Average Speed of Answer (ASA), abandonment rate, First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Drive continuous improvement in service delivery, workflows, and escalation handling. - Oversee incident, request, and escalation management processes aligned with ITIL best practices. - Manage, coach, and develop a team of service desk analysts and supervisors in a nearshore delivery model (Colombia). - Foster a high-performance, customer-centric culture across distributed teams. - Conduct regular performance reviews, quality assurance evaluations, and coaching sessions. - Support workforce planning, scheduling, and coverage optimization. - Serve as the primary liaison between the service desk team and U.S.-based client stakeholders. - Lead service reviews, reporting, and executive-level updates. - Ensure alignment of service delivery with client expectations and contractual obligations. - Identify risks, trends, and opportunities for service improvement. - Collaborate with clinical, operational, and IT stakeholders to resolve complex issues. - Maintain compliance with healthcare regulations, including HIPAA and data privacy standards. - Implement and optimize ITIL-based processes (Incident, Request, Problem, Knowledge, Change). - Drive knowledge management adoption and self-service capabilities. - Leverage reporting and analytics tools (e.g., Power BI dashboards) to identify trends and improve outcomes. - Partner with automation and AI initiatives to enhance service desk efficiency. - Travel regularly to U.S. client sites and the Colombia delivery center to support alignment and performance. Qualifications - Strong leadership and team management capabilities in a service desk or call center environment. - Expertise in IT service management frameworks (ITIL). - Proficiency in contact center technologies (Amazon Connect strongly preferred). - Experience with healthcare applications, including Epic, Cerner, or Meditech. - Strong analytical and reporting skills using tools such as Power BI. - Excellent communication and stakeholder management skills. - Ability to manage SLAs, KPIs, and performance metrics effectively. - Bilingual proficiency in English and Spanish. - Strong problem-solving, escalation management, and decision-making abilities. - Experience working in cross-cultural and distributed team environments. Requirements - 5+ years of experience in Service Desk or IT Operations leadership roles. - Proven experience managing call center or support teams in a nearshore/offshore model (Latin America preferred). - Experience supporting U.S.-based clients, preferably in the healthcare industry. - Demonstrated success in managing client relationships and service delivery performance. - Hands-on experience with ITIL processes and service management tools. - Experience supporting EHR platforms such as Epic strongly preferred. Education - Bachelor’s degree in Information Technology, Healthcare Informatics, Business Administration, or a related field, or equivalent experience. - ITIL Certification (Foundation or higher) preferred. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $80,000 to $90,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. To Apply To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Emily Drew at Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!