The Role You’ll be the day-to-day senior UK contact on a number of key accounts, making sure work is well-planned, well-executed and well-received. You’ll act as the connective tissue between UK clients and our Dublin / EMEA teams - keeping things clear, calm and moving. This role calls for sound judgement, strong client relationships and commercial clarity. You’ll keep clients confident, teams aligned, and work moving smoothly from brief to delivery. What You’ll Be Doing Client Ownership You’ll be the main senior contact for UK clients - running calls, handling feedback, managing expectations and keeping relationships on solid footing. Briefing & Delivery You’ll translate client needs into clear, usable briefs, ensuring everyone knows what good looks like. You’ll keep delivery on track, spot issues early, and resolve them quickly. Planning & Campaign Oversight You’ll oversee campaign planning and delivery across organic, paid and influencer, ensuring ideas are strong, timelines are realistic, and output meets the brief. Commercial Hygiene You’ll manage scopes, budgets and resourcing across your accounts, making sure work is delivered efficiently and profitably. You’ll flag risks early and keep things commercially tidy. Growth & Opportunity You’ll spot opportunities to extend or deepen work where it genuinely makes sense, whether that’s new channels, new markets or new ways of working. Performance Awareness You’ll review reporting and performance, understanding what’s working, what’s not, and what needs to change. You’ll help turn insight into sensible next steps. Cross-Team Collaboration You’ll work closely with teams in Dublin and London, helping build smoother ways of working and shared understanding. The aim is fewer friction points, clearer comms, better output. What We’re Looking For - An experienced Account Director or strong Senior Account Manager ready for the step - Comfortable being the UK-facing client contact, with clear communication and good judgement - Experience working with distributed teams is a big plus - Solid understanding of social, especially organic, paid and influencer - Commercially aware and organised - Calm, pragmatic, and solutions-focused - A self starter, with humility, hunger, passion, enthusiasm and people smarts. - A good sense of humour. What You’ll Get - The opportunity to shape the visual identity of a fast-growing, culture-driven social agency. - A seat at the table, working with brands that want to push boundaries in social. - A creative culture that champions bold ideas, experimentation, and craft. - A team of mavericks, trendsetters, and cultural obsessives who love what they do. - Competitive salary and benefits Location: UK-based (outside London), with flexible remote working and occasional travel to Fabric offices or client meetings.

First, who are we? We're Cielo Costa – 26 people working fully-remotely across the UK, Pakistan, India, Tunisia, and the Philippines. We call ourselves Coasties. We build custom development solutions and advise on Microsoft platforms for clients in healthcare, built environments, and regulated sectors where quality is paramount. We're marathon runners, parents, triathletes, video gamers, musicians, photographers and travel enthusiasts! We care about our work and each other. Excellence in delivery is non-negotiable, but so is being human. We're creating a new role; Director, Business Consulting - a role on our leadership team. This is a role for someone instinctively uncomfortable taking a brief at face value. You thrive in the space before the solution - asking whether we're solving the right problem at all. You'll lead our shift from solution delivery to service design, transforming how Cielo Costa engages with clients. The Role - Lead the shift from solution delivery to service design - positioning our thinking upstream of the brief, before the client has fully defined the problem. - Own client relationships end-to-end: pulse of project health, real feedback loops, be present, curious, indispensable. - Be in all sales conversations - not just directing them. Estimate, propose, prep the team, and ensure every engagement is set up to solve the right problem, not just finish on time. - Run co-design workshops and discovery sessions that help clients articulate what they actually need - and push back diplomatically when the brief needs reframing. - Coach and enable a high-performing team, building the commercial and strategic instincts that mean they don't need you in the room to have the right conversation. Skills & Capabilities - Clear thinker with a warm heart - first and foremost - Service design thinking: outcomes over outputs, problems over briefs - Problem framing and diagnostic rigour - Business development and commercial fluency - Strategic relationship management - Enabling others You're the right person if.. - You probe, reframe and push back before committing to a direction. You do this diplomatically and consistently. - You've led clients through ambiguity in strategic or technology consulting, not just delivered against spec. - Your reports grow fast. You coach, align and enable and you're honest about your own gaps. - You read situations and people well. You look around corners. - You make calls, own them, and move forward. - You bring high EQ and genuine warmth. You're a culture builder. You're probably already thinking about the icebreaker, the team challenge, the random Thursday ritual that becomes the thing everyone looks forward to. - You have some tips and tricks for building connection in a remote-first environment. What success looks like In a year, we'd love to be saying… - Clients are coming to us before they've defined the problem - because they trust us to help them think, not just build. - We have a repeatable approach to discovery and service design that sets us apart from delivery-only competitors. - The team thinks commercially and strategically without you in the room. - Clients are re-engaging and expanding - because they feel like partners, not accounts. Practicalities - We are a fully-remote company, no offices (yet). - This person would ideally be based in Midlands or London. Must be able to travel easily to clients and meet up in person with the team at least bi-weekly. - Leadership level salary, profit share, healthcare, flexible-working, pension. Interested to know more? Message Katy, Head of People or Ali, our CEO. Or hit apply and we'll be in touch.

