Role Description The Conversational AI Delivery Manager is responsible for overseeing the end-to-end delivery of Conversational AI projects (chatbots and voicebots), from implementation to continuous improvement. This role ensures that all projects are executed in alignment with quality standards, technical requirements, and strategic goals. - Define project objectives, manage timelines and resources, and coordinate cross-functional teams. - Act as the main point of contact for clients and internal stakeholders, ensuring transparent communication and alignment throughout the project lifecycle. - Monitor performance and KPIs, identify and mitigate risks, and drive continuous optimization to ensure long-term project success. - Own the project roadmap, ensuring strategic prioritization based on business impact, automation goals, and scalability. Qualifications - 5+ years experience in Conversational AI Delivery experience - Fluent in written and spoken English AND German (C1 level minimum) - Familiarity with project management software (e.g., Jira, Smartsheet) - Knowledge of AI technologies, chatbots, voicebots and conversational interfaces - Experience in chatbot and voicebot project using Cognigy or LLM tools - Strong leadership and interpersonal skills - Excellent communication and presentation skills - Proficiency in project management tools and methodologies (e.g., Agile, Scrum) - Experience with client-facing roles - Ability to work under pressure and meet tight deadlines - Strong organizational and time management skills - Proficient in Excel and PowerPoint - Data-driven mindset - A proactive attitude, with a passion for learning and keeping up with the latest industry trends - A collaborative team player who can also work independently with minimal supervision - Availability to work EMEA time zone hours Requirements - Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues - Follow the project setup plan, defining clear objectives and strategies - Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers - Identify and mitigate project risks, developing contingency strategies - Engage and regularly communicate with relevant project stakeholders - Own the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets - Collect and document customer requirements - Maintain effective communication with the client to ensure business needs are met - Ensure that the project is delivered on time and within client-approved constraints - Conduct client-facing meetings such as weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps - Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints - Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency - Present status, tracking project performance and KPIs, delivery health, and future optimization paths - Support backlog prioritization, helping the team define what gets tackled in each sprint - Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates Company Description Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Role Description We’re looking for a Senior Corporate Planning Manager to join our Corporate Planning team within the Finance & Assurance directorate. This is a critical leadership role responsible for designing, leading, and embedding a brand-new corporate planning process that will help turn our ambitious strategy into action. In this role, you’ll lead the development of a high-quality corporate plan, aligning activity and financial planning through a “plan then fund” approach. You’ll work closely with senior leaders across the organisation, providing expert insight, driving collaboration, and ensuring planning processes are embedded effectively. This is more than a planning role - you’ll act as a coach, facilitator, and strategic partner, helping colleagues build capability while shaping how planning is understood and delivered across the Society. We’re looking for someone who lives our values: determined to make a difference, a trusted expert, committed to working better together, and showing genuine compassion. Qualifications - Strong experience leading corporate or strategic planning processes within a complex organisation - Proven ability to align financial and activity planning to support strategic delivery - Experience analysing and interpreting complex data to provide insight for senior stakeholders - Strong leadership and people management experience, with the ability to coach and develop others - Excellent stakeholder engagement skills, with experience working at senior leadership level - Experience designing tools, templates, and processes that enable effective planning - Strong communication skills, with the ability to translate complex information into clear, engaging outputs - A track record of driving continuous improvement and embedding new ways of working Requirements - Leading the design and delivery of a new corporate planning process and end-to-end plan - Aligning activity and financial planning through a “plan then fund” model - Supporting the rollout of planning processes across the organisation and embedding change - Managing corporate planning communications and reporting requirements - Designing and delivering user-friendly tools, templates, and frameworks for planning - Providing expert analysis of internal and external data to inform strategic decision-making - Building strong relationships with senior stakeholders to drive engagement and collaboration - Coaching and training colleagues to strengthen planning capability across the organisation - Facilitating planning workshops with leaders and stakeholders - Developing and maintaining a centre of excellence for corporate and operational planning - Championing high standards, accountability, and continuous improvement across planning processes - Leading and developing team members, fostering a high-performing, supportive culture Benefits - Range of benefits and recognition - Options for working agilely, contributing to a strong work-life balance - Various learning programmes to support development and career growth

Title: Senior Pricing Manager - Open Access Location: Abingdon United States Employees work in a hybrid mode 3 days a week in office Full-time Job Description: Company Description Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you. Job Description As the Senior Pricing Manager for the Open Access division you will play a key role in shaping the future of Academic Publishing. Your responsibilities will include managing pricing strategies for Hybrid and Fully Open Journals, transformative agreements, and Open Books. This position demands a strategic thinker with expertise in value-based pricing, future-oriented business models, and a strong bias towards automation and AI-driven approaches. This is a dynamic and proactive role that requires energy, drive, and a commitment to fostering a culture of accelerated delivery. You will be instrumental in driving cross-functional alignment and delivering impactful results, utilising influence rather than direct authority to make a meaningful contribution to organisational growth. You will work closely with the Global Director of Pricing to achieve a wide range of organisational objectives. This role is open to UK-based candidates and requires attendance at our Milton Park office three days per week. Key Areas of Responsibility Pricing Strategy Development - Lead Strategic Pricing Engagements: Responsible for the pricing strategy for B2B and B2C Open Access products. Independently manage and execute multiple strategic pricing projects, including annual pricing updates, pricing for new propositions, defining packaging strategies, and developing innovative business models. - Own and Deliver Implementation: Take full ownership of implementing pricing strategies, ensuring seamless execution and alignment with business objectives while driving operational excellence. - Define and Track Key Metrics: Own the definition and