The Technical Support Representative is responsible for rendering knowledgeable assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues related to multiple product types. This position will serve our Water Heating Division, located in Montgomery, AL. At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day. Our Behavior Based Values set us apart: - Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective - Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect - Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens - Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Overview You care. That’s why you bring your best every day to our cardiopulmonary services department. While helping patients with management of their cardiac pacemakers and ICD devices, you use your skill and compassion to make our patients’ lives better. In short, you embody the mission of the Legacy community. If this describes you, we invite you to consider a future as a member of the Legacy team. This position may be assigned some remote work. Responsibilities With physician oversight, the Cardiac Device Technician performs independently in the technical management of implanted cardiac pacemaker and ICD devices. Manages device patients and their care implementing treatment plans in collaboration with physicians and other device team members. Able to perform basic interrogation, adjustments to programming as per protocol or specific order, and able to troubleshoot basic, intermediate and advanced device issues. Performs device clinic triage including patient instruction and education regarding device and remote monitoring. Qualifications Education: High School or equivalent required. Bachelor’s degree preferred. Pacemaker and ICD Technology: Minimum of 6 months training in pacemaker technology, to include training in device classes with all companies from beginning to intermediate to advanced. Additional training in the device clinic with supervisor and device company representatives over 6 - 12months. Continuing education keeping up to date on device technology and advancements. Experience: Minimum of five years in Cardiology in a clinic or hospital setting, or as a device industry representative. Extensive knowledge of implantable cardiac pacemaker and ICD devices required. Skills: Ability to communicate appropriately using good interpersonal skills. Participates as a team member and is accountable for own work responsibilities. Develops strong and credible relationships with medical and non-medical staff and peers. Ability to exercise initiative, problem solving, decision making and multi-tasking. Demonstrated ability to learn and apply new skills. Takes responsibility for own actions and for seeking and acquiring sufficient information necessary to function effectively. Demonstrates a clear understanding of regulations applicable to certification and licensing. Demonstrates the ability to prioritize workload and uses slow periods productively. Licensure Current Basic Life Support for healthcare provider's certification. CCDS certification preferred. Pay Range USD $32.96 - USD $47.12 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Associate Technical Support Engineer is responsible for providing essential product support to customers through various communication channels, resolving basic support inquiries. This role serves as a customer advocate in cross-functional collaborations and demonstrates agility in addressing customer issues, contributing to the overall efficiency of the technical support team. The Associate Technical Support Engineer succeeds by solving technical challenges, staying at the forefront of industry trends and technologies and making a difference for our customers. Essential Responsibilities / Duties - Customer Support - Provide product support to customers through various communication channels, including training on applications and tools as needed - Provide customer support related to basic system automation and legacy products and solutions - Offer basic consultation on customer products and industry education - Exhibit empathy and anticipation of customer needs, facilitating optimal customer experience - Issue Resolution - Assess the nature of product issues and resolve basic support inquiries promptly - Demonstrate agility in understanding, prioritizing, and reacting to critical customer issues - Maintain a detailed log of customer interactions and support activities - Technical Acumen - Utilize proprietary tools and applications to address basic customer inquiries and perform account administration tasks, maintaining up to date knowledge of product and solution advancements - Navigate multiple data center troubleshooting tools and applications to update data statuses, flags, and provide valuable customer insights - Recognize and evaluate scope and impact of a potential issue, taking appropriate action to mitigate risk across the broader network - Collaboration - Diagnose customer needs and engage collaborative resources when necessary, ensuring continuous communication with customers until resolution is achieved - Collaborate with internal teams and act as a customer advocate in cross-functional collaborations, including sharing relevant customer insights with product and technology teams - Act as an intermediary between relevant internal and external parties to ensure effective communication, understanding, and resolution - Establish and leverage credibility as a peer resource, supporting and participating in total team development and success Minimum Requirements To succeed in this role, you should possess: - Bachelor's degree in a relevant field or equivalent work experience - A strong interest in technical support and a commitment to continuous learning - Effective problem-solving skills and critical thinking abilities - Agility to adapt to shifting and concurrent priorities - Excellent written and verbal communication skills - An eagerness to learn from experienced colleagues and mentors - The ability to work collaboratively in a team-oriented environment Preferred Experience - Prior experience providing SAAS customer support - Knowledge of SPS Commerce programs, systems, and processes - Experience with SalesForce, Atlassian, and Microsoft Office applications - Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT) - Familiarity with data transmission methods (FTP, AS2, VAN) - ERP experience (NetSuite, QuickBooks, Acumatica, etc.) Location:  This role is fully remote in the Philippines. What We Offer: At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: 693,900 - 1,450,000. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Provide technical support for customers by troubleshooting a variety of applications and product lines. • Assist Tier 1 agents by providing guidance, clarifying processes, and reinforcing best practices to improve first-call resolution rates. • Encourage and promote the use of the Knowledge Base, identifying areas for improvement and training Tier 1s on effective usage. • Take ownership of complex customer issues, ensuring timely resolution while minimizing unnecessary escalations. • Work with customers and their IT teams to resolve long-duration issues effectively. • Provide one-on-one coaching for Tier 1 agents to help them grow and develop. • Help manage the Tier 2 case backlog by properly categorizing, prioritizing, and actively working cases. • Ensure accurate and thorough documentation in the Uniguest case system. • Complete assigned projects, including account organization, documentation, and process improvements. • Escalate cases appropriately to higher Tier or Supervisor when necessary. • Bring creative solutions and innovation to drive continuous improvement. • Maintain a strong understanding of Uniguest procedures and policies, setting an example for coworkers. • Performs other related duties as needed.