Billtrust US Careers

Role Description The Customer Support Automation Specialist is responsible for delivering measurable improvements in self-service and case deflection rates by optimizing our AI chatbot. Success in this role is critical to achieving our customer experience goals and reducing friction for customers. This position focuses on analyzing AI-powered insights and chatbot interactions to design workflows that increase resolution rates, while partnering with the Knowledge Content Specialist to ensure Help Center content supports these outcomes. - Own chatbot performance outcomes by continuously monitoring KPIs and implementing workflow improvements that drive quantified gains in case deflection and customer satisfaction. - Review chatbot conversations in Forethought AI to design and implement new workflows, including those integrated with MCP agents, that significantly improve chatbot self-service rates. - Leverage AI, including automation gap dashboards and self-built analysis automations, to systematically prioritize workflows with the highest potential impact. - Collaborate with cross-functional subject matter experts to confirm technical details and ensure accuracy in workflows. - Review customer feedback and AI insights to identify and act on opportunities to reduce friction in the chatbot experience. - Edit technical, topic-based knowledge articles that enable self-service. - Optimize self-help content based on customer feedback and AI-driven recommendations. - Evangelize and maintain voice and style consistency across all customer-facing content. - Promote a culture of knowledge sharing and continuous learning within the organization. - Report on chatbot performance metrics, highlighting impact and opportunities for improvement. Qualifications - 2 years managing AI chatbot performance in a SaaS environment. - Proven success with Forethought AI or comparable conversational AI tools (Intercom Fin, Ada, etc.). - A track record of quantified improvements driven through AI optimization — you can name specific metrics you moved and how. - Excellent writing and communication skills. - Strong project management and problem-solving abilities. - Ability to communicate complex information clearly and effectively. - Demonstrated ability to work independently and collaboratively across teams. - Attention to detail and a high degree of accuracy. Requirements - The expected base salary range for this position is $80,000 - $85,000 USD annually. Benefits - Comprehensive health coverage. - Competitive retirement. - Generous PTO and parental leave. - Flexible work options. - Meaningful investment in your professional development.

Role Description Senior leadership role responsible for operational excellence, systems governance, data quality, financial operations, and process optimization across the Global Customer Experience (GCX) team’s core functions: Professional Services, Operations, Customer Success, and Customer Support. Serves as the connective tissue ensuring disciplined execution, cross-functional accountability, and data-driven decision-making at scale. Owns GCX financial operations including budget & vendor management, revenue performance tracking, and profitability analysis. A direct driver of Billtrust’s strategic transformation initiatives, including program management of continuous delivery optimization and enterprise-wide data governance. What You'll Do - Financial Oversight & Business Performance Infrastructure - Build and mature a GCX-wide performance management system; cascade KPIs to teams with clear owners and targets - Implement governance routines, operational dashboards, and executive reporting across all GCX functions - Lead GCX financial operations reporting: budget monitoring, vendor management, cost-benefit analyses, revenue leakage tracking, and profitability - Partner with Finance to maintain accurate reporting on headcount, vendor spend, and program economics - Identify and escalate revenue leakage risks with recommended remediation paths - Leverage analytics and AI-powered tools to surface performance insights and quantify business impact - Process Optimization & Delivery Transformation - Lead GCX’s Operational Excellence Management (OEM) function; assess end-to-end workflows and systems; design scalable improvements that increase speed, quality, and margin - Program manage GCX’s continuous delivery strategic innovation and transformation initiatives - Provide executive visibility into transformation progress, key risks, and mitigation actions via structured reporting and decision forums - Institutionalize best practices through documentation, training, and cross-functional knowledge sharing - Systems & Data Analytics - Provide strategic direction across all GCX source systems supporting PS, Operations, CS, and Support - Partner with IT, Finance, and RevOps to ensure systems are configured, maintained, and evolved in alignment with GCX’s operating model - Drive automation initiatives in partnership with Business Transformation and Engineering to reduce manual overhead and improve data fidelity - Team Leadership & Change Management - Manage performance, development, and workload of assigned team(s) - Recruit, mentor, and develop staff; build a high-performance, continuous-improvement culture - Drive adoption of new processes, metrics, and systems through structured change management - Act as strategic liaison to Finance, IT/Engineering, Sales Operations, HR and other business partners