CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Junior Loan Processor is responsible for providing quality customer service by verifying necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer, loan officer, junior processor, senior processor and/or underwriter. The Junior Loan Processor collaborates with the training department for transition into a Senior Loan Processor. This position primarily operates within Pacific Time zone working hours to support the West Coast region. Job Responsibilities: - Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the loan program before submitting to underwriting. - Assemble the complete loan package in proper order for underwriting. - Verify all required documentation (pre-underwrite) in the file. - Verify that an application is complete and accurate; prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. - Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan. - Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.). - Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. - Verify that vendor orders are complete, invoices are received and in the applicant’s file. - Manage pipeline by completing and submitting reports within allotted turn-around times. - Assist set-up of loans. - Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC investors. - Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members. - Available to work varying hours and overtime if needed. Qualifications and Skills: - High School diploma or equivalent. - A minimum of 2 years’ residential mortgage experience. - Experience with RESPA regulations. - Encompass experience. - Experience with mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. - Excellent analytical skills. - Excellent communication skills. - Excellent prioritization and time management skills. - Proficient in DU, LP, Microsoft Office & Windows. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: 24.04 - 31.25 - Eligible for monthly bonus incentive. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Senior Loan Processor is responsible for providing customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Senior Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. This position primarily operates within Pacific Time zone working hours to support the West Coast region. Job Responsibilities: • Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the particular loan program before submitting to underwriting. • Assemble the complete loan package in proper order for underwriting. • Verify all required documentation (pre-underwrite) in the file. • Complete the required loan checklist. • Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting. • Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. • Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan. • Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. • Verify that vendor orders are complete, invoices received, and in the applicant’s E-file. • Manage pipeline by completing and submitting reports within allotted turn-around times. • Assist set-up of loans. • Document all communication related to the loan application in the conversation log. • Train and help supervise new loan processors and other processing personnel. • Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage, LLC. investors. Qualifications and Skills: • High School Diploma or equivalent. • A minimum of 5 years’ residential mortgage processing experience. • Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. • Excellent math and analytical skills. • Excellent communication skills. • Ability to prioritize and meet deadlines. • Available to work varying hours and overtime if needed. • Encompass experience. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: 28.84 - 36.06 - Eligible for monthly bonus incentive. The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

• Send and manage client follow-up communications • Coordinate with editors to ensure deadlines are met • Track and manage contracts—nothing slips through • Keep ClickUp organized, updated, and actionable • Monitor client payments and follow up when needed • Maintain clean, structured Google Drive folders • Support the smooth execution of daily operations

Role Description This is a Part-Time role with potential to convert to Full-Time. We are seeking a reliable and detail-oriented Operations Employee to join our team in a fast-paced print and mail production facility. This part-time role plays a key part in ensuring accurate and timely processing of customer mail. This position is ideal for someone who enjoys variety in their day-to-day work, takes pride in quality, and is open to jumping in where needed to support the team. In addition to core responsibilities, this role may take on ad hoc projects and general operational support as business needs evolve. What You'll Do: - Collaborate with team members to process and prepare outgoing mail for customers - Operate large-scale production printers to print PDF documents - Utilize high-speed inserting equipment to fold and insert statements into envelopes - Receive and organize incoming supplies, including operating a forklift and 24-foot box truck as needed - Maintain production workflow efficiency while meeting quality standards - Willing to work flexible hours and schedule changes based on business needs - Contribute to a positive, team-first environment by stepping in on additional tasks or projects as needed Qualifications - 1–2 years of experience in a production, operations, warehouse, or similar environment preferred - Strong attention to detail and commitment to accuracy - Ability to multitask in a high-volume production environment - Basic computer knowledge and comfort with digital file handling - Mechanical aptitude is a plus - Team-oriented mindset with the ability to collaborate effectively - Willingness to learn, adapt, and grow within the role - Openness to learning new skills, evolving environments and process improvements Requirements - Ability to lift up to 60 lbs. - Ability to stand for extended periods of time Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values guide our decisions every day. - Flexible Working Hours: We support your lifestyle - the results are what count. - Open PTO: Work-life balance is important; we believe in giving our employees time to relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee and Leadership development programs. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability. Company Description Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.