Role Description The SAP Basis Consultant is responsible for designing, building, and managing client SAP environments to ensure secure, stable, and high-performing systems. This role leads SAP system administration activities—including installations, upgrades, tuning, and security—while mentoring junior consultants and collaborating with stakeholders to support the design and implementation of SAP solutions. The Senior Consultant also drives continuous improvement and ensures adherence to C5MI’s quality and security standards. Essential Functions & Responsibilities - Collaborates with clients and stakeholders to gather requirements and translate them into technical specifications. - Contributes to SAP solution design, including building Proofs of Concept (PoCs) for new projects or enhancements. - Provides expert support for SAP installations, migrations, integrations, and system builds. - Works with OS and database administrators to optimize system performance and ensure efficient operations. - Manages system performance, upgrades, patches, corrections, transport management (CTS/TMS), client strategies, and batch scheduling. - Administers SAP systems, including user management, security controls, authentication mechanisms, and compliance with security standards. - Creates and maintains technical documentation for SAP systems, configurations, and processes. - Troubleshoots and resolves complex SAP Basis issues in collaboration with technical teams and SAP support. - Provides mentorship, knowledge sharing, and technical training to junior consultants and client teams. - Tests and validates SAP Basis services to ensure alignment with business processes and requirements. - Stays current on SAP Basis advancements, tools, and best practices. - Adheres to all certified processes and information security standards. Qualifications - Bachelor’s degree in a technical field or 5+ years of SAP Basis systems administration experience. - Current CompTIA Security+ certification (or ability to obtain upon selection). - Advanced understanding of SAP Basis tools and processes (system builds, upgrades, client copies, backup/recovery, HA, etc.). - Experience across SAP products such as ECC, S/4HANA, Fiori, and related components. - 5 years of experience with SAP system installation, upgrades, performance tuning, and landscape management. - U.S. Citizenship required. - Ability to obtain and maintain a U.S. Government Security Clearance. - Strong analytical, troubleshooting, and documentation skills. - Excellent communication skills with the ability to collaborate across technical and functional teams. - Ability to work independently in a fast-paced environment while managing multiple priorities. - Strong organizational skills and attention to detail. - Ability to travel up to 20% based on client needs. Nice to Have (Not Required) - SAP Certified Technology Associate credentials (SAP HANA, SAP NetWeaver, SAP HANA 2.0, SAP S/4HANA System Administration). - Experience supporting Department of Defense or other federal agency environments. - Familiarity with SAP Activate or other SAP implementation methodologies. - Experience with high-availability (HA) and disaster recovery (DR) architectures. - Knowledge of cloud-based SAP deployments (Azure, AWS, GCP). Compensation In accordance with pay transparency law, the expected salary range for this position is $116,414.55– $145,518.19 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting. Application Deadline We anticipate this job posting will be posted until 05/15/2026. Benefits - Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage. - 401(k) plan. - Bonus opportunities. - Paid holidays and paid time off. How to Apply To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply. If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email. Equal Opportunity Employer C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Expertise and Functions ·        File correspondence and update the Contract summary sheet after an award announcement is made ·        Manage Proposal Summary Sheet with information on quotes and proposals sent out ·        Track completed NDA/TAs and file and add them to the Agreements List ·        Fill out the Consultant Summary Sheet after an award announcement is made ·        Fill out the Subcontract Summary Sheet after an award announcement is made ·        Upload documents into DocuSign and monitor for completion ·        Update, add and track tasks on the contracting calendar ·        Update contracting slides as needed ·        Assist with department administrative duties as necessary to learn about the work being performed, and to contribute to completion of department workload ·        Other duties as assigned

Role Description The Warranty & Refund Administrator is responsible for validating and processing refund requests and warranty claims, while supporting Authorized Service Provider (ASP) onboarding and CRM operations. This role serves as a key control point between Tier 1 Support, ASPs, and Finance — ensuring all submissions are accurate, complete, and compliant with Midea policies before processing. Key Responsibilities - Refund Validation & Processing - Review and validate refund requests submitted by Tier 1 - Ensure accuracy of customer details, proof of purchase, eligibility, and refund amounts - Return incomplete or incorrect submissions with clear guidance - Process approved refunds and maintain proper documentation - Warranty Claims Administration - Review and process warranty claims submitted by ASPs - Validate labor, parts, and supporting documents against warranty policies - Approve or reject claims and coordinate with ASPs for corrections - Maintain accurate records in Call Experts CRM - ASP Registration & Support - Register and onboard new Authorized Service Providers in Call Experts CRM - Set up accounts, permissions, and service coverage - Maintain accurate ASP profiles and documentation - Provide basic guidance on claim submission and system usage - Payroll & Financial Validation - Prepare and submit weekly warranty and refund claim payroll - Ensure all charges (labor, parts, travel) are accurate and compliant - CRM & Operational Support - Provide support for Call Experts CRM (claims, tickets, access issues) - Assist Tier 1 and ASPs with workflows and system navigation - Escalate system-related issues to appropriate teams - Quality Control & Compliance - Ensure all transactions meet internal policies and audit requirements - Identify recurring issues and recommend process improvements Qualifications - 3+ years of experience in warranty, claims processing, or service operations - Strong attention to detail and accuracy - Experience with CRM systems (Call Experts is an asset) - Strong communication and problem-solving skills - Proficiency in Microsoft Excel Requirements - Experience supporting service provider networks (ASP) - Background in appliance or consumer goods industry - Experience in refund or payroll processing

• Improve our Salesforce.com platform and ensure data excellence across the organization. • Assist project managers in various work streams on Salesforce.com • Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. • Work with program managers and stakeholders to uncover process gaps and develop elegant solutions • Understand and fix existing system problems on a daily basis • Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. • Collaborate with cross-functional teams, including developers, business analysts, and stakeholders. • Mentor junior administrators and provide guidance on best practices.