• Serve as the first point of contact for all inbound calls and client-facing communication, representing the business with professionalism and polish • Proactively generate leads and conduct outreach to prospects in the automotive insurance industry across Australia and New Zealand • Liaise with insurance company executives at a senior level, including contacts at major groups such as QBE • Chase and issue invoices, manage billing follow-ups, and ensure accounts are kept current • Perform accurate data entry and maintain up-to-date pipeline records and client information • Manage day-to-day office operations independently, handling routine tasks and decisions without escalation • Support coordination across Asia Pacific operations as the business continues to scale • Identify high-potential deals and opportunities, escalating appropriately to the Managing Director

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The role We are looking for an Executive Assistant, based in Singapore, to provide high-impact support to two senior leaders at Airwallex. You will operate as a trusted partner, owning complex scheduling, travel and operational workflows so our leaders can focus on the highest-value priorities. This is a fast-paced, highly visible role that requires strong judgment, discretion and an ability to anticipate needs before they arise. Responsibilities: Primary Executive support - Manage the end-to-end calendar, including complex scheduling across time zones, prioritisation of meetings, and proactive resolution of conflicts. - Coordinate domestic and international travel (flights, accommodation, visas, ground transport), and prepare detailed itineraries and briefing packs. - Drive the leadership cadence: staff meetings, 1:1s, business reviews, offsites and key forums (agenda setting, materials coordination, minutes and action tracking). - Prepare, review and format presentations, reports and documentation for internal and external stakeholders. - Act as a key point of contact and gatekeeper, ensuring effective communication, follow-through and alignment on priorities and decisions. Secondary Executive support - Manage calendar and meeting logistics, ensuring alignment with business priorities and coordination with cross-functional stakeholders. - Arrange travel, expenses and logistics for internal and external meetings, events and conferences. - Assist with document preparation, including meeting materials, follow-up notes and action item tracking. Operations, coordination and stakeholder management - Streamline day-to-day operations for both executives, identifying opportunities to improve efficiency and standardise processes. - Coordinate and support team meetings, townhalls, offsites and internal events (planning, logistics and post-event follow-up). - Manage expense reports, purchase requests and basic vendor or contract coordination in line with company policies. - Build strong relationships with internal stakeholders and other EAs across regions to ensure smooth communication, alignment and information flow. - Maintain a high level of confidentiality, discretion and judgment in handling sensitive information and decisions. - Support ad-hoc projects and strategic initiatives, including research, data consolidation and preparation of executive updates. What you'll bring - 7+ years of experience as an Executive Assistant, Personal Assistant or similar role, preferably in high-growth tech, fintech or financial services environments. - Demonstrated experience supporting senior leaders (C-level, regional heads or equivalent) in a fast-paced, ambiguous setting. - Exceptional calendar and time management skills, with the ability to balance competing priorities and make sound trade-offs. - Strong verbal and written communication skills in English; able to interact confidently with senior internal and external stakeholders. Fluency in Chinese would be a plus. - High degree of professionalism, discretion and integrity when dealing with confidential information. - Strong organisation and attention to detail, while still able to move quickly and adapt as priorities change. - Comfortable working across multiple time zones and occasionally outside standard business hours to support critical meetings or travel. - Advanced proficiency in productivity tools (e.g. Google Workspace / Microsoft Office, calendar tools, virtual meeting platforms; experience with expense management tools is a plus). - A proactive, "no task is too small or too big" mindset with a strong sense of ownership and follow-through. What success looks like - Executives' time is consistently optimised, with clear focus on the highest-impact work. - Meetings, travel and events run smoothly and predictably, with minimal friction and strong preparation. - Stakeholders experience clear, timely communication and reliable follow-up on actions and decisions. - You are seen as a trusted partner and problem-solver, enabling our leaders - and their teams - to operate at their best. #Singapore Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

• Manage personal logistics including appointments, memberships, billing, and subscriptions • Maintain and proactively manage personal calendars • Act as an accountability partner for routines and personal goals • Research and recommend products, services, and tools that improve daily life • Plan and book flights, hotels, and dining using optimal options (points, miles, or cash) • Create detailed and thoughtful travel itineraries • Coordinate schedules with partners and manage all travel logistics end-to-end • Handle last-minute changes efficiently with minimal disruption • Maintain a personal CRM for relationships with friends, family, and contacts • Coordinate and send thoughtful gifts for important occasions • Manage and organize social schedules and events • Plan meaningful gatherings and experiences • Conduct in-depth research across lifestyle, travel, and service categories • Provide structured, opinionated recommendations with clear reasoning • Support ad-hoc personal projects requiring initiative and creativity • Identify opportunities to automate repetitive tasks using technology • Manage inbound personal communications and prioritize responses • Draft correspondence, notes, and follow-ups • Coordinate with vendors and third parties to ensure execution

MyStudio is a SaaS (software-as-a-service) suite of products that gives fitness, martial arts, and other membership-based business owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time. We currently partner with over 2,000 fitness and children’s education studios across the world. Learn more about us here: www.mystudio.io. About the Role We’re looking for a highly organized and detail-oriented Implementation Assistant to support our customer operations. In this role, you’ll help bring our clients’ accounts to life by building and configuring their setups in our platform as part of our “We Build It For You” package & helping existing users optimize their current setup by completing specific tasks created by their Account Manager. You’ll work closely with our Onboarding & Account Management team, who conduct the client-facing meetings and define the required tasks. Your responsibility will be to execute those tasks efficiently, ensuring each client’s account is completed accurately and on schedule. This position is ideal for someone who enjoys working with technology, following clear processes, and contributing to smooth, high-quality client experiences. Key Responsibilities - Execute account setup and configuration tasks as defined by Onboarding Specialists & Account Managers - Input client data, settings, and content into the platform according to specifications - Perform quality checks to ensure all account elements are accurate and functional - Communicate task progress and completion status within internal tools (Asana, Slack, etc.) - Troubleshoot basic configuration issues or flag blockers for the Onboarding team - Maintain detailed records of onboarding progress for reporting and handoff - Follow standard operating procedures and contribute ideas for process improvement - Conduct group trainings for our User base Requirements - 1–3 years of experience in a customer onboarding, implementation, or operations support role - Strong organizational skills and excellent attention to detail - Comfortable learning and working within software platforms (SaaS experience a plus) - Ability to follow step-by-step processes and deliver tasks on time - Strong written and verbal English communication skills - Tech-savvy and quick to learn new tools or workflows - Experience with Zapier - Experience with project management tools (Asana, ClickUp, Notion, etc.) preferred Work Schedule, Location & Compensation - Remote position, based in the Philippines - Full-time (40 hours per week) - Collaboration with US-based Onboarding and Operations teams via Slack and Zoom - Compensation: $400 - 600 USD per month Why Work For MyStudio? - The chance to get in on the “ground floor” of a tech company with startup energy - The ability to make a difference from day one - The power to make a positive difference in fitness, children’s education, and other membership-based industries doing admirable work Interested? Let's grow together. Please read this posting carefully, visit our website (www.mystudio.io), learn about us, and then apply. We are excited to grow our team, so if you're a good fit, expect this process to move quickly. Our process typically includes: - Initial conversation with our HR team - A virtual interview with your potential manager - A light case study with a presentation Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change. MyStudio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All offers of employment are contingent upon clear results of a thorough background check.