This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.

This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.

This role is based in Europe, but requires availability during New York business hours (ET) to support North American customers. About Albatross Albatross is building the second pillar of AI: a perception layer that understands how users experience content in real time. Trained on live user interactions, our platform continuously learns from in-session behaviour to help companies adapt discovery, search, and recommendations as user intent evolves. We are a well-funded company operating at meaningful scale, processing billions of events and serving hundreds of millions of predictions across demanding production environments. About the Role We're looking for a delivery-driven leader to own customer implementations from signature through go-live. This role is for someone who doesn't just coordinate but brings structure to ambiguity, locks down scope early, and drives execution with discipline. Someone who turns signed deals into successful production launches, understanding what makes each customer unique, knowing where the standard product holds and where it doesn't, and protecting the team from drift. You will sit at the intersection of customer relationships, technical delivery, and internal execution, to ensure projects move with speed, realism, and strong commercial judgment. More of What You’ll Do: - Own the full implementation lifecycle from contract signature to production launch, with clear accountability for delivery, communication, and outcomes. - Define project scope with precision at kickoff, identifying customer-specific requirements, technical constraints, dependencies, and adaptation needs upfront. - Build rigorous delivery plans with clear milestones, owners, timelines, and decision points, and maintain momentum throughout execution. - Act as the primary driver of each project, holding both internal teams and customer stakeholders accountable to agreed plans and responsibilities. - Serve as the gatekeeper on scope, pushing back on requests that fall outside agreed objectives and ensuring the team stays focused on what matters for launch. - Surface risks early, including technical, operational, and stakeholder risks, and put mitigation plans in place before they become delivery issues. - Design and operationalise systems for tracking project progress, dependencies, blockers, and launch readiness across multiple concurrent implementations. - Work closely with Solutions, Engineering, and Product to determine how customer needs should be addressed: through configuration, process, or product evolution. - Drive structured communication loops, including regular customer updates, internal status reviews, executive reporting, and escalation paths where needed.

Title: Program Manager Location: Sunnyvale United States Agency WPP Production Reference 5841324004 Category Production Job Description: About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around three days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. What does a Program Manager do at WPP Production? The Program Manager (PM) is responsible for managing the production of all screen and hardware images that are used throughout the client's marketing deliverables. The primary focus of this position is to manage the process for the production of images, video or interactive projects by working with Creative and Production teams to plan, track and drive deadlines for new and existing images. In addition, build and foster relationships with vendors, external and inter-departmental groups throughout the client who require images. Manage production schedules for image elements within projects and provide final screens to all business partners. Key responsibilities: - Manage image schedules/expectations/resource management/image tracking - Track imagery status of Producer's project and provide weekly/daily status updates - Manage project screen and hardware deliverables with localization scope in mind - Accountable for risk management and formal route to escalation - Troubleshoot and solve issues, drive process improvement as solutions are recognized - Receive, compile, confirm accuracy, and distribute pertinent project information to appropriate parties - Partners with Producers and Production teams to develop tools and systems for process and streamlined workflows - Schedule and facilitate pre and post production meetings with the Image Production team - Keep current with emerging technologies while constantly evolving the process for efficiencies - Develop briefing materials for current workflows and collaborate to develop and implement a new dissemination method. Requirements: To be successful in this position, you need to be passionate, comfortable working both independently and within a larger team environment, solution-oriented, highly organized, and sharply focused with a keen eye for detail. This position requires an individual who is self-motivated, adaptable, has strong communication skills, and has the tenacity to see projects through to completion under tight deadlines. Must have 5+ years' experience in project management at an ad agency or production facility and have worked on global brands ideally across multiple mediums but specifically print, video and interactive channels. - Ability to organize information quickly, at high and detailed levels - Solid understanding and command of project management tools - Flexibility in accommodating rapid change and capacity to learn quickly - Proven effectiveness when working under pressure - Facility for communicating effectively from one-on-one to large groups - Aptitude to manage through diplomacy - Appreciation for the creative process and skilled at working with creative and production teams - Experience tracking and prepping deliverables for localization - Ability to make sound decisions, think strategically, focus on detail, problem solve, multi-task, and have an excellent memory - Must possess exceptional organization, time management, excellent verbal/written communication skills, interpersonal skills and ability to prioritize - Proficiency to work in a fast paced, demanding, creative and production environment, solution-oriented and experience of Photoshop. Flexibility is key to this role. - Requires a minimum of a bachelor's degree in a related field and 5+ years working ad - Solid understanding of print formats; resolution, color space, and other technical requirements of assets needed for image reproduction - Good working knowledge of Photoshop. The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. This is a contract role. Pay Range $50-$63/hr Why work here: At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 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