Make experiences flow.
Principal Client Services Project Manager, CX
Location
United States
Posted
66 days ago
Salary
0
Seniority
Lead
Job Description
Principal Client Services Project Manager, CX
NICE
• As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption. • You will operate as the senior point of accountability, navigating executive‑level discussions, managing complex risk landscapes, and mentoring PMs and cross‑functional contributors.
Job Requirements
- 15+ years managing enterprise technology programs.
- Extensive AI/GenAI delivery experience.
- Proven executive‑level communication and relationship management.
- Strong financial, analytical, and strategic decision‑making.
- Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc.
- PMP required; PgMP or AI PMI preferred.
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
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KEY RESPONSIBILITIES Project & Initiative Delivery - Own end‑to‑end delivery of internal and customer projects, from intake and planning through execution, launch, and post‑implementation review. - Define project scope, objectives, milestones, success metrics, and risks in partnership with business and customer stakeholders. - Manage timelines, dependencies, and resources to ensure predictable delivery and minimal disruption to operations. - Drive disciplined project execution, ensuring commitments are met and outcomes are realized. 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