Laravel

• Design new features end-to-end — from early exploration and wireframes through to polished, production-ready UI • Think through complex, technical workflows and find solutions that feel simple and inevitable for developer audiences • Pair with engineers to ship quickly and with care; the line between design and code is deliberately blurry here • Contribute to and help evolve our design system as our products grow • Prototype and test ideas early to validate thinking before committing to full implementation • Champion the developer user — stay curious about how people actually build with our tools

Role Description Laravel is the most popular PHP framework in the world. 500M+ lifetime downloads. Thousands of packages. A developer community that shows up at conferences, in forums, on Twitter, in Discord servers, in every "what framework should I use?" thread on the internet. But Laravel is more than a framework. It's a complete platform. From choosing a stack, to building an app, to deploying it, monitoring it, and scaling it. Laravel Cloud is our managed PaaS, and enterprise customers moving onto it face a common, stubborn blocker: database migration. We need someone who solves that problem directly. Why This Job Is Unique - You will be on calls with enterprise customers and you will run the migration with them. - Not routing tickets. Not advising from a distance. Actually owning the technical execution alongside the customer. - There is existing database migration work that needs an owner - including the PlanetScale relationship and recurring ad-hoc requests scattered across channels. - You are not starting from zero. - The brief is to build the muscle, not wait for the full menu. - You’ll be learning what customers need, productising the repeatable parts, and making the case for what comes next. - You will seed what you know. - Documentation, runbooks, and lightweight training so Sales, CS and engineering compound on your expertise rather than staying dependent on it. Qualifications - Genuine strength across both MySQL and Postgres. - Direct experience with database migrations in a customer-facing capacity. - A productisation instinct. - Strong written and async communication. - Comfort operating in a role where part of the scope is yours to define. Requirements - Execute database migrations with enterprise and Private Cloud customers. - Assume ownership of the PlanetScale relationship and migration work. - Productise repeatable migration patterns. - Automate recurring migration requests. - Own broader app and service migrations in the gaps. - Distribute what you learn. - Keep the database offering competitive. Benefits - Work From Home - Health Care Plan (Medical, Dental & Vision) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Stock Option Plan

• Execute database migrations with enterprise and Private Cloud customers. • Assume ownership of the PlanetScale relationship and migration work. • Productise repeatable migration patterns. • Automate recurring migration requests. • Own broader app and service migrations in the gaps. • Distribute what you learn. • Keep the database offering competitive.

• Respond Quickly: Handle incoming tickets promptly, delivering clear and concise solutions to common customer inquiries. • Foster Positive Interactions: Communicate with professionalism, empathy, and friendliness to ensure customers feel valued and supported. • Triage Effectively: Identify which issues can be resolved immediately and which require escalation to Level 2 support. • Collaborate Proactively: Work with teammates to ensure a seamless hand-off for more complex technical issues. • Support Knowledge Sharing: Contribute to our knowledge base and improve saved replies to enhance efficiency and consistency.** • Ticket Management: Use our support tool (currently Plain) to efficiently triage, prioritize, and manage incoming tickets, ensuring timely responses. • Customer Support: Provide empathetic and effective solutions to customer inquiries, aiming for first-contact resolution while being prepared to handle complex or challenging cases. • Bug Reporting and Feature Requests: Identify and document software bugs or feature requests, collaborating with the engineering team to drive resolutions or improvements. • Escalation Management: Escalating complex technical issues or bug reports to Level 2 support or the engineering team. • Team Collaboration: Work closely with teammates to resolve intricate customer issues and foster a supportive team environment. • Knowledge Sharing: Contribute to and utilize our knowledge base and saved replies to ensure consistent and high-quality support. • Multichannel Support: While email is our primary channel, be adaptable to future support methods, including chat and phone support.

• Accelerate the sales motion. You lead the technical charge to win new business. This means running discovery with CTOs, mapping complex application ecosystems and hosting needs to our platform, and delivering high-fidelity solution designs and estimates. • Serve as a technical authority. Through demos and architecture deep-dives, you show how Laravel Cloud handles performance and security at scale. You win the respect of engineering teams by solving for their hardest requirements. • Lead evaluations and production pilots. You own the hands-on technical journey, from provisioning trial environments and benchmarking data to coaching customer teams for a seamless production rollout. • Guide the buying journey. You translate technical success into business ROI for leadership. You manage security reviews and procurement hurdles, partnering with your AE to keep the commercial and technical threads aligned. • Influence the platform. You turn field insights into actionable product feedback. Beyond the deal, you represent Laravel in the community by speaking at events, writing technical content, and engaging on livestreams. • Iterate and build. You create the tools and processes that will scale our sales operations. You thrive on turning the unknown into a repeatable, high-performing function.

Role Description At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work. We’re seeking experienced and empathetic Product Support agents, you’ll be the first point of contact for our users, providing efficient and precise resolutions to inquiries and ensuring they have a seamless experience with Laravel’s ecosystem, including tools like Forge, Vapor, Spark, Envoyer, and Nova. While expertise in all these products isn’t required, familiarity with at least one or two is highly valued. This role requires availability during Pacific time (9-5), and can be contract or permanent based employment. Your work will be a cornerstone of the Laravel experience, ensuring users receive the assistance they need with speed and care. Qualifications - At least 2 years of experience in customer support, customer success, or a similar role, supporting technical products. - Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. - A customer-first mindset with demonstrated patience, empathy, and a genuine desire to help. - Experience in developer content or developer relations is a strong plus. - Fluency in English is required; proficiency in additional languages is highly desirable. Requirements - Knowledge of PHP and the Laravel framework. - Solid understanding of web application hosting and infrastructure. - Solid knowledge and experience with installing and troubleshooting technologies such as Nginx, DNS, SSL, PHP, MySQL, and Redis. - Familiarity with Ubuntu server management and debugging processes is a bonus. - Understanding of cloud computing concepts and providers; experience with AWS is a bonus. Benefits - Fully remote and globally distributed working environment. - Option to attend Laracon conferences around the world. - Paid time off (Vacation, Sick & Public holidays). - Family leave (Maternity, Paternity). - Company equity. - Welcome kit with custom Laravel swag.

Role Description In this role, you bridge the gap between technical discovery and business value for Laravel Cloud. You are a strategic partner to the sales team, architecting solutions that solve complex infrastructure challenges for our prospective customers. By collaborating across Product, Sales, and Support, you ensure that every engagement translates deep technical architecture into a foundation for long-term success on the platform. Why this job is unique: - Our audience is developers with high standards, deep expertise, and no time for a sales pitch that lacks substance. - Credentials matter; your ability to speak their language earns trust and builds relationships. - You are an early hire, navigating ambiguity and defining our technical GTM strategy. - Collaboration is our default; you connect engineering, product, and sales to our customers. What you will do: - Accelerate the sales motion by leading the technical charge to win new business. - Serve as a technical authority through demos and architecture deep-dives. - Lead evaluations and production pilots, owning the hands-on technical journey. - Guide the buying journey by translating technical success into business ROI. - Influence the platform by turning field insights into actionable product feedback. - Iterate and build tools and processes that will scale our sales operations. Qualifications - Practical engineering experience: built and shipped production apps, navigated AWS, and understand deployment and API design. - Architectural expertise: high degree of cloud fluency, from networking and high availability to database tuning. - Composure and credibility: ability to whiteboard complex systems or review a prospect's code live. - Effective communication: listen first, handle objections, and explain technical concepts to any stakeholder. - A partner mindset: care about the customer's long-term value over simply getting a signature. - Team-oriented DNA: support sales partners and advocate for customers with product and engineering teams. - Startup agility: enjoy the build phase and are ready to travel to meet customers or attend conferences. Benefits - Small tight-knit team where every developer counts. - Fully remote and globally distributed working environment. - Option to attend Laracon conferences around the world. - Health care plan (Medical, Dental & Vision). - Paid time off (Vacation, Sick & Public holidays). - Family leave (Maternity, Paternity). - Pension plans (As locally applicable). - Performance-based bonus plan. - Company equity.

