• Manage and resolve incoming support tickets with speed, accuracy, and empathy • Debug real technical issues — in terminals, on servers, in configurations • Hit and maintain a 96%+ customer satisfaction rating • Resolve 80% of tickets within the first response • Meet 100% of our SLA commitments • Document bugs and feature requests with enough detail that engineering can act on them • Contribute improvements to our knowledge base and saved replies • Adapt to our ever-changing methods and channels of communication with our customers

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Support Engineer, VMware. The role will report directly to the Director, VMWare, and Exadata Platform – NAMER. Qualified candidates can work remotely in the UK. Position Summary The role of the Sr. Support Engineer, VMware is to provide exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team. The candidate must be able to work in UK business hours. Essential Duties and Responsibilities - Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues - Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting - Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience - Replicate reported issues as needed for troubleshooting - Provide new or modified configuration to resolve incidents - Advise end users on application functionality and capabilities - Recommend changes to client training based on incident volumes and trends - Create scripts to identify, analyze and correct data issues - Thoroughly document remediation, test results, and approvals - Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours - Collaborate with team members in a virtual team environment to extend field experience to different client situations - Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Experience - 10+ years of VMware experience across the VMware technology footprint - Deep exposure to NSX-T and AVI Load Balancer within vSphere 7, 8 and VCF environments. - Candidate will be able to: - Design, manage and troubleshoot logical switching, routing and firewalling. - Implement, maintain and troubleshoot security policies. - Integrate NSX-T with Cisco Leaf/Spine networks, OSPF and BGP networking. - Troubleshoot NSX-T issues to an advanced level. - Identify performance bottlenecks and optimize NSX-T. - Plan, implement and troubleshoot NSX-T upgrades. - Exposure to the following would be beneficial: - Integration with logging and monitoring tools such as Log Insight and vROPS. - Experience of NSX-T within a containerized environment (Tanzu/TKG). - Experience with NSX-T Federation. - Experience with automated network deployment/configuration. - Experience with NSX-V - Knowledge of any of the following products is also beneficial: vSphere, vSAN, Aria Suite, SRM, Dell VxRail, VCF and Horizon View - Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware - Knowledge of VMWare maintenance/patching mechanics and VMware architecture - Demonstrable history solving complex problems across multiple components - Work closely with client VMware SMEs and Management Skills - Superb trouble-shooting skills and tenacity in problem solving - Passionate focus on customer support and the ability to build long term, successful working relationships with Clients - Strong knowledge of key application functionality - Excellent English communication skills – verbal & written are required - Attention to detail and the ability to learn quickly - Extreme focus on Client satisfaction - Ability to work calmly and professionally in high pressure situations - The ability to work remotely from a home-based office in a virtual environment Desired Qualifications - The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology. Education - Bachelor’s Degree in computer science or related field or equivalent experience - Current or recent network related certifications (CCNP/VCP-DCV). Language - Fluent English Location - Remote - UK Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: - Company - We dream big and innovate boldly. - Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration. - Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. - Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth - Nasdaq-listed under ticker symbol RMNI since October 2017 - Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies - Over 2,000 team members in 23 countries - US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

