Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Implementation Manager 6-Month FTC Location: London, England, United Kingdom About the role: As an Implementation Manager, you will be instrumental in managing and executing medium-sized client implementation projects, ensuring they align with stakeholders' goals and are delivered on time and within scope. You will work closely with senior team members while fostering collaborative relationships with internal and external parties. What you will be doing: - Manage the execution of medium-sized projects, focusing on aligning with stakeholder objectives and delivering results efficiently. - Coordinate day-to-day project tasks, ensuring all deliverables are met within the allocated timeline and budget. - Identify resource needs and coordinate with senior management to optimize project staffing. - Assist in capacity planning to ensure adequate resources support project demands. - Collaborate with senior team members to identify and implement improvements to the implementation framework. - Support the collection of best practices and contribute to the creation of post-implementation case studies. - Conduct risk assessments for projects and collaborate with senior managers for escalation and support as needed. - Assist in mitigating risks and resolving project roadblocks to ensure smooth project progression. - Develop and maintain relationships with key internal and client stakeholders. - Facilitate meetings, including project kick-offs and regular status updates, to ensure clear communication and alignment. - Support the development of junior team members by providing guidance and mentorship. - Participate in recruitment and training activities to help integrate new team members effectively. - Ensure project actions comply with the implementation framework and contribute to adherence to daily timesheet requirements. - Support the management and accuracy of OMG data, ensuring proper job setup and tracking. - Seek feedback and participate in post-project reviews to identify areas for improvement and celebrate achievements. - You will be open and willing to attend sustainability training relevant to your role and soak up recommended research and reading about sustainability issues What you need to be great in this role: - Proven experience managing medium-sized projects, preferably with multiple stakeholders at local levels. - Proven experience in an Advertising/ Media Agency - Strong organizational and project management skills, with an ability to prioritize tasks and manage time effectively. - Good communication and interpersonal skills necessary for building and maintaining effective relationships. - Experience in identifying risks and contributing to process improvements within project environments. - You can be the change - you prioritise environmental responsibility, social equity, and economic viability and how that translates into your day-to-day role Req ID: 14350 #LI-LK1 #LI-midsenior #LI-Remote Our values shape everything we do: Be Ambitious to succeed  Be Imaginative to push the boundaries of what’s possible  Be Inspirational to do groundbreaking work  Be always learning and listening to understand  Be Results-focused  to exceed expectations  Be actively pro-inclusive and anti-racist across our community, clients and creations  OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

• Onboard new customers and faculty users , guiding them through initial setup, platform configuration, and early adoption. • Monitor and respond to incoming support tickets using the companys ticketing system. • Troubleshoot and resolve Level 1 support issues, including platform navigation questions, user setup, and basic LMS integration questions. • Escalate complex technical issues to the appropriate internal teams (Technical Support, Product, IT or Curriculum) when necessary. • Create and maintain customer education materials , including help center articles, onboarding guides, tutorials, and internal documentation. • Assist in developing onboarding resources such as training materials, walkthroughs, and user documentation. • Identify patterns or recurring issues in support tickets and collaborate with internal teams to improve documentation, processes, and the customer experience. • Provide clear, empathetic, and professional communication to instructors and institutional partners. • Build and maintain a foundational understanding of LMS integrations (Canvas, Blackboard, Moodle, etc.) and common implementation workflows.

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience. JOB SUMMARY: Manage Readiness activities involved with New Store Openings, Franchise Changeovers, Store Remodels, Acquisition. Transitions/Openings, and Special Projects. KEY DUTIES AND RESPONSIBILITES: - Execute New Store Openings, Changeovers, Store Remodels, RIS Transitions/Openings, Special Projects, and Calibrations. - Manages the day-to-day Merchandising/Ordering, Equipment Functionality, and Infrastructure processes for coverage area(s) (National Market) through remote and site visits; to execute Implementation Readiness. Includes monitoring of schedules, KPI review/analysis, monitoring and spot verification, compliance with Operations, Building/Health Inspectors, 7Clean compliance and related governance. - Represents Implementation department in site visits with Operations, Franchisees and other key stakeholders. - Communicate, coordinate, and verify efforts with key stakeholders associated with noted activities to include Market Leaders, Area Leaders, SSC, and Program Implementation Leaders. - Ensures program scope and business objectives are clearly documented. - Collaborate with cross-functional teams to develop detailed product flow, displays and Sales Plan execution. Coach stakeholders to ensure the project team works together efficiently and effectively. - Reviews infrastructure process for New Store Openings, Changeovers and Special Projects. Analyze current assortment with national schematics and regional items/programs to tailor assortment to the local store (Retailer Initiative). - Potentially oversee and manage support staff activities, such as New Store and Changeover infrastructure, resetting, scheduling and communication. - Execute and manage complex Operations schedules concurrently, in coordination with Construction, Operations, Planning and Vendors. - Assist with initial store payroll, audit, lottery setup and cash reporting, and cost of goods accounting during change and control activities. - Completes By Item Checklist for building maintenance and Design Package fulfillment. EDUCATION AND EXPERIENCE: EDUCATION: High School/GED YEARS OF RELEVANT WORK EXPERIENCE: 3+ years YEARS OF MANAGEMENT EXPERIENCE: NA CERTIFICATIONS / LICENSES: Training any license or certification as required by location. SPECIFIC KNOWLEDGE AND SKILLS: - Experience: 3-5+ yrs., retail, grocery, or food management service sales. Possess strong facilitation and organizational skills. Able to analyze, use and explain specific, logical, and detailed, complicated processes. Requires excellent written and verbal skills. - Proficiency in Excel, PowerPoint, and Microsoft Teams. - Weekend, evening, and holiday work will be required. Thorough knowledge of Store Operations including financial management, merchandising, store reports, human resources, etc. - Ability to solve problems by assessing the situation, leveraging data where applicable, identifying root cause and developing potential solutions. - High level of agility and adaptability; ability to quickly learn details of new business functions and operate in various project methodologies. - Must possess the ability to properly plan and fiscally execute all activities. - Strong organizational skills, Microsoft Suite and Travel skills are a must. This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link. For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

• Own technical onboarding and implementation for our largest Enterprise accounts, both as part of paid Professional Services packages and ad-hoc — managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish. • Serve as the primary technical expert on the CX team — answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering. • Partner with our Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals. • Build and ship lightweight internal CX tooling — using Retool, custom integrations, automations, and AI — that helps our team deliver faster and more consistently for customers. • Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel. • Help define the playbook for this function — building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up.