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Made for Makers
Customer Service Specialist
Location
Florida + 3 moreAll locations: Florida | Illinois | Ohio | Michigan
Posted
63 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Specialist
Seco Tools
• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction. • Database Management: Maintain accurate customer records, including delivery addresses and contact details. • Order Management: Process and monitor orders from entry to invoicing, including returns and claims. • Quotations: Collaborate with sales to prepare accurate and competitive quotes. • Issue Resolution: Proactively identify and address potential delays using tools like Power BI. • CRM Management: Handle CRM tasks and cases efficiently and within service level agreements. • E-commerce Growth: Support initiatives to expand our digital customer engagement. • Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.
Job Requirements
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities
- A collaborative mindset and commitment to continuous improvement.
Benefits
- Global Reach, Local Flexibility: Work remotely while being part of a global organization.
- Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment.
- Career Growth: Opportunities to learn, grow, and make a meaningful impact.
- Innovation-Driven: Be part of a company that values new ideas and continuous improvement.
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