Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are looking for an Program Manager - Professional Services with previous experience in implementing or operating the ServiceNow platform or similar enterprise platforms. As a ServiceNow Program Manager - Professional Services, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Program Manager - are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making. In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes. You will be responsible for leading the delivery team throughout large, complex customer engagements; these responsibilities include: - ​​​​Lead the delivery team throughout the engagement and drive the overall vision and direction. - Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered. - Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement, including long-term customer success. - Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions. - Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives. - Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues. - Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Work with the Sales Account Team as the Project/Program implementation expert during sales cycles. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. - Experience with implementing or operating the ServiceNow platform and ServiceNow certifications is required - 8+ years of progressive experience as part of a professional services organization or equivalent experience - Ability to travel up to 50% - Excellent communication skills, both written and verbal, in English & German languages - Project Management certification in PMI or similar - Agile Scrum experience and Scrum Master certification are desirable - Comfortable leading projects independently - Good understanding of technology - Proven success in driving complex issues through analysis and resolution - A growth mindset and willingness to learn new things independently and at pace! - Right to work in the country you have applied to Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote

This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.

This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.

This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.