automated tracking of key Open Access volume, yield, and price metrics to ensure data-driven decision-making and continuous performance improvement. - Lead and Communicate Change: Effectively engage and influence stakeholders at all levels, fostering collaboration and driving change through clear communication and strategic leadership. - Team Management: Oversee the Pricing Analytics Manager via a dotted line relationship to deliver key Open Access pricing deliverables. - Strategic Alignment: Drive alignment and execution of strategic initiatives across diverse teams and departments. Stakeholder Management & Communication - Relationship Building: Build and maintain strong relationships with internal stakeholders across all organisational levels to foster collaboration and alignment. - Executive Communication: Deliver regular status reports, reviews, and briefings to the executive leadership team, ensuring transparency, alignment, and informed decision-making. Workflow Automation - Ownership of AI-Driven Pricing Models: Develop and implement advanced AI algorithms to optimise pricing strategies across Open Access products. Identify and integrate machine learning tools to predict market trends and customer behaviours. - Automation Leadership: Design and deploy automated systems for pricing updates, performance tracking, and competitive benchmarking. Drive efficiency by reducing manual processes and enabling real-time decision-making. Qualifications Skills - Pricing Expertise: Proven ability to develop and implement impactful pricing strategies that drive revenue growth and profitability. - Strategic Leadership: Demonstrated ability to lead and collaborate across diverse teams and departments, driving alignment and execution of strategic initiatives without direct authority. - Analytical Mastery: Advanced analytical skills such as SQL, Python, and R, along with data visualisation tools like Tableau and Power BI, to extract and analyse data and execute pricing strategies, ensuring seamless implementation and impactful results. - AI and Automation First: Proven bias towards advanced AI technologies and automation tools to streamline processes, optimise pricing strategies, and drive efficient, data-driven decision-making. - Exceptional Communication: Ability to manage stakeholders at all levels with the ability to articulate complex pricing concepts clearly and concisely. - Global Mindset: Ability to navigate international markets, cross-cultural dynamics, and global pricing challenges. Experience - Experience of leading the development and implementation of new pricing strategies in the data information services industry - Demonstrable strategic pricing background either via a niche strategy consultancy or inhouse Strategic Pricing Team - Proven experience in the definition and automation of pricing performance metrics and competitive benchmarking - Demonstrated success in executing global initiatives across multiple countries and regions - Experience within the Open Access pricing function of an Academic Publisher is highly desirable but not essential Additional Information * Please note you must have the right to live and work in the UK for this role * Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office at Milton Park to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time. What we offer in return: - An excellent work/life balance with a fantastic, flexible working culture - 25 days annual leave per year plus a day off for your birthday - 3 additional discretionary days off during the holiday season at the end of the year - 4 paid volunteering days each year - Company funded single cover private medical insurance - Employee assistance programme – offering 24/7 well-being support - Share Match – Plan that matches every share purchased with two free shares. - Pension scheme - Life assurance, plus optical and medical care Being Yourself at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

Title: Regional Distributor Manager- South Central Location: Irvine, CA, US, 92618 Workplace: Salaried Department: Commercial Job Description: Employment Type: Salaried Work Arrangement: Remote Position Summary: Execute within defined geography to expand product distribution and velocity at decentralized distribution locations to increase Ventura Foods sales and margin. The ideal candidate would reside in either Texas, Kansas, Oklahoma, Michigan, and/or Mexico as their region will cover the South Central area. Major Duties and Responsibilities: - Own Customer and Territory Planning efforts for decentralized distribution in assigned geography. Create plans that roll up to achieve AOP growth and profit targets. Monthly plan review with Director along with quarterly plan updates. - Develop and implement distributor Joint Business plans aligned with territory plan goals, as a shared strategic plan to maximize volume and margin dollars with distribution partners. Lead local category planning and customer acquisition activities. - Develop and implement distributor programs, where required, as support to maximize JBP/TP plans "strategic objectives" to drive volume and margin dollar growth. - Execute best in class sales training with DSR's and brokers along with key operator sales support to specified distributor group members as determined by Territory Plan. - Clearly Communicate the Ventura Customer Value Proposition, articulate how Ventura's service offerings solve specific customer problems. Organize, manage, and implement customer teams, to include all service functions in addition to partners in Logistics, and Operations, to achieve territory plans. - Sell the full product mix to Foodservice distributors with a concentrated effort on developing business with Local Distribution and key operators. Emphasis is on both value added Branded products and Exclusive Brand products. - Sell the full product mix to Foodservice distributors with a concentrated effort on developing business with Local Distribution and key operators. Emphasis is on both value added Branded products and Exclusive Brand products. - Direct local Broker distributor activity for the specific distributor groups assigned in their book of business to deliver on Customer and Territory plan goals. coordinates and facilitates distributor account activity with the local sales brokers & DSR's. Education and Experience: - Bachelors degree or equivalent experience or food service specialty training. - Minimum 5 years experience working in a sales capacity in the food service industry is preferred. Knowledge and Skills: - Must be computer literate and familiar with Microsoft Office tools, Salesforce.com and using them on a laptop and mobile device. - Must have strong organization skills and be able to work with deadline constraints. - Must have strong communication skills ,both written and oral. - Must be familiar with other office equipment such as copiers, fax machines, printers, etc. Why Join Us: Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses. We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves. When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours. Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:​ - Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees - ​Profit Sharing and 401(k) matching (after eligible criteria is met)​ - Paid Vacation, Sick Time, and Holidays​ - Employee Appreciation Events​ and Employee Assistance Programs - Salary Base Range of $109,060.95 - $171,773.09* - Annual bonus (based on the incentive program terms and conditions) *The “base salary range” provided above is a good faith estimate of what we expect to pay for this position in the specified markets. Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography. Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time. Diversity & Inclusion: Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace. Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.