Qualifications - 10+ years in Operations, Analytics, Business Intelligence, or a related field - 5+ years leading managers or senior individual contributors in a cross-functional environment - Proven experience designing KPI frameworks and enterprise quality management systems - Proven experience driving cross-functional transformation successfully - Financial operations reporting, budget management, and cost-benefit analysis experience - Background in SaaS Customer Experience organizations - Experience governing CRM, PSA, Customer Support and Customer Success systems (Salesforce, Certinia, Gainsight, ServiceCloud or equivalent) - Executive-level communication skills — written, verbal, and data visualization - Advanced Excel proficiency; demonstrated ability to govern enterprise data and reporting infrastructure - Proficiency in BI tools (Power BI, Tableau, Looker, or equivalent) - Experience with AI-powered tools for operational analytics or portfolio performance - Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values guide our decisions - big and small - each and every day. - Flexible Working Hours: We support your lifestyle - the results are what count. - Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Role Description This is a Part-Time role with potential to convert to Full-Time. We are seeking a reliable and detail-oriented Print Operations Specialist to join our team in a fast-paced print and mail production facility. This part-time role plays a key part in ensuring accurate and timely processing of customer mail. This position is ideal for someone who enjoys variety in their day-to-day work, takes pride in quality, and is open to jumping in where needed to support the team. In addition to core responsibilities, this role may take on ad hoc projects and general operational support as business needs evolve. What You'll Do: - Collaborate with team members to process and prepare outgoing mail for customers - Operate large-scale production printers to print PDF documents - Utilize high-speed inserting equipment to fold and insert statements into envelopes - Receive and organize incoming supplies, including operating a forklift and 24-foot box truck as needed - Maintain production workflow efficiency while meeting quality standards - Willing to work flexible hours and schedule changes based on business needs - Contribute to a positive, team-first environment by stepping in on additional tasks or projects as needed Qualifications - 1–2 years of experience in a production, operations, warehouse, or similar environment preferred - Strong attention to detail and commitment to accuracy - Ability to multitask in a high-volume production environment - Basic computer knowledge and comfort with digital file handling - Mechanical aptitude is a plus - Team-oriented mindset with the ability to collaborate effectively - Willingness to learn, adapt, and grow within the role - Openness to learning new skills, evolving environments and process improvements Requirements - Ability to lift up to 60 lbs. - Ability to stand for extended periods of time Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork - you decide! - A Culture that Lives its Values: Our values guide our decisions - big and small - each and every day. - Flexible Working Hours: We support your lifestyle - the results are what count. - Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee and Leadership development programs. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Role Description This is a Part-Time role with potential to convert to Full-Time. We are seeking a reliable and detail-oriented Operations Employee to join our team in a fast-paced print and mail production facility. This part-time role plays a key part in ensuring accurate and timely processing of customer mail. This position is ideal for someone who enjoys variety in their day-to-day work, takes pride in quality, and is open to jumping in where needed to support the team. In addition to core responsibilities, this role may take on ad hoc projects and general operational support as business needs evolve. What You'll Do: - Collaborate with team members to process and prepare outgoing mail for customers - Operate large-scale production printers to print PDF documents - Utilize high-speed inserting equipment to fold and insert statements into envelopes - Receive and organize incoming supplies, including operating a forklift and 24-foot box truck as needed - Maintain production workflow efficiency while meeting quality standards - Willing to work flexible hours and schedule changes based on business needs - Contribute to a positive, team-first environment by stepping in on additional tasks or projects as needed Qualifications - 1–2 years of experience in a production, operations, warehouse, or similar environment preferred - Strong attention to detail and commitment to accuracy - Ability to multitask in a high-volume production environment - Basic computer knowledge and comfort with digital file handling - Mechanical aptitude is a plus - Team-oriented mindset with the ability to collaborate effectively - Willingness to learn, adapt, and grow within the role - Openness to learning new skills, evolving environments and process improvements Requirements - Ability to lift up to 60 lbs. - Ability to stand for extended periods of time Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values guide our decisions every day. - Flexible Working Hours: We support your lifestyle - the results are what count. - Open PTO: Work-life balance is important; we believe in giving our employees time to relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee and Leadership development programs. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability. Company Description Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

