DexCare

Role Description We're looking for a Senior Site Reliability Engineer who genuinely enjoys the craft. Someone who takes pride in a clean Terraform module, cares about observability because they've felt the pain of flying blind, and believes good documentation is an act of kindness for your teammates. You'll be hands-on with our AWS infrastructure, especially EKS, IAM, and RBAC, building things that are secure by default, not as an afterthought. You'll own our CI/CD pipelines in GitHub Actions, set up guardrails that let engineers ship quickly and confidently, and keep Datadog tuned so we know what's happening in our systems before our customers do. On any given week you might be writing Terragrunt modules, building a Python script to eliminate a tedious manual process, writing a runbook that'll save someone's 2am, or digging through a postmortem with the team with a focus on learning, not blame. We work in an Agile environment with an on-call rotation. We approach our processes with thoughtfulness and the intent to constantly iterate and make it better. You don't need to have all the answers; you just need curiosity, clear communication, and a willingness to own your slice of the system while keeping it accessible and scalable, enabling us to build together. What You’ll Do - Design, scale, and operate resilient, cloud-native infrastructure in AWS with a strong emphasis on EKS, IAM, RBAC, and modern security-first practices. - Build and optimize CI/CD pipelines with GitHub Actions and GitHub Advanced Security, enabling velocity without compromising safety. - Own observability across the stack using Datadog (metrics, logging, alerting, and tracing). - Write and maintain Terragrunt, Terraform modules, and infrastructure-as-code (IaC) automation. - Develop internal tools and scripts in Python to automate operational workflows and reduce manual overhead. - Document everything from runbooks to standards so teams stay aligned and systems stay stable. - Actively contribute to Agile workflows using Jira, with clear tracking of work, priorities, and progress. - Participate in on-call rotations, postmortems, and continuous improvement efforts — always with a blameless, team-first mindset. Qualifications - 4+ years in a Senior SRE or DevOps role supporting production cloud infrastructure at scale, preferably in SaaS, PaaS, high-growth, or fast-paced environment. - Deep experience with AWS (IAM, EKS, VPC, EC2, Secrets Manager, Serverless) and RBAC. - Knowledge of compliance standards like HIPAA, HITRUST, or SOC 2. - Hands-on proficiency with Terraform, Terragrunt, Helm, and container orchestration. - Proven experience building and maintaining GitHub Actions for CI/CD, including GitHub Advanced Security features like secret scanning and code policy enforcement. - Strong Datadog experience building dashboards, tuning alerts, setting up monitors, and interpreting telemetry. - Solid Python scripting experience for automation and internal tools. - You value clear, accurate documentation as a core part of engineering, not an afterthought. - Comfortable working in Agile/Scrum environments with well-tracked Jira workflows. - Practical experience with resource analysis and infrastructure optimization. Preferred Experience - AWS DevOps Engineer Professional Certification. - Familiarity with Lambda, Fargate, and serverless infrastructure. - Experience with multitenant platforms or customer-isolated deployments. - Experience with Azure or moving from Azure to AWS. Benefits - Eligible for Annual Bonus. - Healthcare benefits, short/long-term disability coverage, life insurance, and 401k. - Paid Parental Leave. - Nine paid holidays & Unlimited PTO. - Remote working arrangements.

• DexCare is looking for a Senior Implementation Engineer to perform technical implementation activities following a customer sale. The primary responsibility of this role is to configure the core services of the DexCare solution. • Identifies client’s core service requirements on assigned implementation projects. • Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements. • Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements. • Provides technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes. • Provide demonstrations of the solution as needed during the implementation cycle. • Coordinates closely with the internal engineering and other technical teams as necessary. • Provides coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills. • Identifies and implements process improvement within the technical and implementation teams.

• Develop and execute content strategies • Collaborate with marketing team to align content with brand objectives • Analyze content performance and adapt strategies accordingly • Manage content calendar and ensure timely delivery of materials

• Develop and execute the product roadmap in alignment with the company's strategic goals and the unique requirements of healthcare lifecycles • Collaborate with teams across departments, including Engineering, Design, Marketing, and Healthcare Operations, to deliver innovative, high-impact products • Drive the end-to-end product development process, from ideation to launch, ensuring that products meet the needs of patients, providers, and healthcare facilities • Establish, maintain, and lead cross-functional communication and collaboration processes within the organization • Act as a liaison between healthcare stakeholders and internal teams to facilitate communication, gather feedback, and drive product improvements • Maintain a strong understanding of consumer needs, and market trends to inform product strategies and decision-making

• Perform technical implementation activities following a customer sale • Configure the core services of the DexCare solution • Collaborate with clients, project management, sales, product, engineering, and technical support resources to ensure implemented projects accurately address customer needs and are appropriately supported by key stakeholders.