• Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within Key Accounts. • Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. • Facilitate strategic meetings with director-level or higher customer stakeholders. • Maintain accurate and complete Salesforce documentation and comply with all operational processes. • Collaborate across departments and contribute to coaching, development, and team culture.

Title: Senior Account Manager, Chicago Location: Chicago Job Description: StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. Reporting to the Director of Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance. This role will support the largest independent agencies & brand direct clients in Chicago. StackAdapt is a remote first company however this role will require occasional in-market visits to clients. What you'll be doing: - Act as the main point of contact for your portfolio of clients across a wide range of verticals - Design unique campaign strategies within the StackAdapt platform - Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs - Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency - Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis - Provide Strategic Thought Leadership, acting as a strategic advisor to your clients - In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education - Travel up to 20% of time What you'll bring to the table: - 6+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network) - Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user - Proven success in managing client relationships and delivering service excellence - Focus on retaining accounts and growing revenue - The ability to grasp and communicate technical concepts and platform-based knowledge - Familiarity with the latest digital advertising trends and ideas StackAdapter's Enjoy: - Highly competitive salary - Retirement/ 401K/ Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: G2 Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. #LI-REMOTE

• Build, manage, and optimize affiliate accounts while maintaining strong, long-term partner relationships • Identify and onboard new commercial partners • Drive revenue growth by identifying and closing high-value opportunities • Collaborate with internal teams (product, content, marketing) to align campaigns and offers • Monitor market trends and competitor activity to identify strategic opportunities • Manage inbound sales leads and optimize the conversion funnel • Provide regular reporting on sales performance, partnerships, and market insights • Support commercial strategy through new initiatives, products, and growth channels • Represent the company at international conferences and networking events • Take ownership of ad hoc commercial and operational projects

• Drive and orchestrate large complex sales cycles and work with internal partners and teams to best serve the customer • Your consultative selling experience will identify business challenges and create solutions for prospects and our customers • Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions • Create clear goals and complete accurate forecasting through developing a detailed territory plan • Leverage prospect stories to create a compelling value proposition with insights into value for that specific account • Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services • Travel as necessary within your territory, and to company-wide meetings