Role Description The Office Coordinator owns the day-to-day operational excellence of Billtrust’s office environment. This role is responsible for facilities coordination, event and catering logistics, vendor relationships, and the on-site experience for employees, executives, and guests. You will leverage AI tools to streamline administrative workflows and communications, with a focus on anticipating needs and maintaining a high standard of professional hospitality. This is an entry-level role with broad exposure across administrative functions, facilities, and employee experience programs. It requires professional presence and the ability to interact confidently with a range of stakeholders, from daily vendors to C-suite executives and external partners. What You'll Do - Office & Hospitality Management - Own the day-to-day presentation and operational readiness of the office, including common areas, supplies, snacks, and amenities. - Serve as a primary point of contact for all on-site visitors, including employees, executives, partners, and guests, providing professional and attentive hospitality. - Anticipate office needs and proactively address gaps in supplies, space readiness, and visitor experience. - Other duties as assigned. - Event Coordination & Employee Experience - Manage end-to-end catering logistics for on-site events, including ordering, dietary requirement tracking, setup, and cleanup. - Support planning and execution of employee engagement events such as team celebrations and social gatherings. - Use AI tools to draft event communications, coordinate logistics, and manage follow-up. - Partner with HR and leadership on employee experience initiatives aligned with Billtrust’s culture and values. - Facilities, Vendors & Logistics - Serve as the on-site liaison for facilities and vendor relationships, managing maintenance calendars, troubleshooting equipment issues, and coordinating repairs. - Manage incoming and outgoing mail and package logistics. - Maintain the office knowledge base and serve as a central resource for on-site staff and visitors, directing inquiries to the appropriate person or team when needed. Qualifications - 1+ years of experience in an administrative, office coordination, or customer-facing support role. - Proficiency in Microsoft 365 (Word, PowerPoint, Excel, Outlook, Teams). - Professional interpersonal skills with the ability to interact effectively across all levels of the organization and with external guests. - Strong written and verbal communication skills with the ability to manage competing priorities in a fast-paced environment. - High attention to detail and strong organizational skills. - Comfort using AI tools (e.g., Claude, ChatGPT, Copilot) to accelerate everyday work, or demonstrated willingness to learn. Requirements - Experience coordinating catering, events, or facilities in a professional environment. - Demonstrated resourcefulness and follow-through in a high-volume or fast-paced setting. - Experience using AI tools to draft communications, create materials, or automate routine coordination tasks. Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. - Flexible Working Hours: We support your lifestyle - the results are what count. - Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs - we foster an environment where all employees can grow. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Role Description The Knowledge Content Specialist owns Billtrust's Help Center — our centralized customer-facing knowledge base spanning all products. This role demands a master of language with the editorial rigor, communication clarity, and technical writing instincts to transform complex product functionality into content customers can immediately understand and act on. What sets this role apart is how that mastery is applied — through an AI-first approach that uses AI tooling to identify content gaps, generate drafts, and scale output. The Knowledge Content Specialist validates and shapes AI-generated content and incorporates Product team-provided material into the Help Center, ensuring every article that reaches a customer is accurate, on-brand, and structured for maximum usability. The impact of this work is direct and measurable: - Well-executed Help Center content drives higher self-serve rates. - Reduces support case volume. - Improves the overall customer experience. This role partners closely with our Support Automation Specialist to ensure the right content is in place to power case deflection through our AI-powered Virtual Assistant and collaborates with cross-functional stakeholders across the business to keep content aligned with current product functionality. Qualifications - 1+ year of knowledge base management and customer-facing technical documentation experience, preferably in a multi-product SaaS environment. - Hands-on experience using AI writing and content tools to generate and refine content at scale. - Proven success with an AI-first approach to content creation and support case deflection. - Exceptional command of language, tone, and technical writing. - Experience with knowledge management systems. - Comfort working with Help