• Lead Chispas policy and advocacy strategy, ensuring the program centers the priorities and voices of Latine communities in advancing climate justice and clean energy solutions aligned with broadening LCVs base. • Develop and oversee multi-year advocacy strategies that integrate organizing, communications, and policy to expand Chispas reach and impact. • Work with the VP of Organizing and SVP of Community and Civic Engagement (CCE), key LCV staff, and state affiliates to help envision, develop, implement, and garner resources for organizing programs and advocacy campaigns that grow the Conservation Voter Movement and expand Chispa efforts beyond current states. • Translate field and campaign data into program learning, informing a continuous cycle of testing, reflection, and innovation. • Lead the design and execution of advocacy and organizing campaigns in collaboration with communications, digital, and vended field teams, using sprint-based approaches to test engagement strategies and scale basebuilding efforts. • Oversee messaging and narrative development in partnership with the Communications team, ensuring Chispas advocacy priorities resonate authentically with Latine audiences. • Manage relationships with external partners, coalitions, and vendors to strengthen Chispas visibility and influence in federal and state advocacy spaces. • Supervise, coach, and support the Director of Organizing Leadership to ensure strong alignment and delivery across campaigns and policy initiatives. • Oversee Chispas program operations, including consultant management, budgeting, and grant administration, in coordination with the CCE Administrative and Operations team. • Track and assess campaign metrics, basebuilding data, and advocacy outcomes to evaluate progress and refine strategy across programs and campaigns. • Ensure program compliance, subgranting, and reporting in partnership with Finance and Legal teams. • Lead fundraising strategy and stewardship of funder relationships tied to Chispas advocacy and organizing work, including developing proposals and impact reports. • Serve as a thought partner to national and state teams on integrating advocacy, organizing, and narrative strategy to build long-term community power. • Foster an inclusive, collaborative, and learning-centered team culture across programs, teams, and departments in the Conservation Voter Movement. • Represent Chispa and LCVs National Organizing team in national climate, social justice, and Latine advocacy spaces, advancing partnerships that amplify impact and equity. • Travel up to 25% of the time for in-person work, including staff retreats, meetings, conferences, and professional development opportunities, as needed.

• Provide strategic direction and oversight for organizational engagement efforts, ensuring alignment across AccessLex Institute and Helix Bar Review. • Partner closely with senior leadership to translate organizational priorities and strategic plans into coordinated, high-impact initiatives. • Serve as a central point of alignment across teams, ensuring clarity, consistency, and momentum. • Provide overall leadership for the strategy, planning, and execution of all Company convenings and events, including internal, partner-facing, and industry gatherings. • Ensure all events are purpose-driven, operationally sound, and reflective of the Companys standards for quality, professionalism, and impact. • Oversee long-term convenings planning to support evolving organizational priorities and strategic initiatives. • Lead the strategy and execution of sponsorships, partnerships, and advisory committees that advance organizational goals and strengthen stakeholder relationships. • Ensure committee structures, materials, communications, and experience are well-designed, thoughtfully prepared, and aligned with leadership expectations. • Cultivate trusted relationships with external partners, institutions, and advisors through intentional, high-quality engagement. • Lead, coach, and develop a team responsible for convenings, partnerships, sponsorships, and Committees. • Develop and implement new processes that advance the departments goals and improve effectiveness for all stakeholders. • Provide guidance, structure, and accountability to ensure work across teams is prioritized effectively and executed with precision. • Foster a culture of collaboration, attention to detail, and continuous improvement within the Organizational Engagement team. • Partner with teams across the organizationincluding Marketing, Programs, Finance, Operations, and Leadershipto ensure seamless execution of shared initiatives. • Establish clear processes, timelines, and communication pathways to support cross-functional work. • Ensure deliverables are consistent, detailed, and aligned across departments, presenting a unified organizational voice and experience. • Oversee planning processes, timelines, and workflows to ensure projects move forward efficiently and transparently. • Evaluate outcomes from convenings, sponsorships, partnerships, and committee work to identify opportunities for refinement and improvement, and measure ROI. • Maintain a high standard of execution, ensuring all work reflects the Companys commitment to excellence and impact. • Perform other duties as assigned in support of Company objectives.