• Lead, mentor, and grow a distributed team of Engineering Team Leads, including our Infrastructure and SRE leads • Set the standard for how those leads manage, develop, and grow their own engineers • Foster an engineering culture that emphasizes autonomy, ownership, reliability, and continuous improvement across the organization • Support career development through 1:1s, goal setting, and regular feedback – both with your direct reports and, by extension, the wider organization • Collaborate with leadership to shape strategy, resourcing, and roadmap for the infrastructure organization • Own reliability, availability, and performance outcomes across the platform, including our SRE practice (on-call, incident response, SLOs/SLIs) • Drive adoption of infrastructure best practices such as GitOps, Infrastructure as Code, and security • Partner with product to help shape and define requirements for upcoming projects • Communicate technical direction and priorities clearly with leads, engineers, leadership, and stakeholders • Work closely with other engineering leaders to ensure seamless platform experiences

Role Description Laravel is looking for a Senior Engineering Manager to lead our all-remote Laravel Cloud Infrastructure organization. Our mission is to improve the experience of developers everywhere in the world. This role is about developing leaders, guiding technical direction across multiple teams, and creating an environment where engineers can do their best work. In this role, you will lead the Infrastructure organization responsible for our recently announced Laravel Cloud platform – a fully managed infrastructure platform built for developers and teams who just want to ship their next big idea, relentlessly optimized for Laravel and PHP. Location: Between EU West and US East for optimal collaboration with the team. Responsibilities - Lead, mentor, and grow a distributed team of Engineering Team Leads, including our Infrastructure and SRE leads. - Set the standard for how those leads manage, develop, and grow their own engineers. - Foster an engineering culture that emphasizes autonomy, ownership, reliability, and continuous improvement across the organization. - Support career development through 1:1s, goal setting, and regular feedback – both with your direct reports and, by extension, the wider organization. - Collaborate with leadership to shape strategy, resourcing, and roadmap for the infrastructure organization. - Own reliability, availability, and performance outcomes across the platform, including our SRE practice (on-call, incident response, SLOs/SLIs). - Drive adoption of infrastructure best practices such as GitOps, Infrastructure as Code, and security. - Partner with product to help shape and define requirements for upcoming projects. - Communicate technical direction and priorities clearly with leads, engineers, leadership, and stakeholders. - Work closely with other engineering leaders to ensure seamless platform experiences. How We’ll Know You’re Succeeding (The 12-Month View) - In Your First 30 Days: You will have gotten a clear picture of the State of the Union of the Infrastructure organization and platform – including direct time with each Engineering Team Lead and their teams. Based on this insight, you will have formed strong opinions and a concrete plan on how to best work with the leads and leadership going forward. - In Your First 90 Days: You will have made a significant impact in your role. This will include having influenced and potentially restructured the organization’s processes, identified key pain points the teams are experiencing, and communicated these clearly with all stakeholders. At this point, you will have also begun actively working on talent retention, development, and acquisition initiatives across the organization. - In Your First 12 Months: You will have taken clear, decisive ownership of the Infrastructure engineering organization, including its SRE practice. You will have successfully put clear, effective processes in place for the organization to succeed, and developed your Engineering Team Leads into stronger leaders in their own right. Qualifications - 6+ years experience leading infrastructure engineering organizations, including experience managing other engineering managers or team leads (manager-of-managers experience). - Deep understanding of what people – and the leaders responsible for them – need to do their best work. - Familiarity with Site Reliability Engineering practices: on-call design, incident response, and reliability/availability frameworks (SLOs/SLIs). - Strong working knowledge of Kubernetes in production environments. - Familiarity with the operator pattern (Go). - Strong understanding of AWS services, including EKS, VPC/networking fundamentals, and IAM and security architecture. - Experience running large-scale distributed systems with high availability. - Strong background in Infrastructure as Code (Terraform, CDK, or similar). - Strong communication and leadership skills – able to align teams and leaders, unblock engineers, and move projects forward. Benefits - Small tight-knit team where every developer counts. - Fully remote and globally distributed working environment. - Option to attend Laracon conferences around the world. - Health care plan (Medical, Dental & Vision). - Paid time off (Vacation, Sick & Public holidays). - Family leave (Maternity, Paternity). - Pension plans (as locally applicable). - Performance based bonus plan. - Company equity.

• Work together with a world class team, touching the developer experience of hundreds of thousands of developers around the world. • Work on our most ambitious project yet, the recently announced Laravel Cloud platform. • Spend time researching the best solutions. We want to make sure we do the right things right. • Value the collaborative process, we often pair program or have quick huddles to tackle tricky problems and like to come up with solutions together. • Enjoy programming(!). Even though we're often working with cloud providers such as AWS, we also sometimes need to build custom tooling and integrations and we enjoy doing that ourselves. • Documentation is king, especially in an all-remote company. We pride ourselves in documenting for ourselves and for our users. • Flexible hours and minimum bureaucracy, allowing you the freedom to get your best work done whichever way you prefer.