Center analytics and support case data. - Strong organizational skills with the ability to manage multiple work streams independently and collaboratively. - Rigorous attention to detail and a high degree of accuracy. Requirements - Use AI tooling to systematically identify knowledge gaps based on support case data and customer behavior. - Direct AI tooling to generate knowledge articles that fill identified content gaps at scale. - Validate AI-produced and Product team-provided content for accuracy, tone, and completeness. - Maintain effective navigation, content organization, and structure to support intuitive customer browsing. - Distill complex product functionality and technical documentation into clear, structured articles. - Collaborate with cross-functional subject matter experts to develop and deliver accurate, current customer-facing content. - Optimize self-help content based on customer feedback and Help Center analytics. - Design and implement scalable processes for maintaining a high-quality, continuously improving knowledge base. - Conduct regular content audits to ensure accuracy and relevance across all Help Center articles. - Monitor knowledge management metrics and translate insights into data-driven improvements. - Own and enforce Help Center style and voice standards across all content. - Contribute to a culture of knowledge sharing and continuous learning across the Support organization. Benefits - Work from Anywhere: Your home, a coffee shop, a company paid WeWork — you decide! - A Culture that Lives its Values: Our values guide our decisions every day. - Flexible Working Hours: We support your lifestyle; the results are what count. - Open PTO: Work-life balance is important; we believe in giving our employees time to relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity. - Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee and Leadership development programs. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability. Company Description Finance leaders turn to Billtrust to control costs, accelerate cash flow, and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

About the Role: Billtrust is seeking an experienced “hunter” to lead sales efforts in identifying, qualifying and closing new Corporate customers which sells into companies up to $500M in net revenue. You will manage complex sales cycles for our best-in-class, SaaS order-to-cash solutions. You will identify cost-saving opportunities and demonstrate to prospects how our cloud-based solutions improve and transform their business. We have enjoyed year-over-year growth for over a decade, and as a Sales Executive, you will have the opportunity to channel your ambition and inner drive to increase the footprint of our market-leading, cloud-based software and integrated payment processing solutions. What You'll Do: - Develop and implement comprehensive sales strategies and tactics to achieve revenue goals and drive business growth - Identify and prospect potential clients through various channels, including cold calling, networking events, referrals, and online platforms. - Deliver compelling product demonstrations and presentations that convey the value proposition of our solutions - Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations. - Collaborate with the pre-sales team to develop tailored solutions and proposals that address client requirements - Collaborate with Marketing, Sales Development and Sales Ops to manage leads and drive deal flow - Provide feedback to Product, Professional Services and other teams for process and product improvements - Monitor market trends, competitor activities, and customer feedback to identify new market opportunities and stay ahead of industry changes. What You'll Bring: - Proven success in selling software to VP and C-Level and exceeding quota – 5+ years of relevant experience preferred - Selling Software-as-a-Service experience; Payments, AR, AP, ERP and/or FinTech experience nice-to-have - Demonstrated ability to understand an enterprise solution and manage a complex sales cycle, with deal sizes over $150k in ARR - An understanding of a multi stakeholder sales environment that involves multiple products and departments. Also a student of sales, bringing solid experience with various sales methodologies, such as Solution Selling, Sandler, or Miller Heiman - Strong presentation skills, both in-person and on-line via webinar - Attentiveness to details and advanced listening skills - Continuous learner, technical curiosity, and an interest in the payments/AR ecosystem - Ability to communicate and collaborate cross-functionally, and work well within a distributed, team-oriented environment - Ability to leverage Salesforce.com or similar CRM tools - Comfortable with up to 25-35% travel ~ 2-4 Customer Sites a month The expected base salary range for this position is $100,000 - $120,000 annually. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. - Flexible Working Hours: We support your lifestyle- the results are what count. - Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote

Job Summary: The Senior Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The Senior CSM will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. This role will have regular contact with multiple key customers and work internally with cross functional departments in representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all customer communication, both oral and written, with key stakeholders at strategic customers will be accurate and informative. Additionally, as the main point of contact for a customer, the Seniorr CSM will understand the customer's business and needs and will focus efforts on tasks that result in higher customer satisfaction and retention. Job Responsibilities: - Work directly with a portfolio of customers to define success and drive adoption and value - Help our customers identify, frame and realize value out of using Billtrust - Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them - Assist customers in driving user adoption and change management within their organization - Build and maintain strong relationships with all key customer stakeholders - Monitor and report on the overall well-being of customers, tracking key health and usage indicators - Serve as a point of escalation for key customer issues and ensure swift resolution - Drive customer advocacy through case studies and references - Ensure high customer satisfaction and retention - Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells - Work with the services teams to facilitate the onboarding of new customers Qualifications: - Proven track record of partnering with C-level stakeholders to understand business objectives, deliver data-driven insights, and provide strategic guidance that drives customer outcomes and long-term value - 5+ years of experience in customer-facing strategy, value-based selling, or management consulting, with a strong focus on aligning solutions to customer goals and demonstrating measurable business impact - Understanding of key Financial Services and technology trends - Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders) - Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider - Proactive and collaborative attitude - We work in a fast pace and dynamic environment, so you need to make things happen - Able to influence and drive others when working in a virtual team environment - Experience working in roles with a strong technology component is preferred The expected base salary range for this position is $90,000 - $110,000 USD annually. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. - Flexible Working Hours: We support your lifestyle- the results are what count. - Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote

What You'll Do: As a Sales Development Representative, you will support Billtrust by engaging new enterprise accounts through prospecting and program strategies. You’ll cultivate new opportunities with the right people at the right companies to support the Billtrust sales team in achieving our booking targets. You will be supported by a structured onboarding process, peer and manager coaching, and ongoing guidance from sales executives and field leadership. You’ll collaborate with regional sales executives, program managers, and field leadership on strategies to effectively engage target accounts and convert them into interested buyers. This position not only offers the opportunity to learn about the ins and outs of an enterprise-level buyer’s journey and the Billtrust product family, but also provides a foundation for a successful career in the technology space. - Learn and convey Billtrust value proposition through appropriate messaging and customer stories - Execute program strategies by following up with prospects promptly to schedule meetings for the Billtrust sales executives - Learn the Billtrust buyer’s journey, activities and entry/exit criteria to develop a holistic view of the overall pipeline - Hone your communication skills by working with internal coaches on cold calling, personalized emailing and objection handling - Engage prospects during your calls by demonstrating active listening skills and asking meaningful questions to gather preliminary information - Collaborate with Billtrust sales executives on prospecting plans to engage accounts - Hit pre-defined program conversion rates through cadence adherence and a tight feedback loop - Participate in weekly role-playing exercises to improve conversations with different personas and verticals - Achieve certification in pre-defined product training What You'll Bring to the Team: - Bachelor’s Degree in Business, Communications, or another related field - At least one year of related work experience - Ability to work within defined frameworks and follow up on tasks in a pre-defined time frame - Ability to work cross-functionally, learn new approaches and provide actionable feedback to improve results - Exceptional written and verbal communication skills - Highly motivated with a strong desire to learn, develop, and grow - Internship experience with a software as a service (SaaS) company preferred The base salary for this position is $56,000.00 + commission = OTE of $80,000.00. Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get: - Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide! - A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day. - Flexible Working Hours: We support your lifestyle- the results are what count. - Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge. - Sabbatical: A paid leave to reward longevity and commitment to Billtrust. - Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace. - Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow. - Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved. - Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance. - Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done. Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote