We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Program Summary: Join our Aetna care management team as we lead the way in providing exceptional care to dual eligible populations! You will have a life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in both Medicare and Medicaid. As a member of the care team, you will collaborate with members, the internal care team, healthcare providers, and community organizations to meet the complex healthcare and social needs of our members Be part of this exciting opportunity as we expand our DSNP services to transform lives in new markets across the country. Position Summary/Mission: As a vital member of our Special Needs Plan (SNP) care team, the Care Coordinator (CC) is responsible for coordinating care for our members through close collaboration with the Care Manager, Social Worker, and other interdisciplinary team members. This role involves evaluating member needs through the annual Health Risk Survey, addressing social determinants of health (SDoH), coordinating care across the continuum, and closing gaps in preventive and health maintenance care. Key Responsibilities: - Member Evaluation: Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care. - Risk Escalation: Inform the assigned care manager of newly identified health/safety risks or service needs - Care Coordination: Complete care coordination activities delegated by the care manager within an established timeframe. - Quality Issue Escalation: inform the assigned care manager and/or associate manager of any identified quality of care issues. - Advocacy: Passionately support the member’s care coordination needs and drive solutions to address those needs. - Member Engagement: Use problem-solving skills to find alternative contact information for members who are unreachable by care management. Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health. - Monitoring and Documentation: Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies. Essential Competencies and Functions: - Meet performance and productivity metrics, including call volume, successful member engagement, and compliance with state/federal regulatory requirements. - Conduct oneself with integrity, professionalism, and self-direction. - Demonstrate a willingness to learn about care management within Medicare and Medicaid managed care. - Familiarity with community resources and services. - Navigate various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Maintain strong collaborative and professional relationships with members and colleagues. - Communicate effectively, both verbally and in writing. - Exhibit excellent customer service and engagement skills. Required Qualifications - 2+ years in behavioral health, social services, or a related field relevant to the program focus - Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role. - Access to a private, dedicated workspace to fulfill job requirements effectively. Preferred Qualifications - Case Management and Discharge Planning Experience - Managed Care Experience - Associate’s or Bachelor’s Degree or non-licensed master’s level clinician in behavioral health or human services (psychology, social work, marriage and family therapy, counseling) or equivalent experience (PREFERRED) Education - High School Diploma with equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction. • Database Management: Maintain accurate customer records, including delivery addresses and contact details. • Order Management: Process and monitor orders from entry to invoicing, including returns and claims. • Quotations: Collaborate with sales to prepare accurate and competitive quotes. • Issue Resolution: Proactively identify and address potential delays using tools like Power BI. • CRM Management: Handle CRM tasks and cases efficiently and within service level agreements. • E-commerce Growth: Support initiatives to expand our digital customer engagement. • Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

• Respond to inquiries, resolve issues, and ensure customer satisfaction. • Maintain accurate customer records, including delivery addresses and contact details. • Process and monitor orders from entry to invoicing, including returns and claims. • Collaborate with sales to prepare accurate and competitive quotes. • Proactively identify and address potential delays using tools like Power BI. • Handle CRM tasks and cases efficiently and within service level agreements. • Support initiatives to expand our digital customer engagement. • Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Die UAI Firmengruppe bietet marktführenden, lokalen und grenzüberschreitenden Forderungseinzug (debt collection) für Gemeinden (lokale Regierungen) und private Unternehmen im Bereich verkehrsbezogener Nachgebühren und administrativer Gebühren in ganz Europa. In den vergangenen Jahren haben wir uns zu einem der führenden Spezialisten für die internationale Ermittlung von betroffenen Fahrzeugbesitzern und der Einforderung der nicht bezahlten Gebühren entwickelt. Zur Verstärkung unseres Teams suchen wir ab sofort einen Kundendienstmitarbeiter Bulgarisch (m/w/d) in Vollzeit. Aufgaben - Bearbeitung von Kunden-E-Mails - Telefonische und schriftliche Kommunikation mit den Kunden - Fachkompetente Beratung - Kundenorientierte Problemlösung - Sicherstellung der Qualitätsanforderungen des Auftraggebers und der Kundenzufriedenheit - Erfassung der Geschäftsvorfälle in der Unternehmenssoftware Qualifikation - Abgeschlossene Berufsausbildung - Berufserfahrung im Kundendienst/Inkasso von Vorteil, kein Muss (auch Quereinsteiger sind bei uns herzlich willkommen) - Gute deutsche sowie bulgarische Sprachkenntnisse - Sicherer Umgang mit den gängigen Microsoft Office Programmen Benefits - Starkes, kollegiales Umfeld in einer motivierten und modernen Arbeitsatmosphäre - Sehr gute, strukrutierte Einarbeitung - Professionelle Arbeitsmittel - Home-Office Möglichkeit - Mitarbeiter-Massagen - Bezuschusste betriebliche Altervorsorge - Bonuskarte mit 50€ Einkaufswert pro Monat - 27 Tage Urlaub, jährlich steigend bis 32 Tage - Kostenlose Getränke & Obst - Kostenloser Parkplatz Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf eine aussagekräftige Bewerbung von Ihnen.