You know that feeling when you're stuck on a problem at 11pm, you fire off a support ticket expecting a generic response, and instead someone actually gets it — they understand what you're building, they know the tools, and they help you fix it? That's the job. Laravel is looking for a Technical Support Engineer based in Europe (CET hours) to join our Customer Success & Support team. You'll be the person developers turn to when things break, when configs don't behave, when deployments go sideways, and when they just need someone who speaks their language to help them get unstuck. This isn't a call-centre role with scripts. This is real technical problem-solving across the full Laravel ecosystem — Forge, Vapor, Spark, Envoyer, Nova, and our newest products, Laravel Cloud and Nightwatch. You'll be SSH-ing into servers, reading logs, debugging Nginx configs, tracing PHP errors, and untangling DNS issues. If that sounds like a good day at work to you, keep reading. Why This Role Exists Laravel has 210M+ lifetime downloads and a developer community that genuinely loves the framework. That community deserves support that matches the quality of the tools. Our support team isn't a cost centre — it's a competitive advantage. Developers remember how they were treated when things went wrong, and we want every one of those memories to be a good one. As we grow, particularly with the launch of Laravel Cloud and Nightwatch, the surface area of what developers need help with is expanding. We need someone who can handle that breadth with technical depth and genuine care. What You'll Actually Do Your day-to-day will revolve around our support queue in Plain (our ticketing tool). You'll triage incoming tickets, prioritise based on severity and SLA requirements, and work through each one with the goal of resolving it in your first response. When that's not possible — because the issue is genuinely complex — you'll dig deeper, escalate cleanly, and keep the customer informed throughout. Beyond ticket resolution, you'll be identifying patterns: bugs that need reporting, features that keep getting requested, documentation gaps that cause repeat tickets. You'll work directly with the wider team to surface these insights and contribute to the knowledge base so the whole team benefits from what you learn. The specifics: - Manage and resolve incoming support tickets with speed, accuracy, and empathy - Debug real technical issues — in terminals, on servers, in configurations - Hit and maintain a 96%+ customer satisfaction rating - Resolve 80% of tickets within the first response - Meet 100% of our SLA commitments - Document bugs and feature requests with enough detail that engineering can act on them - Contribute improvements to our knowledge base and saved replies - Adapt to our ever-changing methods and channels of communication with our customers About Laravel Laravel is the most popular PHP framework in the world — 210M+ lifetime downloads, a passionate global developer community, and a reputation for making developers productive and happy. We're 100+ people, majority engineers, backed by Accel ($57M Series A). The support team plays a crucial role in shaping our products — your insights and feedback directly influence what gets built.

You know that feeling when you're stuck on a problem at 11pm, you fire off a support ticket expecting a generic response, and instead someone actually gets it — they understand what you're building, they know the tools, and they help you fix it? That's the job. Laravel is looking for a Technical Support Engineer based in Europe (CET hours) to join our Customer Success & Support team. You'll be the person developers turn to when things break, when configs don't behave, when deployments go sideways, and when they just need someone who speaks their language to help them get unstuck. This isn't a call-centre role with scripts. This is real technical problem-solving across the full Laravel ecosystem — Forge, Vapor, Spark, Envoyer, Nova, and our newest products, Laravel Cloud and Nightwatch. You'll be SSH-ing into servers, reading logs, debugging Nginx configs, tracing PHP errors, and untangling DNS issues. If that sounds like a good day at work to you, keep reading. Why This Role Exists Laravel has 210M+ lifetime downloads and a developer community that genuinely loves the framework. That community deserves support that matches the quality of the tools. Our support team isn't a cost centre — it's a competitive advantage. Developers remember how they were treated when things went wrong, and we want every one of those memories to be a good one. As we grow, particularly with the launch of Laravel Cloud and Nightwatch, the surface area of what developers need help with is expanding. We need someone who can handle that breadth with technical depth and genuine care. What You'll Actually Do Your day-to-day will revolve around our support queue in Plain (our ticketing tool). You'll triage incoming tickets, prioritise based on severity and SLA requirements, and work through each one with the goal of resolving it in your first response. When that's not possible — because the issue is genuinely complex — you'll dig deeper, escalate cleanly, and keep the customer informed throughout. Beyond ticket resolution, you'll be identifying patterns: bugs that need reporting, features that keep getting requested, documentation gaps that cause repeat tickets. You'll work directly with the wider team to surface these insights and contribute to the knowledge base so the whole team benefits from what you learn. The specifics: - Manage and resolve incoming support tickets with speed, accuracy, and empathy - Debug real technical issues — in terminals, on servers, in configurations - Hit and maintain a 96%+ customer satisfaction rating - Resolve 80% of tickets within the first response - Meet 100% of our SLA commitments - Document bugs and feature requests with enough detail that engineering can act on them - Contribute improvements to our knowledge base and saved replies - Adapt to our ever-changing methods and channels of communication with our customers About Laravel Laravel is the most popular PHP framework in the world — 210M+ lifetime downloads, a passionate global developer community, and a reputation for making developers productive and happy. We're 100+ people, majority engineers, backed by Accel ($57M Series A). The support team plays a crucial role in shaping our products — your insights and feedback directly influence what gets built.