• Analysis of AI and technology potentials in small and medium-sized enterprises (SMEs) • Development of innovative use cases in AI, digitalization and automation • Technical facilitation of AI workshops, potential analyses, pilot projects and transformation processes • Networking with entrepreneurs, subject-matter experts and our COREEN network to create synergies • Preparation of technical concept papers, innovation roadmaps and inputs for funding programs

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: Ideally someone who resides in or around Chicago, IL as this role will assist in coverage for Chicago Public Schools (CPS) In this role as Customer Success Manager II, you will be responsible for: - Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives - Ensure that customers are continuously delighted throughout their journey with Renaissance - Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight - Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories - Facilitate or manage support/ product/ experience related customer challenges - Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals - Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges - Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements - Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn - Monitor new customers through the onboarding process, ensuring a smooth transition - Deploy many communication strategies to engage customers and engage - Lead customer strategies for personalized engagement operating with greater independence - Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support Qualifications For this role as Customer Success Manager II, you should have: - 2-3 years experience in Customer Success required - Strong understanding of the K12 education competitive landscape - Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment - Excellent CS strategy acumen with good business development and negotiating skills - Strong interpersonal, written, presentation and oral communication skills - Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers Bonus Points - Experience within a SaaS education company Additional information Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential. Salary Range: $56,100 - $77,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. Benefits for eligible US employees include: - World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth - Health Savings and Flexible Spending Accounts - 401(k) and Roth 401(k) with company match - Paid Vacation and Sick Time Off - 12 Paid Holidays - Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program - Tuition Reimbursement - Life & Disability Insurance - Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates here. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: https://www.renaissance.com

Role Description We are seeking a detail-oriented and organized Administrative Clerk to join our team. This role is essential in ensuring smooth office operations by providing reliable administrative support across various departments. If you thrive in a fast-paced environment and enjoy managing multiple tasks with precision, this position offers a great opportunity to contribute to our organization's success. Responsibilities - Perform general clerical duties including filing, photocopying, and data entry. - Manage incoming and outgoing mail and correspondence promptly and accurately. - Maintain and update physical and electronic records and databases. - Assist with scheduling appointments, meetings, and coordinating office calendars. - Support preparation of reports, presentations, and other documentation as needed. - Respond to routine inquiries via phone, email, or in-person with professionalism. - Order and manage office supplies to ensure availability and cost efficiency. - Collaborate with team members to streamline administrative processes and improve workflow. Qualifications - High school diploma or equivalent required; Associate’s degree or relevant certification preferred. - Proven experience in an administrative or clerical role is a plus. - Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Excellent organizational skills with a keen eye for detail. - Effective communication skills, both written and verbal. - Ability to manage multiple tasks and prioritize workload efficiently. - Comfortable working independently as well as part of a team. Benefits - 401(k) - Health insurance - 401(k) matching - Vision insurance - Dental insurance - Paid sick time - Paid holidays

We are seeking a strategic and detail-oriented Investor Relations Specialist to join our remote team. In this role, you will serve as the key liaison between the company and its investors, analysts, and stakeholders. You will be responsible for managing communications, supporting financial reporting, and ensuring transparency that builds investor confidence and supports long-term business growth. Key Responsibilities Investor Communication & Engagement * Develop and manage relationships with investors, analysts, and stakeholders. * Prepare and deliver investor communications, including earnings releases, presentations, and reports. * Respond to investor inquiries and provide timely, accurate information. Financial Reporting & Analysis * Support the preparation of quarterly and annual financial reports. * Analyze financial performance and communicate key insights to investors. * Assist in developing investor messaging aligned with company strategy and results. Market Intelligence & Strategy * Monitor market trends, competitor performance, and investor sentiment. * Provide insights and recommendations to leadership on investor expectations and positioning. * Support strategic initiatives such as fundraising, capital markets activities, and investor meetings. Compliance & Governance * Ensure all communications comply with SEC regulations and disclosure requirements. * Maintain accurate and consistent messaging across all investor materials. * Support corporate governance and reporting standards. Cross-Functional Collaboration * Work closely with finance, legal, executive leadership, and communications teams. * Align investor messaging with business strategy and operational performance. * Assist in planning investor events, earnings calls, and roadshows. Required Qualifications * Bachelor's degree in Finance, Accounting, Economics, Business, or a related field * 3+ years of experience in investor relations, finance, equity research, or corporate communications * Strong understanding of financial statements, reporting, and capital markets * Excellent written and verbal communication skills * Strong analytical and presentation skills * High attention to detail and ability to manage sensitive information * Ability to work independently in a remote environment Preferred Qualifications * Experience in publicly traded companies or working with institutional investors * Familiarity with SEC regulations and disclosure requirements * MBA, CFA, or other relevant financial certifications * Experience with financial modeling and valuation techniques * Background in investor communications or corporate strategy Compensation & Benefits * Performance-based incentives and bonus opportunities * Flexible remote work environment * Opportunity to work closely with executive leadership and investors * Access to financial tools, resources, and professional development * Collaborative and high-impact team environment Additional Requirements * Must be physically located within the United States * Must have a valid U.S. work permit (no sponsorship provided) * Ability to work across U.S. time zones as needed