• Provide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives • Become highly proficient with using Acumatica’s product suite • Troubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings • Establish and maintain a positive and professional relationship with clients • Analyze customer's business and technical requirements and deliver appropriate solutions • Provide continuing education to clients on how to effectively use Acumatica products in their businesses • Manage client technical service requests • Ensure timely resolution of customer issues, escalating when necessary • Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans • Communicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate • Using the Service Desk application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments • Share best practices with team members to enhance the quality and efficiency of client support • Participate in individual or team projects, as needed, to expand client support offerings • Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D • Collaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices • Create Knowledge Base articles for repetitive issues

Opal Group organizes premier virtual and live conferences catered to top executives and decision-makers throughout various industries. We are dedicated to providing high-quality events and information through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the self-starter with unlimited growth potential. AV Technicians & Helpdesk Support Specialists are responsible for managing AV equipment onsite at our conferences and providing remote technical assistance and onboarding support to staff. This role is ideal for someone with a passion for technology and customer service who can thrive in both fast-paced live event settings and virtual support environments. The position requires travel approximately once per month and offers a dynamic opportunity to work across multiple departments and technologies. Location: Remote 60%, Travel 40% Job Type: FT International Consultant Salary: $1,000 - $1,200 USD per month Important: Only resumes and cover letters in English will be considered. Responsibilities include, but are not limited to: - Onsite AV Tech: - Handle audio-visual equipment setup, testing, and assistance during live events - Interact with clients and deliver outstanding customer service on-site - Ensure high-quality AV setup and seamless technical support during events - Adhere to business-appropriate dress and professional presentation standards - Remote Helpdesk Support & Onboarding: - Provide remote technical assistance and helpdesk support to end users - Assist with software installations, updates, and basic troubleshooting - Offer onboarding support and technical orientation to new users - Experience with Salesforce, specifically Experience Cloud (site configuration, user management, and troubleshooting) - Communicate clearly and professionally with staff to address technical issues - Stay current with helpdesk best practices, systems, and internal technology tools Qualifications: - Valid U.S. entry visa required - Proven experience as an AV Technician and/or Helpdesk Support Specialist - High school diploma or GED required; College degree in a relevant field is preferred - Advanced English skills in verbal and written communication are required - Strong interpersonal and client-facing communication skills - Demonstrated customer service mindset and professional demeanor - Solid organizational and time management skills - Ability to operate effectively in a fast-paced, dynamic environment - Willingness and ability to travel approximately once per month Benefits & Work Environment: At Opal Group, we value our employees and offer a comprehensive and supportive work culture. Our benefits include: - 100% remote work environment with occasional travel to on-site conferences (based on the position) - Paid Time Off (available after 90 days), including: - Vacation Days - Sick Leave - Compensatory Time - One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year - Jury Duty Pay - Paid Time Off for Voting - Paid federal holidays with early release the day prior - Summer Fridays - All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals Join a company that values innovation, initiative, and the individuals who drive it forward. Disclaimer: Opal Group does not ask for any personal information or payments during the recruitment process. Equal pay for equal work. EEO-ACA Compliance.

We’re hiring in Omaha, NE! Enjoy remote flexibility, unlimited earning potential, and the opportunity to protect families every day Are you a motivated, high-energy individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment where your dedication and drive are recognized and rewarded? If so, we want to meet you! Position: Entry-Level Customer Relations Associate We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. Responsibilities: - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications: - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Preferred (but not required): - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! What We Offer: - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day. - Ready to Launch Your Career? We’re not just looking for employees—we’re building a team of people who want to grow with us. If you're ready to make a difference and be part of something meaningful, apply today to join our team as a Benefits Representative. Customer Relations jobs in Omaha, NE – Apply now for remote or hybrid roles with high earning potential and long-term career growth

Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Qualifications: You’ll love this job if you’re: - 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. - ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. - 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. - 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. What We’re Looking For: - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: - 💵 Weekly pay plus performance-based bonuses - 🩺 Health, life, and retirement benefits - 🚀 Merit-based promotions and opportunities for advancement into leadership roles - 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities NJ Jersey City 07305