• Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel • Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time • Maintain accurate, compliant patient documentation within our EMR system • Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication • Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment • Participate in after-hours on-call rotation to support continuity of care • Contribute to quality improvement initiatives and operational efficiency projects

• Provide Empathetic and Consistent Engagement: Serve as the primary point of contact, building strong, reliable relationships with elderly patients through regular, compassionate outbound calls. • Clinical Data Review and Triage: Utilize your medical/social background to monitor and review Remote Patient Monitoring (RPM) data daily, proactively identifying critical trends, early warning signs, and potential clinical concerns. • Patient Education and Support: Expertly educate and guide geriatric patients on the use of RPM devices, ensuring clear communication and comfortable adoption of new technology. • Coordinate Clinical Response: Accurately document all patient interactions and health updates in the EHR/CCM platform, and efficiently escalate acute clinical concerns to the appropriate licensed medical professional or care team member. • Chronic Care Management (CCM) Oversight: Actively assist patients in understanding, adhering to, and navigating their individualized chronic care plans and community resources. • Focus on the Whole Person: Address patient barriers related to social determinants of health (e.g., transportation, medication adherence) that disproportionately affect our aging and remote patient base.

• The Health Outcomes Liaison engages appropriately in scientific exchanges discussing value strategies with decision makers, physicians and ancillary healthcare professionals regarding current and future therapies in development or commercialized by Cristcot. • Educate population-based decision makers on health economic and product value data. • Engage healthcare and access stakeholders in clinical, scientific, and health economic exchange. • Formulate HEOR and RWE strategies aligned with the business and patient needs to develop compelling value proposition that drives optimal access and utilization of Cristcot products. • Provide input to the health economics and outcomes research strategies, and timelines with medical affairs, marketing, managed markets and value and access teams. • Align and direct the communication strategies, content and tools of product-specific health economic and outcomes value propositions. • Support Cristcot’s recognition as a credible and forthright contributor to the assessment and optimal use of healthcare resources, and an advocate for patient access to appropriate therapeutic alternatives. • Monitor current methodological, clinical practice and professional guidelines, as they relate to health economics and outcomes, for the appropriate and optimal conduct of research and evaluations. • Travel to national and international meetings and conferences to support the business needs.

• File hundreds of public records requests to obtain publicly available data • Work closely with technical staff to build and apply web scrapers • Use internal data platforms, SQL and Google Sheets to extract, clean, explore and upload data • Drive fast-paced, complex research projects through thoughtful planning, organization and delegation • Troubleshoot data issues, resolve flags, and share learnings to enhance data quality and the end user experience • Lead a research project focused on the collection of data from public information requests • Delegate tasks, monitor progress, and find creative solutions to meet tight deadlines • Independently develop project checkpoints, milestones, and dashboards for assessing and communicating progress to the broader team • Scope out new research projects and communicate requirements around timeline, scope and staffing