• Optimize business software and applications • Ensure smooth operation of tech tools for the sales team • Provide data and system analytics support • Solve technical issues and perform troubleshooting

Position Overview As a foundational new role within Client Services, the Quality Operations & Standards Lead will be responsible for designing and scaling company-wide quality frameworks from the ground up. This individual will ensure that PPH’s scoring benchmarks and rater alignment are consistent, defensible, and aligned with evolving standards, particularly within LLM and Generative AI evaluation. Working closely with the Director of Client Services and cross-functional partners across Operations and Tech, this role will lead the development and maintenance of quality rubrics and processes that serve as a “Single Source of Truth.” As part of a new vision for the department, this is a highly collaborative position focused on ensuring that all existing and future projects meet our standards for excellence and client delivery. 6-month exclusive contract (with evaluation for extension/permanency upon completion) Compensation: $90,000 – $110,000 yearly Key Responsibilities - Quality Blueprint Repository: Design, develop, and maintain a centralized Quality Blueprint Repository. This will document all existing and newly created quality rubrics to serve as the "Single Source of Truth" for internal teams and clients. - Calibration & Standards: Design and maintain company-wide calibration protocols (frequency, methodology, gold set standards) and lead regular calibration sessions to eliminate scoring drift and inter-team inconsistencies. - Worker Quality Tracking: Monitor individual and cohort performance over time, correlating screening scores with production quality to provide the evidence artifacts required by clients. - Insight & Reporting: Produce monthly quality intelligence reporting for leadership, identifying trends, systemic risks, and process optimization opportunities. - Human-in-the-Loop Oversight: Serve as the internal authority on human-in-the-loop (HITL) methodology, translating complex project narratives into actionable quality frameworks. Qualifications & Skills - Bachelor’s degree (or equivalent experience) in a relevant field such as Business, Data Analytics, Linguistics, Computer Science, or a related discipline - 4+ years of experience in quality operations, quality assurance, or process standardization - Proven ability to translate complex or ambiguous requirements into structured frameworks, rubrics, or processes - Strong analytical skills, with experience in data analysis, variance identification, and performance tracking - Experience working in cross-functional environments, collaborating with Operations, Tech, and Client-facing teams - Proficiency in data visualization and reporting tools (e.g., Excel, Tableau, Power BI) - Excellent communication, organization, and documentation skills, with strong attention to detail Work Environment & Physical Requirements - This is a remote position that requires the ability to work in a quiet, professional environment free from distractions to support productivity and confidentiality. Team members must be able to appear on camera for video calls and communicate clearly, with the ability to both speak and hear effectively during virtual meetings. - This is a full-time leadership position that requires general availability between 9:00 am - 6:00 pm PST. While core hours remain consistent, some flexibility may be needed to accommodate meetings and shifting priorities. - Occasional travel may be required for special meetings, trainings, or team gatherings at the company’s headquarters or other designated locations. - This role routinely uses standard office equipment such as computers, phones, filing cabinets, etc. Specific physical and environment requirements may include: - Strong visual acuity for reviewing detailed documents and data on computer screens - Manual dexterity for operating a computer, including using a keyboard and mouse - Ability to lift and carry office supplies or equipment weighing up to 25 pounds - Clear verbal and written communication skills for collaboration across teams - Flexibility to adjust schedules based on project needs, with occasional requests for additional hours during temporary projects. - Capacity to manage tasks that require prolonged periods of focus and concentration - Ability to handle the physical demands of a standard workweek, which may include occasional overtime, nights, weekends, and holidays, if needed. Disclaimer The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary Productive Playhouse is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice. All offers of employment at Productive Playhouse are contingent upon the candidate’s ability to provide valid documentation of identity and eligibility to work in the United States or a relevant hiring location. Productive Playhouse participates in E-Verify. Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact the Human Resources.

• Monitor and analyze cloud spending across multiple platforms (e.g., AWS, Azure, GCP) to identify cost drivers, trends, and anomalies. • Prepare detailed reports and dashboards for stakeholders. • Partner with engineering and product teams to recommend and implement cost-optimization strategies such as rightsizing, scheduling, reserved instances, savings plans, and storage optimization. • Support cloud budget development, forecasting, and variance analysis. • Contribute to the development of FinOps frameworks and standards to ensure transparency, accountability and efficiency across cloud environments. • Work cross-functionally with Finance, Procurement, and Cloud Operations teams to promote FinOps best practices, enabling teams to make data-driven cost decisions. • Leverage native and third-party tools to automate cost tracking, alerting, and reporting.

