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Enroute logo
Enroute

We deliver IT services and solutions provided by a team of passionate problem solving individuals highly skilled.

Technical Support Analyst, Weekend Coverage

Support EngineerSupport EngineerContractRemoteJuniorTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

99 days ago

Salary

0

Seniority

Junior

1 yr expEnglishAWSJavaScript

Job Description

Technical Support Analyst, Weekend Coverage

Enroute

- Monitor internal communication channels and systems to identify anomalies, incidents, or irregular behaviors - Triage incidents and determine whether issues are related to bugs, configuration, or expected behavior - Create, update, and track tickets using JIRA, ensuring all relevant details are properly documented - Escalate issues to the engineering team in a timely and accurate manner, following established protocols - Provide clear and consistent updates to clients regarding issue status and next steps - Ensure proper documentation of incidents, actions taken, and follow-ups - Collaborate with cross-functional teams to maintain visibility and continuity during incidents - Support basic troubleshooting and data validation when needed

Job Requirements

  • 1–3+ years of experience in technical support, incident management, or similar roles
  • Javascript Basic
  • Strong analytical skills and ability to assess and categorize issues effectively
  • Experience with ticketing systems (e.g., JIRA)
  • Excellent written communication skills (client-facing)
  • Attention to detail and strong sense of ownership
  • English proficiency: B2–C1 (required)
  • (Nice to have) *Adtech, AWS, Data bricks, Snowflake

Benefits

  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Life Happens days
  • Bereavement days
  • Civil Marriage days
  • Maternity & Paternity leave
  • English and Spanish classes
  • Performance Management Framework
  • Certifications
  • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus
  • Laptop Policy

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