• DexCare is looking for a Senior Implementation Engineer to perform technical implementation activities following a customer sale. The primary responsibility of this role is to configure the core services of the DexCare solution. • Identifies client’s core service requirements on assigned implementation projects. • Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements. • Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements. • Provides technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes. • Provide demonstrations of the solution as needed during the implementation cycle. • Coordinates closely with the internal engineering and other technical teams as necessary. • Provides coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills. • Identifies and implements process improvement within the technical and implementation teams.

Role Description As a Senior Consultant, you will be a lead member of the team delivering reporting automation components of client engagements that identify, design, and implement technology and creative business solutions, financial reporting automation, and process improvement projects. Leading implementation and optimization of Workiva Wdata solutions, managing end-to-end project delivery, and ensuring data integrity for reporting outcomes. Responsibilities - Lead implementation and optimization of Workiva Wdata solutions, project delivery, and ensure data automation for reporting outcomes. - Lead with identification and formulation of business requirements, functional design, and process design, prototyping, testing, training, and defining support procedures. - Assess existing Wdata environments, identify gaps or technical debt, and redesign pipelines, tables, and chains for performance, scalability, and maintainability. - Design Scalable Data Architectures in Wdata. - Translate accounting and reporting requirements into Wdata designs. - Participate through full life cycle implementations. - Lead client workshops for solution design and client education. - Provide mentorship to junior-level staff. Qualifications - A minimum of 3+ years of relevant consulting or relevant functional finance industry experience. - Workiva Certified Wdata certified. - A minimum of 1 full life cycle Workiva or similar EPM cloud technology implementation. - Hands-on functional experience and/or demonstrated proficiency in improvement projects—driving efficient, compliant reporting solutions through technology-enabled implementations, best practice advisory, and strong client collaboration. - Strong Excel literacy. - Passion for assessing current processes and systems, identifying opportunities for improvement, and implementing tools and automation to streamline routine tasks. - Results-oriented, motivated, self-starter with an eagerness to learn new skillsets. - Strong desire to excel and gain exposure to multiple industries while further developing your career. - Strong communication skills with the ability to identify improvement opportunities in a client's operating model to execute more effectively. Preferred / Desired - Workiva Delivery Certification highly preferred with 1+ years’ experience in management consulting. - Experience with Workiva implementations and optimizations within the solution. - Significant hands-on experience implementing Wdata (data tables, data prep, chains, connectors, views, transformations). - Proven experience connecting Wdata into one or more Workiva use cases (e.g., SEC & Management reporting, ESG, Fund reporting). - Data Integration & Architecture Skills - Strong understanding of data modeling, ETL concepts, and relational structures. - Experience integrating ERPs/GLs, subledgers, CRMs, and data warehouses into a central data layer. - Comfort working with SQL, data mappings, and transformation logic. - Ability to think through complex problems and effectively communicate issues and potential solutions to the client and colleagues. - Subject matter expertise in Private Equity, Real Estate, and Financial Services. - Understanding of the other tools, processes, and applications used by Private Equity, Real Estate, and Financial Services firms and their clients. Benefits - Learning and development: Vast opportunities to self-development, unlimited access to LinkedIn Learning. - Flexible working: Work-life balance with flexible schedule. - Community events: We offer a range of social events and meetups. - 25 days’ holiday in addition to public holidays. - Supplemented medical, dental and vision coverage. - 401(k) with employer match. - Wellness initiatives to promote healthy working, including an allowance for remote working technology. - Access to discounted travel, tickets, events, and more through our benefit partner. - A reasonable estimate of the salary range is $100,000 – $140,000 USD for US based hires and $120,000 – $160,000 CAD for Toronto based hires, subject to change based on salary benchmarking. In addition to this salary, candidates will be eligible for a variable bonus.

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Implementation Manager 6-Month FTC Location: London, England, United Kingdom About the role: As an Implementation Manager, you will be instrumental in managing and executing medium-sized client implementation projects, ensuring they align with stakeholders' goals and are delivered on time and within scope. You will work closely with senior team members while fostering collaborative relationships with internal and external parties. What you will be doing: - Manage the execution of medium-sized projects, focusing on aligning with stakeholder objectives and delivering results efficiently. - Coordinate day-to-day project tasks, ensuring all deliverables are met within the allocated timeline and budget. - Identify resource needs and coordinate with senior management to optimize project staffing. - Assist in capacity planning to ensure adequate resources support project demands. - Collaborate with senior team members to identify and implement improvements to the implementation framework. - Support the collection of best practices and contribute to the creation of post-implementation case studies. - Conduct risk assessments for projects and collaborate with senior managers for escalation and support as needed. - Assist in mitigating risks and resolving project roadblocks to ensure smooth project progression. - Develop and maintain relationships with key internal and client stakeholders. - Facilitate meetings, including project kick-offs and regular status updates, to ensure clear communication and alignment. - Support the development of junior team members by providing guidance and mentorship. - Participate in recruitment and training activities to help integrate new team members effectively. - Ensure project actions comply with the implementation framework and contribute to adherence to daily timesheet requirements. - Support the management and accuracy of OMG data, ensuring proper job setup and tracking. - Seek feedback and participate in post-project reviews to identify areas for improvement and celebrate achievements. - You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues What you need to be great in this role: - Proven experience managing medium-sized projects, preferably with multiple stakeholders at local levels. - Proven experience in an Advertising/ Media Agency - Strong organizational and project management skills, with an ability to prioritize tasks and manage time effectively. - Good communication and interpersonal skills necessary for building and maintaining effective relationships. - Experience in identifying risks and contributing to process improvements within project environments. - You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role Req ID: 14350 #LI-LK1 #LI-midsenior #LI-Remote Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

• Onboard new customers and faculty users , guiding them through initial setup, platform configuration, and early adoption. • Monitor and respond to incoming support tickets using the companys ticketing system. • Troubleshoot and resolve Level 1 support issues, including platform navigation questions, user setup, and basic LMS integration questions. • Escalate complex technical issues to the appropriate internal teams (Technical Support, Product, IT or Curriculum) when necessary. • Create and maintain customer education materials , including help center articles, onboarding guides, tutorials, and internal documentation. • Assist in developing onboarding resources such as training materials, walkthroughs, and user documentation. • Identify patterns or recurring issues in support tickets and collaborate with internal teams to improve documentation, processes, and the customer experience. • Provide clear, empathetic, and professional communication to instructors and institutional partners. • Build and maintain a foundational understanding of LMS integrations (Canvas, Blackboard, Moodle, etc.) and common implementation workflows.