Grants Operations Specialist Location: Newark United States Job Description: Recruitment/Posting TitleGrants Operations Specialist Job CategoryStaff & Executive - Administrative & Support DepartmentInstitutional Research & Plann Overview Rutgers School of Nursing (SON) generates over $50 million in annual research and contract funding. The Office of Research assists faculty to secure and responsibly manage external funding by providing technical and high-level administrative support and takes the lead in pre-award compliance with sponsor and university regulations, guidance, and policies. In the process, we coordinate with many other units, including the university-wide Office of Research and Sponsored Projects, the central Division of Grants and Contracts, and the SON finance and human resources offices. Posting Summary Rutgers, The State University of New Jersey is seeking a Grants Operations Specialist for the School of Nursing. The Grants Operations Specialist serves as a primary point of contact for faculty, staff, and students engaged in the preparation and submission of grant proposals on the pre-award side. Reporting directly to the Director of Grants and Sponsored Research, this role provides comprehensive administrative, operational, and compliance support to ensure proposals meet sponsor requirements and adhere to Rutgers’ internal policies and approval processes. Among the key duties of this position are the following: - Advises project leaders on sponsor technical guidelines, regulatory and compliance requirements, and institutional submission procedures. - Prepares detailed summaries of application components and developing internal timelines to coordinate the timely collection and submission of required materials. - Prepares and reviews proposal budgets. - Facilitates communication with collaborating Rutgers units and external partners. - Secures institutional approvals through the Rutgers Proposal Administration and Submission System (RAPSS). - Compiles and submits applications using RAPSS, grants.gov, and other sponsor submission portals. - Provides administrative support for grant-related programs and initiatives as assigned and, as needed, assisting with select post-award administrative tasks to ensure continuity and compliance across the grant lifecycle. FLSAExempt Grade05 Salary Details Minimum Salary71447.000 Mid Range Salary90435.000 Maximum Salary109422.000 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: - Medical, prescription drug, and dental coverage - Paid vacation, holidays, and various leave programs - Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options - Employee and dependent educational benefits (when applicable) - Life insurance coverage - Employee discount programs Position StatusFull Time Working Hours Standard Hours37.50 Daily Work ShiftDay Work Arrangement Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System Union DescriptionAdmin Assembly (MPSC) Payroll DesignationPeopleSoft Seniority Unit Terms of AppointmentStaff - 12 month Position Pension EligibilityABP Qualifications Minimum Education and Experience - Bachelor’s degree in business, public administration, law, library studies, science, or a related field, plus a minimum of two (2) years of progressively responsible experience in grant administration or an equivalent combination of education, training, and experience may be considered in lieu of the stated degree requirement. Certifications/Licenses Required Knowledge, Skills, and Abilities - Demonstrated knowledge of the Uniform Administrative Requirements, cost principles, and audit requirements for federal awards. - Direct experience preparing and submitting applications through grants.gov and other federal submission portals. - Excellent analytical skills as well as written and verbal communication skills. - Proficiency with MS Excel and WORD. - Must be detail oriented and able to lead faculty, staff, and student project leaders to completing application materials on time. - Must be a fast worker and capable of completing tasks independently. - Knowledge of federal regulations required, whether gained through a degree or in practice. Preferred Qualifications - Four (4) years of progressively responsible experience in grant administration. - Certification in grants administration (e.g., Certified Research Administrator (CRA) or equivalent). - Prior experience specifically supporting pre-award activities, including proposal development, budget preparation, and federal application submission. Equipment Utilized - Excellent skills in MS Excel, MS WORD, grants.gov and other submission systems, and search engines. - Will be required to learn and efficiently use the Research Administration and Proposal Submission System (RAPSS) and the Rutgers chart of accounts. Physical Demands and Work Environment - This position requires standing and walking less than 1/3 of the time, requires sitting at least 2/3 of the time, and requires talking or hearing 1/2 of the time. Special Conditions Posting Details Posting Number26ST0730 Special Instructions to Applicants Regional CampusRutgers University-Newark Home Location CampusNewark (RBHS) CityNewark StateNJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.