Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily. What You’ll Be Responsible For Collections & Payment Recovery - Make 100+ outbound calls daily to customers with overdue invoices - Follow up consistently via calls and emails until payment resolution - Navigate gatekeepers and reach decision-makers responsible for payments - Handle objections and drive conversations toward payment commitments Billing Issues & Case Resolution - Investigate billing discrepancies and customer concerns - Identify root causes of delays and work toward resolution - Coordinate internally to resolve issues impacting payments CRM Management & Documentation - Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) - Track customer interactions, payment commitments, and next steps - Ensure no account is left unattended or without follow-up Customer Communication - Communicate clearly and professionally with customers - Provide updates on payment status and issue resolution - Maintain a balance between firmness and professionalism in collections conversations Process Improvement & Reporting - Identify recurring issues impacting collections - Share insights to improve processes and recovery rates - Maintain consistency in daily activity and reporting Must-Have Experience & Skills (Non-Negotiables) - Proven experience in collections, accounts receivable, or high-volume outbound calling roles - Comfortable making 100+ outbound calls per day consistently - Strong objection-handling and negotiation skills - Experience using CRM tools (Salesforce or similar) - Excellent verbal and written English communication skills - High attention to detail and accuracy in documentation - Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit - You are persistent and follow up until resolution - You are confident handling difficult conversations - You thrive in a target-driven, high-activity environment - You take ownership of your performance and results Key Performance Indicators (KPIs) - Daily call volume (100+ calls/day) - Number of payments collected / accounts resolved - Follow-up consistency and response time - Accuracy of CRM updates and documentation - Reduction in outstanding receivables Interview Process - Initial Screening Call - Recruiter Interview - Final Interview - Offer & Onboarding #LI-AG1

Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily. What You’ll Be Responsible For Collections & Payment Recovery - Make 100+ outbound calls daily to customers with overdue invoices - Follow up consistently via calls and emails until payment resolution - Navigate gatekeepers and reach decision-makers responsible for payments - Handle objections and drive conversations toward payment commitments Billing Issues & Case Resolution - Investigate billing discrepancies and customer concerns - Identify root causes of delays and work toward resolution - Coordinate internally to resolve issues impacting payments CRM Management & Documentation - Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) - Track customer interactions, payment commitments, and next steps - Ensure no account is left unattended or without follow-up Customer Communication - Communicate clearly and professionally with customers - Provide updates on payment status and issue resolution - Maintain a balance between firmness and professionalism in collections conversations Process Improvement & Reporting - Identify recurring issues impacting collections - Share insights to improve processes and recovery rates - Maintain consistency in daily activity and reporting Must-Have Experience & Skills (Non-Negotiables) - Proven experience in collections, accounts receivable, or high-volume outbound calling roles - Comfortable making 100+ outbound calls per day consistently - Strong objection-handling and negotiation skills - Experience using CRM tools (Salesforce or similar) - Excellent verbal and written English communication skills - High attention to detail and accuracy in documentation - Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit - You are persistent and follow up until resolution - You are confident handling difficult conversations - You thrive in a target-driven, high-activity environment - You take ownership of your performance and results Key Performance Indicators (KPIs) - Daily call volume (100+ calls/day) - Number of payments collected / accounts resolved - Follow-up consistency and response time - Accuracy of CRM updates and documentation - Reduction in outstanding receivables Interview Process - Initial Screening Call - Recruiter Interview - Final Interview - Offer & Onboarding #LI-AG1

• Collect payments to reduce overall portfolio delinquency according to investor, state and federal guidelines. • Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices. • Provide outstanding customer service and demonstrate ability to de-escalate as required. • Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter. • Assess reason(s) for delinquency in order to provide shortest path to a performing loan by obtaining the required knowledge to discuss workout options. • Participate in initial and ongoing training and adapt to changes in industry regulations and processes. • Perform other duties as assigned.

• Handle telephone collections on past due accounts receivables • Implement and monitor payment plans • Responsible for call handling and chargebacks • Responsible for quality assurance monitoring • Assist with special requests for both internal and external customers. • Contact customers as needed in an effort to resolve account issues. • Document activity and maintain follow up on all accounts • Respond to customer AR calls with regards to account inquiries. • Provide documentation to customers requesting invoices, statements, etc.